Clearing Paper Jams; Warranty Information - Tektronix Phaser 440 Service Manual

4
Key Operator Training

Clearing paper jams

Warranty information

4-4 Phaser 440 Color Printer
Paper input (pick jam): Show how you remove the tray to clear a paper-pick
jam.
Show where this is explained in the user manual.
Point out the paper empty flag (inside the paper feeder). Emphasize
to customers that they should not force the tray in or out of the printer
and possibly break the flag.
Point out the pick rollers. Explain that if for some reason they should
be out of their proper position (flat side facing down) that they could
block the paper tray from being inserted into the printer. Show how
the pick rollers can be manually rotated into their proper position.
Demonstrate how to push the media down in the paper tray so the lift
plate lock to the bottom of the tray, before inserting the tray in the
printer.
Drum (print jam): Show how you open the top cover to clear a printing jam.
Show where this is explained in the user manual.
Exit (exit jams): Show how you open the front cover to clear an exit jam.
Show where this is explained in the user manual.
Review the warranty information with customers to ensure that they are aware
of the printer's warranty and the duration of its coverage.