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CyberData 011123x Operation Manual

Voip indoor intercom with keypad (flush-mounted)
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The IP Endpoint Company
VoIP Indoor Intercom with
Keypad (Flush-Mounted)
Operations Guide
Part #011123*, RAL 9003, Signal White Color
*Replaces #011078
Document Part #930370N
for Firmware Version 6.3.0
CyberData Corporation
3 Justin Court
Monterey, CA 93940
(831) 373-2601

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  • Page 1 The IP Endpoint Company VoIP Indoor Intercom with  Keypad (Flush-Mounted) Operations Guide Part #011123*, RAL 9003, Signal White Color *Replaces #011078 Document Part #930370N for Firmware Version 6.3.0 CyberData Corporation 3 Justin Court Monterey, CA 93940 (831) 373-2601...
  • Page 2 CyberData Corporation. This manual, and the products, software, firmware, and/or hardware described in this manual are the property of CyberData Corporation, provided under the terms of an agreement between CyberData Corporation and recipient of this manual, and their use is subject to that agreement and its terms.

  • Page 3: Important Safety Instructions

    Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes. GENERAL ALERT Warning Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. GENERAL ALERT CyberData Corporation 930370N Operations Guide...
  • Page 4 Potential safety hazards are identified in this manual through the use of words Danger, Warning, and Caution, the specific hazard type, and pictorial alert icons. CyberData Corporation 930370N Operations Guide...
  • Page 5 Revision Information Revision 930370N, which was released on April 29, 2014, corresponds to firmware version 6.3.0, and has the following changes: • Updates Table 2-8, "Device Configuration Parameters". Operations Guide 930370N CyberData Corporation...

  • Page 6: Table Of Contents

    C.4.1 Warranty & RMA Returns within the United States ............74 C.4.2 Warranty & RMA Returns Outside of the United States ..........74 C.4.3 Spare in the Air Policy ....................74 C.4.4 Return and Restocking Policy ..................75 C.4.5 Warranty and RMA Returns Page ................75 Operations Guide 930370N CyberData Corporation...
  • Page 7 Index Operations Guide 930370N CyberData Corporation...

  • Page 8: Chapter 1 Product Overview

    Figure 1-1. The model number on the label should be 011123. Figure 1-1. Model Number Label WWW.CYBERDATA.NET VoIP INTERCOM WITH KEYPAD, INDOOR,FLUSH MNT,RAL 9003,RoHS 011123A / 021039G 123000001 Model number Operations Guide 930370N CyberData Corporation...

  • Page 9: Typical System Installation

    Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes. GENERAL ALERT Warning Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. GENERAL ALERT Operations Guide 930370N CyberData Corporation...

  • Page 10: Product Features

    ● Autoprovisioning ● Configurable audio files ● Night Ringer ● Three year warranty ● Peer-to-peer capable ● Door closure and tamper alert signal ● Optional Torx screws with driver kit Operations Guide 930370N CyberData Corporation...

  • Page 11: Supported Protocols

    ● Audio Encodings ● PCMU (G.711 mu-law) PCMA (G.711 A-law) Packet Time 20 ms 1.5 Supported SIP Servers The following link contains information on how to configure the Intercom for the supported SIP servers: http://www.cyberdata.net/support/voip/server.html Operations Guide 930370N CyberData Corporation...

  • Page 12: Product Specifications

    G711, A-law and µ-law Regulatory Compliance FCC Class A, UL 60950 Dimensions 6.5” x 4.5” x 1.5” (H x W x D) Warranty 2 years limited Part Number 011123 Auxiliary Relay 1A at 30 VDC Operations Guide 930370N CyberData Corporation...

  • Page 13: Dimensions

    Product Overview How to Identify This Product 1.7 Dimensions Figure 1-3. Dimensions 0.2 [4] 6.8 [174] 2.3 [59] DIMENSIONS ARE IN INCHES [MILLIMETER] Operations Guide 930370N CyberData Corporation...

  • Page 14: Chapter 2 Installing The Voip Indoor Intercom With Keypad

    Table 2-1 illustrates the parts for the VoIP Indoor Intercom with Keypad (Flush-Mounted). Table 2-1. Parts List Quantity Part Name Illustration VoIP Indoor Intercom with Keypad (Flush-Mounted) Assembly Installation Quick Reference Guide Mounting Accessory Kit Operations Guide 930370N CyberData Corporation...

  • Page 15: Voip Indoor Intercom With Keypad (Flush-Mounted) Setup

    3 = Normally Open Common 4 = Normally Open Contact Relay 5 = Door Sense Input (2A a 6 = Door Sense Ground Reference for c 3 = N 4 = N 5 = D 6 = D Operations Guide 930370N CyberData Corporation...

  • Page 16: Connecting The Intercom To The Auxiliary Relay

    DTMF tones generated from the phone being called. The DTMF tones are selectable from the web interface as well. Note The three digit code for the auxiliary relay must be sent in conformance with RFC2833 DTMF generation. Operations Guide 930370N CyberData Corporation...
  • Page 17 Figure 2-2. Auxiliary Relay Wiring Diagram Example of External Relay (not supplied) High PIV UltraFast Solid State Controlled Device Switching Diode Such As Mechanical Electric Door Strike Relay Strobe Light Output Contacts AC or DC rated Intercom PCB Depending Upon Controlled Device Requirements AC or DC...

  • Page 18: Identifying The Connector Locations And Functions

    Table 2-4 to identify the connector locations and functions. Figure 2-3. Connector Locations Table 2-2. Connector Functions Connector Function PoE Network Connection (RJ-45 ethernet) Terminal Block (see Figure 2-1) RTFM (see Section 2.2.6, "RTFM Button") Operations Guide 930370N CyberData Corporation...
  • Page 19 Installing the VoIP Indoor Intercom with Keypad (Flush-Mounted) Parts List Figure 2-4. Connector Locations Table 2-3. Connector Functions Connector Function LED Interface Microphone Interface Speaker Interface Keypad Interface Operations Guide 930370N CyberData Corporation...
  • Page 20 Audio Enable Factory only Phy Mode Not Used Phy Mode Not Used Phy Mode Not Used JP10 Intrusion Disable Jumper Placing a jumper on JP10 will disable the intrusion detection circuit. JP11 Option Jumper Not used Operations Guide 930370N CyberData Corporation...

  • Page 21: Call Button And Indicator Light

    The indicator light flashes briefly at the beginning of RTFM mode. Figure 2-6. Call Button and Indicator Light Call button and indicator light 2.2.4.2 Dialing from the Keypad • See the Enable Telephone Operation setting in Section 2.3.6, "Configure the Button Parameters". Operations Guide 930370N CyberData Corporation...

  • Page 22: Network Connectivity, And Data Rate

    This light is yellow at 10 Mbps. • It is orange at 100 Mbps. 2.2.5.1 Verify Network Activity The square, yellow Activity light blinks when there is network activity. Figure 2-7. Network Connector Activity Link Operations Guide 930370N CyberData Corporation...

  • Page 23: Rtfm Button

    The device will use DHCP to obtain the new IP address (DHCP-assigned address or default to 10.10.10.10 if a DHCP server is not present). Note Pressing and holding the RTFM button for longer than five seconds will restore the device to the factory default settings. Operations Guide 930370N CyberData Corporation...

  • Page 24: Adjust The Volume

    The device will use DHCP to obtain the new IP address (DHCP-assigned address or default to 10.10.10.10 if a DHCP server is not present). Figure 2-9. RTFM Button RTFM 2.2.7 Adjust the Volume You can adjust the volume through the Device Configuration Page. Operations Guide 930370N CyberData Corporation...

  • Page 25: Configure The Intercom Parameters

    Table 2-5. Factory Default Settings Parameter Factory Default Setting IP Addressing DHCP IP Address 10.10.10.10 Web Access Username admin Web Access Password admin Subnet Mask 255.0.0.0 Default Gateway 10.0.0.1 a. Default if there is not a DHCP server present. Operations Guide 930370N CyberData Corporation...

  • Page 26: Intercom Web

    Link to the Sensor Configuration page. Link to the Multicast Configuration page. Link to the Audio Configuration page. Link to the Event Configuration page. Link to the Autoprovisioning Configuration page. Link to the Update Firmware page. Operations Guide 930370N CyberData Corporation...

  • Page 27: Log In To The Configuration Home Page

    Note You may also download CyberData’s VoIP Discovery Utility program which allows you to easily find and configure the default web address of the CyberData VoIP products.   CyberData’s VoIP Discovery Utility program is available at the following website address: http://www.cyberdata.net/support/voip/discovery_utility.html...
  • Page 28 Installing the VoIP Indoor Intercom with Keypad (Flush-Mounted) Parts List Figure 2-10. Home Page Operations Guide 930370N CyberData Corporation...
  • Page 29 Keypad Mode is Shows the current Keypad Mode status. Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. Operations Guide 930370N CyberData Corporation...

  • Page 30: Configure The Device Parameters

    Installing the VoIP Indoor Intercom with Keypad (Flush-Mounted) Parts List 2.3.3 Configure the Device Parameters 1. Click the Device Configuration button to open the Device Configuration page. See Figure 2- Figure 2-11. Device Configuration Page Operations Guide 930370N CyberData Corporation...
  • Page 31 Click on the Test Audio button to do an audio test. When the Test Audio button is pressed, you will hear a voice message for testing the device audio quality and volume. Operations Guide 930370N CyberData Corporation...
  • Page 32 Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. After changing the parameters, click the Save button. Operations Guide 930370N CyberData Corporation...

  • Page 33: Configure The Network Parameters

    Installing the VoIP Indoor Intercom with Keypad (Flush-Mounted) Parts List 2.3.4 Configure the Network Parameters 1. Click the Networking button to open the Network Configuration page (Figure 2-12). Figure 2-12. Network Configuration Page Operations Guide 930370N CyberData Corporation...
  • Page 34 Intercom if appropriate. 4. Connect the Intercom to the target network. 5. From a system on the same network as the Intercom, open a browser with the new IP address of the Intercom. Operations Guide 930370N CyberData Corporation...

  • Page 35: Configure The Sip Parameters

    Parts List 2.3.5 Configure the SIP Parameters 1. Click SIP Config to open the SIP Configuration page (Figure 2-13). Note For specific server configurations, go to the following website address: http://www.cyberdata.net/support/server/index.html Figure 2-13. SIP Configuration Page Operations Guide 930370N CyberData Corporation...
  • Page 36 Unregister on Reboot* When selected, on boot, the device will first register with a SIP server with a expiration delay of 0 seconds. This has the effect of unregistering any current devices on this extension. Operations Guide 930370N CyberData Corporation...
  • Page 37 Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. After changing the parameters, click Save Settings. Operations Guide 930370N CyberData Corporation...
  • Page 38 There is no way to place a point-to-point call in Telephone Dial Mode or Cellphone Dial Mode. The Intercom can receive point-to-point calls in any mode. Note The delayed DTMF functionality is available in the Point-to-Point Mode. Note Establishing point-to-point SiP calls may not work with all phones. Operations Guide 930370N CyberData Corporation...
  • Page 39 Installing the VoIP Indoor Intercom with Keypad (Flush-Mounted) Parts List Figure 2-14. SIP Configuration Page Set to Point-to-Point Mode Intercom is set to NOT register with a SiP server Operations Guide 930370N CyberData Corporation...

  • Page 40: Configure The Button Parameters

    Installing the VoIP Indoor Intercom with Keypad (Flush-Mounted) Parts List 2.3.6 Configure the Button Parameters 1. Click the Button Config button to open the Button Configuration page. See Figure 2-15. Figure 2-15. Button Configuration Page Operations Guide 930370N CyberData Corporation...
  • Page 41 Installing the VoIP Indoor Intercom with Keypad (Flush-Mounted) Parts List Figure 2-16. Button Configuration Page (continued) Operations Guide 930370N CyberData Corporation...
  • Page 42 Keypad (0 through 9, *, and #) Enter the desired dial-out extension number (64 character limit). Note: For information about dial-out extension strings and DTMF tones, see Section 2.3.6.1, "Dial Out Extension Strings and DTMF Tones (using rfc2833)". Operations Guide 930370N CyberData Corporation...
  • Page 43 You can still use the # key but it is not necessary. For information about how to instantly triggering a dialout call or security code, see Section 2.3.6.2, "Triggering a Dialout Call or Security Code". Operations Guide 930370N CyberData Corporation...
  • Page 44 Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. After changing the parameters, click the Save button. Operations Guide 930370N CyberData Corporation...
  • Page 45 Allow Telephone Dialout Option Disabled (in security mode with default security settings) Input Resulting Action Dialing 1234560  The device will activate the relay for Security Code 0 for 6 seconds. (and waiting for several seconds) Operations Guide 930370N CyberData Corporation...

  • Page 46: Configure The Night Ringer Parameters

    The Nightringer is designed to be used in buildings where calls made after hours are directed to a ring group. 1. Click on the Nightringer button to open the Nightringer Configuration page. See Figure 2-17. Figure 2-17. Nightringer Configuration Setup Operations Guide 930370N CyberData Corporation...
  • Page 47 Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. After changing the parameters, click on the Save button. Operations Guide 930370N CyberData Corporation...

  • Page 48: Configure The Sensor Parameters

    Loop an audio file out of the Intercom speaker until the sensor is deactivated • Call a preset extension and play a pre-recorded audio file (once) Note Calling a preset extension can be set up as a point-to-point call, but currently can't send delayed DTMF tones. Operations Guide 930370N CyberData Corporation...
  • Page 49 Installing the VoIP Indoor Intercom with Keypad (Flush-Mounted) Parts List 1. Click Sensor Config to open the Sensor Configuration page (Figure 2-18). Figure 2-18. Sensor Configuration Page Operations Guide 930370N CyberData Corporation...
  • Page 50 Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. 3. After changing the parameters, click Save Settings. Operations Guide 930370N CyberData Corporation...

  • Page 51: Configure The Multicast Parameters

    Multicast configuration provides the ability to join up to 10 paging zones. A paging zone can consist of one, or many, CyberData multicast group-enabled devices. There is no limit to how many devices can be in a given paging zone. Each multicast group is defined by a multicast address and port number.
  • Page 52 SIP calls, multicast streams, ring tones, ringback tones, and nightring tones are all prioritized. Ringtones and Ringtones all play at the same priority level. This means that it is possible to have a nightring tone Nightringtones and a normal ringtone playing at the same time. Operations Guide 930370N CyberData Corporation...

  • Page 53: Configure The Audio Parameters

    The Audio Configuration page is used to add custom audio to the board. User uploaded audio will take precedence over the audio files shipped with the Intercom. 1. Click Audio Config to open the Audio Configuration page (Figure 2-20). Figure 2-20. Audio Configuration Page Operations Guide 930370N CyberData Corporation...
  • Page 54 Installing the VoIP Indoor Intercom with Keypad (Flush-Mounted) Parts List Figure 2-21. Audio Configuration Page (continued) Operations Guide 930370N CyberData Corporation...
  • Page 55 '9' corresponds to the spoken word “nine.” Corresponds to the spoken word “dot.” (24 character limit) Audiotest Corresponds to the message “This is the CyberData IP speaker test message...” (24 character limit) Pagetone Corresponds to a simple tone used for beep on initialization and beep on page (24 character limit).
  • Page 56 The Save button will download a new user audio file to the board once you've selected the file by using the Browse button. The Save button will delete any pre-existing user- uploaded audio files. Operations Guide 930370N CyberData Corporation...
  • Page 57 RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz You can use the free utility Audacity to convert audio files into this format. See Figure 2-23 through Figure 2-25. Figure 2-23. Audacity 1 Figure 2-24. Audacity 2 Operations Guide 930370N CyberData Corporation...
  • Page 58 Parts List When you export an audio file with Audacity, save the output as: • WAV (Microsoft) signed 16 bit PCM. Figure 2-25. WAV (Microsoft) signed 16 bit PCM WAV (Microsoft) signed 16 bit PCM Operations Guide 930370N CyberData Corporation...

  • Page 59: Configure The Event Parameters

    Click the Event Config button to open the Event Configuration page. The Event Configuration page specifies a remote server that can be used to receive HTTP POST events when actions take place on the board. Figure 2-26. Event Configuration Page Operations Guide 930370N CyberData Corporation...
  • Page 60 Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Test Event button to test an event. Click on the Reboot button to reboot the system. Operations Guide 930370N CyberData Corporation...
  • Page 61 Here are example packets for every event: POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 197 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>POWERON</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 199 Content-Type: application/x-www-form-urlencoded <?xml version="1.0"...
  • Page 62 Installing the VoIP Indoor Intercom with Keypad (Flush-Mounted) Parts List Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>CALL_TERMINATED</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 197 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>...
  • Page 63 Installing the VoIP Indoor Intercom with Keypad (Flush-Mounted) Parts List <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>RELAY_DEACTIVATED</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>NIGHTRINGING</event>...

  • Page 64: Configure The Autoprovisioning Parameters

    Type the desired time (in minutes) that you want the (in minutes) Autoprovisioning feature to update (6 character limit). Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Operations Guide 930370N CyberData Corporation...
  • Page 65 Installing the VoIP Indoor Intercom with Keypad (Flush-Mounted) Parts List Table 2-19. Autoprovisioning Configuration Parameters (continued) Web Page Item Description Click on the Reboot button to reboot the system. 3. After changing the parameters, click the Save button. Operations Guide 930370N CyberData Corporation...
  • Page 66 The board gets its autoprovisioning information from an XML-formatted file hosted from a TFTP server. CyberData will provide a template for this XML file and the user can modify it for their own use.
  • Page 67 3. The board downloads and writes the firmware file again. CyberData has timed a firmware upgrade at 140 seconds. Therefore, if you suspect the board is stuck in a loop, either remove or comment out the FirmwareVersion line in the XML file and let the board boot as it normally does.
  • Page 68 You can force a change to the audio files on the board by clicking Restore Default on the Audio Configuration page or by changing the autoprovisioning file with “default” set as the file name. Operations Guide 930370N CyberData Corporation...

  • Page 69: Upgrading The Firmware And Rebooting The Intercom

    2.4.1 Upgrading the Firmware Note To guard against failed firmware upgrades, units shipped from CyberData with firmware version 5.1.2 and later feature a built-in "fail safe" mechanism. Note that field upgrading earlier units with v5.x.x will not allow for this feature.
  • Page 70 Shows the current firmware version. Use the Browse button to navigate to the location of the Intercom firmware file that you want to upload. Click on the Submit button to automatically upload the selected firmware and reboot the system. Operations Guide 930370N CyberData Corporation...

  • Page 71: Reboot The Intercom

    To reboot a Intercom, log in to the web page as instructed in Section 2.3.2, "Log in to the Configuration Home Page". 1. Click Reboot (Figure 2-29). A normal restart will occur. Figure 2-29. Reboot System Section Reboot Operations Guide 930370N CyberData Corporation...

  • Page 72: Command Interface

    Play the "2" audio file wget --user admin --password admin --auth-no-challenge --quiet - O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_2=yes" Play the "3" audio file wget --user admin --password admin --auth-no-challenge --quiet - O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_3=yes" Operations Guide 930370N CyberData Corporation...
  • Page 73 Play the "Intrusion Sensor Triggered" audio file wget --user admin --password admin --auth-no-challenge --quiet - O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_intrusionsensortriggered=yes" Play the "Door Ajar" audio file wget --user admin --password admin --auth-no-challenge --quiet - O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "play_doorajar=yes" Operations Guide 930370N CyberData Corporation...
  • Page 74 Delete the "Rebooting" audio file wget --user admin --password admin --auth-no-challenge --quiet - O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "delete_rebooting=yes" Delete the "Restoring Default" audio file wget --user admin --password admin --auth-no-challenge --quiet - O /dev/null "http://10.0.3.71/cgi-bin/audioconfig.cgi" --post-data "delete_restoringdefault=yes" Operations Guide 930370N CyberData Corporation...
  • Page 75 --user admin --password admin --auth-no-challenge --quiet - O /dev/null "http://10.0.3.71/cgi-bin/sensorconfig.cgi" --post-data "intrusiontest=yes" a.Type and enter all of each http POST command on one line. b. Must be in point-to-point mode see Section 2.3.5.1, "Point-to-Point Configuration" Operations Guide 930370N CyberData Corporation...

  • Page 76: Appendix A Mounting The Indoor Voip Indoor Intercom With Keypad (Flush-Mounted)

    #6 X 3/8-inch,100 Degrees, Flat Head Countersunk, Self-Tapping Screw Table A-2. Optional Mounting Components (Part of the Accessory Kit) Quantity Part Name Illustration #6 X 3/8-inch,100 Degrees, Security Torx, Self-Tapping Screw T15 Security Torx Key Operations Guide 930370N CyberData Corporation...
  • Page 77 4. Install the gang box into the wall cutout. 5. Tighten the four flag nuts with a Phillips screwdriver. 6. Place the Intercom over the gang box. 7. Secure the Intercom to the gang box with the four mounting screws. Operations Guide 930370N CyberData Corporation...

  • Page 78: Appendix B Setting Up A Tftp Server

    1. Install and start the software. 2. Select File Configure Security tab Transmit Only. 3. Make a note of the default directory name, and then move the firmware files to be uploaded to that directory. Operations Guide 930370N CyberData Corporation...

  • Page 79: Appendix C Troubleshooting/Technical Support

    2. Go to the support page for your product, and click on the FAQs tab. C.2 Documentation The documentation for this product is released in an English language version only. You can download PDF copies of CyberData product documentation by doing the following: 1. Go to the following URL: http://www.cyberdata.net/products/voip/digitalanalog/intercomkeypadflush/docs.html 2.

  • Page 80: Contact Information

    3 Justin Court  Monterey, CA 93940  Attention: RMA "your RMA number" RMA Status Form If you need to inquire about the repair status of your product(s), please use the CyberData RMA Status form at the following web address: http://www.cyberdata.net/support/rmastatus.html...

  • Page 81: Warranty

    C.4.3 Spare in the Air Policy CyberData now offers a Spare in the Air no wait policy for warranty returns within the United States and Canada. More information about the Spare in the Air policy is available at the following web address: http://www.cyberdata.net/support/warranty/spareintheair.html...

  • Page 82: Return And Restocking Policy

    For End Users, please contact the company that you purchased your equipment from for their return policy. C.4.5 Warranty and RMA Returns Page The most recent warranty and RMA information is available at the CyberData Warranty and RMA Returns Page at the following web address: http://www.cyberdata.net/support/warranty/index.html...
  • Page 83 11, 12, 13 alternative power input 5, 8 contact information 73 announcing a device’s IP address 16 contact information for CyberData 73 audio configuration 46 current network settings 27 night ring tone parameter 49 CyberData contact information 73...
  • Page 84 69 network parameters 26 indicator light 14 nightring tones 45 installation, typical intercom system 2 Nightringer 8 intercom configuration nightringer settings 40 default IP settings 18 intercom configuration page configurable parameters 29, 63 Operations Guide 930370N CyberData Corporation...
  • Page 85 73 resetting the IP address to the default 69 technical support, contact information 73 restoring factory default settings 17, 76 terminal block, 16 AWG gauge wire 8 restoring the factory default settings 17 Operations Guide 930370N CyberData Corporation...
  • Page 86 & RMA returns outside of the United States 74 warranty & RMA returns within the United States 74 warranty and RMA returns page 75 warranty policy at CyberData 74 web access password 18 web access username 18 web configuration log in address 20...

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