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Interface Module
Problem Solving
8
Interface Module: TPS-IMC-BV
Troubleshooting
The table below provides corrective action for possible trouble situations. If further
assistance is required, please contact a Crestron customer service representative.
TPS-IMC-BV Troubleshooting
POSSIBLE
TROUBLE
CAUSE(S)
Touchpanel does
Touchpanel is not
not function.
communicating to
the network.
Touchpanel is not
receiving network
power.
Touchpanel is not
Incorrect network
responding and
wiring.
screen displays
"Network Poll Error"
message.
Further Inquiries
If after reviewing this Operations Guide for the TPS-IMC-BV, you cannot locate
specific information or have questions, please take advantage of Crestron's award
winning customer service team by calling:
In the US and Canada, call Crestron's corporate headquarters at
1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.
In Europe, call Crestron International at +32-15-50-99-50.
In Asia, call Crestron Asia at +852-2341-2016.
In Latin America, call Crestron Latin America at +525-260-4336.
For local support from exclusive Crestron factory-trained personnel call:
In Australia, call Soundcorp at +613-9488-1555.
In New Zealand, call Amber Technologies at +649-410-8382.
Future Updates
As Crestron improves functions, adds new features, and extends the capabilities of
the TPS-IMC-BV, additional information may be made available as manual updates.
These updates are solely electronic and serve as intermediary supplements prior to
the release of a complete technical documentation revision.
The Downloads page of the Crestron website (www.crestron.com) directs the reader
to the location and description of each update. Check the site periodically for update
availability and its subjective value.
Crestron TPS-IMC-BV
CORRECTIVE ACTION
Use Performance Viewport (via SIMPL
Windows or VT Pro-e) to poll the network.
Verify network connection to the touchpanel.
Confirm that power is supplied via the network
connection or the external power pack.
Touch screen to remove message and verify
correct wiring to all connectors.
Operations Guide - DOC. 5921
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