CyberData RAL 9002 Operation Manual
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CyberData RAL 9002 Operation Manual

Singlewire informacast talk-back speaker
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The IP Endpoint Company
Singlewire InformaCast
Talk-Back Speaker
Operations Guide
Part Number
011399*, RAL 9002, Gray White, Standard
011400*, RAL 9003, Signal White, Optional
*Replaces #011182 and 011183
Document Part #931260A
for Firmware Version 11.6.3
CyberData Corporation
3 Justin Court
Monterey, CA 93940
(831) 373-2601

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Summary of Contents for CyberData RAL 9002

  • Page 1 The IP Endpoint Company Singlewire InformaCast  Talk-Back Speaker Operations Guide Part Number 011399*, RAL 9002, Gray White, Standard 011400*, RAL 9003, Signal White, Optional *Replaces #011182 and 011183 Document Part #931260A for Firmware Version 11.6.3 CyberData Corporation 3 Justin Court...
  • Page 2 CyberData Corporation. This manual, and the products, software, firmware, and/or hardware described in this manual are the property of CyberData Corporation, provided under the terms of an agreement between CyberData Corporation and recipient of this manual, and their use is subject to that agreement and its terms.

  • Page 3: Revision History

    Revision 931260A, which corresponds to firmware version 11.6.3, was released on July 13, 2016. Browsers Supported The following browsers have been tested against firmware version 11.6.3: • Internet Explorer (version: 10) • Firefox (also called Mozilla Firefox) (version: 23.0.1) • Chrome (version: 29.0.154.66 m) • Safari (version: 5.1.7) Operations Guide 931260A CyberData Corporation...

  • Page 4: Important Safety Instructions

    Electrical Hazard: This product should be installed by a licensed electrician according to all local electrical and building codes. GENERAL ALERT Warning Electrical Hazard: To prevent injury, this apparatus must be securely attached to the floor/wall in accordance with the installation instructions. GENERAL ALERT CyberData Corporation 931260A Operations Guide...
  • Page 5 Potential safety hazards are identified in this manual through the use of words Danger, Warning, and Caution, the specific hazard type, and pictorial alert icons. CyberData Corporation 931260A Operations Guide...
  • Page 6 Power over Ethernet (as per IEEE 802.3af standard) Real-time Transport Protocol RTFM Reset Test Function Management Talkback Two-way communication enabled TFTP Trivial File Transfer Protocol u-law A companding algorithm, primarily used in the digital telecommunication Unified Communications VoIP Voice over Internet Protocol CyberData Corporation 931260A Operations Guide...

  • Page 7: Table Of Contents

    2.6 Identifying and Testing a Ceiling Speaker when Using InformaCast 8.1 or Later ....105 Appendix A Mounting the Speaker A.1 Mount the Speaker ......................111 Appendix B Troubleshooting/Technical Support B.1 Frequently Asked Questions (FAQ) ..................114 B.2 Documentation ........................114 B.3 Contact Information ......................115 B.4 Warranty and RMA Information ....................115 Index Operations Guide 931260A CyberData Corporation...

  • Page 8: Chapter 1 Product Overview

    011399A / 021515F 399000001 Model number The CyberData Singlewire-enabled Singlewire InformaCast Talk-Back Speaker enables two-way conversations using the Singlewire Push-to-Talk application running on the phone. The Singlewire InformaCast Talk-Back Speaker easily connects into local area networks with a single CAT5/6 cable from your PoE switch.
  • Page 9 The version of InformaCast needs to be 4.0 or higher. Note Prior to installation, create a plan for the locations of your speakers. General Alert Consult local building and electrical code requirements prior to installation. GENERAL ALERT Operations Guide 931260A CyberData Corporation...

  • Page 10: Installation

    Section 2.2.2.1, "Running the Singlewire InformaCast Talk-Back Speaker with a Remote Call Button (sold separately)" • Section 2.2.2.2, "Singlewire InformaCast Talk-Back Speaker with Auxiliary Speaker Connection" • Section 2.2.2.3, "Singlewire InformaCast Talk-Back Speaker with Line Out" Operations Guide 931260A CyberData Corporation...

  • Page 11: Product Features

    Line-level audio output for connecting to an external amplifier Singlewire InformaCast Features • Singlewire Informacast compatibility available. Includes support for Informacast resiliency. • Supports both SIP and Singlewire InformaCast • InformaCast compliant • InformaCast CK compliant Operations Guide 931260A CyberData Corporation...

  • Page 12: Supported Protocols

    Dynamically assigns IP addresses in addition to the option to use static addressing. • InformaCast Version 4.0 and greater • TFTP Client Facilitates Web-based firmware upgrades of the latest speaker capabilities. • • Audio Encodings PCMU (G.711 mu-law) PCMA (G.711 A-law) Packet Time 20 ms Operations Guide 931260A CyberData Corporation...

  • Page 13: Product Specifications

    2.8 lbs./shipping weight of 3.8 lbs. (1.3 kg/shipping weight of 1.7 kg) Part number 011399*, RAL 9002, Gray White, Standard Color 011400, RAL 9003, Signal White, Optional Color *Replaces 011182 and 011183. a.Auxiliary power input for use when PoE power is not available. 12 VDC @ 1A. Do not use auxiliary power input when speaker J1 is connected to a PoE power source.

  • Page 14: Starting A Push-To-Talk Session From An Ip Phone (Summary)

    The IP phone always controls the talking and listening feature of the Speaker. 4. Select the Exit button to terminate the call. Note For a more detailed explanation of this procedure with pictures, see Section 1.9, "Starting a Push-to-Talk Session from a Singlewire InformaCast Talk-Back Speaker (Detailed)". Operations Guide 931260A CyberData Corporation...

  • Page 15: Starting A Push-To-Talk Session From An Ip Phone (Detailed)

    1. Press the Services button. In the Phone window, you will see the words Informacast Intercom listed under Services. 2. Press the button under the word Select in the phone window. Figure 2. Select the Informacast Intercom Service Informacast Intercom service Button under Select in the phone window Services button Operations Guide 931260A CyberData Corporation...
  • Page 16 4. After entering the dial code, press the button under the word Submit in the phone window to call the speaker. Figure 3. Enter the Dial Code Button under Select in the phone window Speaker Selection Operations Guide 931260A CyberData Corporation...
  • Page 17 5. When the words Talking to “Speaker Name” appear in the phone window, the speaker is in Talking Mode. A person at the speaker can begin talking to the phone. Figure 4. Talking Mode Talking to “Speaker Name” Operations Guide 931260A CyberData Corporation...
  • Page 18 6. If you want to switch the speaker to Listening Mode, the person at the phone must press the button under the word Listen that is in the phone window. Figure 5. Press the Listen Button to Switch to Listening Mode Button under Listen in the phone window Operations Guide 931260A CyberData Corporation...
  • Page 19 8. If you want to switch the speaker back to Talking Mode, the person at the phone must press the button under the word Talk that is in the phone window. Figure 6. Listening Mode Listening to “Speaker Name” Button under Talk in the phone window Operations Guide 931260A CyberData Corporation...
  • Page 20 9. To end the call at any time, the person at the phone must press the button under the word Exit in the phone window. Figure 7. Press Exit to End to End the Call Button under Exit in the phone window Operations Guide 931260A CyberData Corporation...
  • Page 21 10. The person at the phone must then press the button under the word Exit in the phone window again to return to the Home screen. Figure 8. Press Exit Again to Return to the Home Screen Button under Exit in the phone window Operations Guide 931260A CyberData Corporation...

  • Page 22: Starting A Push-To-Talk Session From A Singlewire Informacast Talk-Back Speaker (Detailed)

    1. The person at the preconfigured Singlewire InformaCast Talk-Back Speaker must press the Remote Call Button. The speaker will immediately call a specific IP phone. Figure 9. Press the Remote Call Button Remote Call Button Note: See Section 1.9.1, "Optional 011185 Remote Call Button (sold separately)" Operations Guide 931260A CyberData Corporation...
  • Page 23 2. When the words Talking to Talkback Test appear in the phone window, the speaker is in Talking Mode. A person at the speaker can begin talking to the phone. Figure 10. Talking Mode Talking to Talkback Test Operations Guide 931260A CyberData Corporation...
  • Page 24 3. If you want to switch the speaker to Listening Mode, the person at the phone must press the button under the word Listen that is in the phone window. Figure 11. Press the Listen Button to Switch to Listening Mode Button under Listen in the phone window Operations Guide 931260A CyberData Corporation...
  • Page 25 5. If you want to switch the speaker back to Talking Mode, the person at the phone must press the button under the word Talk that is in the phone window. Figure 12. Listening Mode Listening to Talkback Test Button under Talk in the phone window Operations Guide 931260A CyberData Corporation...
  • Page 26 6. To end the call at any time, the person at the phone must press the button under the word Exit in the phone window. Figure 13. Press Exit to End to End the Call Button under Exit in the phone window Operations Guide 931260A CyberData Corporation...
  • Page 27 7. The person at the phone must then press the button under the word Exit in the phone window again to return to the Home screen. Figure 14. Press Exit Again to Return to the Home Screen Button under Exit in the phone window Operations Guide 931260A CyberData Corporation...

  • Page 28: Chapter 8 Installing The Singlewire Informacast Talk-Back Speaker

    The installation template for the Singlewire InformaCast Talk-Back Speaker is located on the Installation Quick Reference Guide that is included in the packaging with each speaker. Table 2-2. Parts Quantity Part Name Illustration Singlewire InformaCast Talk-Back Speaker Assembly Installation Quick Reference Guide Speaker Mounting Accessory Kit Operations Guide 931260A CyberData Corporation...

  • Page 29: Device Configuration

    Installing the Singlewire InformaCast Talk-Back Speaker Device Configuration 2.2 Device Configuration Set up and configure each speaker before you mount it. CyberData delivers each speaker with the following factory default values: Table 2-3. Factory Network Default Settings—Default of Network Parameter Factory Default Setting...

  • Page 30: Connect Power To The Speaker

    Singlewire InformaCast Talk-Back Speaker to a 802.3af compliant PoE switch via a Cat 5 Ethernet cable. Figure 2-1. Singlewire InformaCast Talk-Back Speaker to a 802.3af Compliant PoE Switch Cat 5 Ethernet cable 802.3af Compliant PoE Switch Singlewire InformaCast Talk-Back Speaker Operations Guide 931260A CyberData Corporation...
  • Page 31 A PoE Injector is a power supply solution for those who have a standard Non PoE Switch. Figure 2-2. Singlewire InformaCast Talk-Back Speaker (with PoE Injector) to a Non PoE Switch PoE Injector (Part #010867A) Cat 5 Ethernet cable Non PoE Switch Singlewire InformaCast Talk-Back Speaker Operations Guide 931260A CyberData Corporation...
  • Page 32 AUX POWER (-) AUX SPEAKER (+) RELAY COM RELAY NO LINE OUT (-) BUTTON LED (+) LINE OUT (+) AC adaptor BTN SENSE BUTTON LED (-) +12 VDC @ 1 Amps (UL-listed, LPS-rated) CLASS II WIRING Operations Guide 931260A CyberData Corporation...

  • Page 33: Installation Options

    RELAY COM RELAY NO LINE OUT (-) BUTTON LED (+) LINE OUT (+) BTN SENSE BUTTON LED (-) High-purity copper CLASS II WIRING 16 AWG wire and a maximum length of 20 feet Back View Operations Guide 931260A CyberData Corporation...
  • Page 34 LED strobe light Output Contacts AC or DC-rated depending upon controlled device AC or DC requirements Power Source as DC Power Supply required by an (Max. 30 VDC @ 1A) external device Operations Guide 931260A CyberData Corporation...
  • Page 35 AUX POWER (+) AUX SPEAKER (-) (+12VDC @ 1A) AUX SPEAKER (+) AUX POWER (-) RELAY COM (Part #011120, RAL 9002) RELAY NO LINE OUT (-) (Part #011121, RAL 9003) BUTTON LED (+) *When using the second speaker connection, ...
  • Page 36 Figure 2-7. Clock Kit with Extra Speaker Connection is ALLOWED. NOT ALLOWED 16 gauge wire and a maximum length 8 Ohm Analog Speaker of 20 feet (CD part number 011120/011121) Clock Kit (Wall Mount Version) Operations Guide 931260A CyberData Corporation...
  • Page 37 AUX SPEAKER (-) (+12VDC @ 1A) AUX POWER (-) AUX SPEAKER (+) RELAY COM RELAY NO LINE OUT (-) BUTTON LED (+) LINE OUT (+) BTN SENSE BUTTON LED (-) Amplifier CLASS II WIRING Factory Floor Operations Guide 931260A CyberData Corporation...

  • Page 38: Confirm That The Speaker Is Operational And Linked To The Network

    The front power/status LED will remain solid on during operation. 2.2.3.2 Link LED • The Link LED is illuminated when the network link to the speaker is established. • The Link LED blinks to indicate network traffic. Operations Guide 931260A CyberData Corporation...

  • Page 39: Confirm The Ip Address And Test The Audio

    The speaker will use DHCP to obtain the new IP address (DHCP-assigned address or default to 10.10.10.10 if a DHCP server is not present). Note Pressing and holding the RTFM button for longer than five seconds will restore the speaker to the factory default settings. Operations Guide 931260A CyberData Corporation...

  • Page 40: Adjust The Volume

    External (volume knob). The external volume control can be disabled from the web interface by selecting Disable Volume Control Dial on the Device Configuration Page (see Section 2.3.5, "Configure the Device"). Figure 2-11. Volume Control Volume control dial Operations Guide 931260A CyberData Corporation...

  • Page 41: How To Set The Factory Default Settings

    2. The speaker announces that it is restoring the factory default settings. Note The speaker will use DHCP to obtain the new IP address (DHCP-assigned address or default to 10.10.10.10 if a DHCP server is not present). Operations Guide 931260A CyberData Corporation...

  • Page 42: Factory Default Settings

    Table 2-4. Factory Default Settings Parameter Factory Default Setting IP Addressing DHCP IP Address 10.10.10.10 Web Access Username admin Web Access Password admin Subnet Mask 255.0.0.0 Default Gateway 10.0.0.1 a. Default if there is not a DHCP server present. Operations Guide 931260A CyberData Corporation...

  • Page 43: Singlewire Informacast Talk-Back Speaker Web

    Link to go to the SIP page. Link to the Multicast page. Link to the Sensor page. Link to the Audiofiles page. Link to the Events page. Link to the Autoprovisioning page. Link to the Firmware page. Operations Guide 931260A CyberData Corporation...

  • Page 44: Using The Toggle Help Button

    2. You will see a question mark ( ) appear next to each web page item that has been provided with a short description by the Help feature. See Figure 2-14. Figure 2-14. Toggle Help Button and Question Marks Question mark  appears next to the web page items Toggle Help button Operations Guide 931260A CyberData Corporation...
  • Page 45 3. Move the mouse pointer to hover over the question mark ( ), and a short description of the web page item will appear. See Figure 2-15. Figure 2-15. Short Description Provided by the Help Feature A short description of the  Question mark web page item will appear Operations Guide 931260A CyberData Corporation...

  • Page 46: Log In To The Configuration Home Page

    Note You may also download CyberData’s VoIP Discovery Utility program which allows you to easily find and configure the default web address of the CyberData VoIP products.   CyberData’s VoIP Discovery Utility program is available at the following website address: http://www.cyberdata.net/assets/common/discovery.zip...
  • Page 47 Installing the Singlewire InformaCast Talk-Back Speaker Device Configuration Figure 2-16. Home Page 399000001 v11.6.3 Operations Guide 931260A CyberData Corporation...
  • Page 48 Shows the current status of the Primary SIP Server. Backup Server 1 Shows the current status of Backup Server 1. Backup Server 2 Shows the current status of Backup Server 2. Nightringer Server Shows the current status of Nightringer Server. Operations Guide 931260A CyberData Corporation...
  • Page 49 First click on the Toggle Help button, and you will see a question mark ( ) appear next to some of the web page items. Move the mouse pointer to hover over a question mark to see a short description of a specific web page item. Operations Guide 931260A CyberData Corporation...

  • Page 50: Configure The Device

    Installing the Singlewire InformaCast Talk-Back Speaker Device Configuration 2.3.5 Configure the Device 1. Click the Device menu button to open the Device page. See Figure 2-17. Figure 2-17. Device Configuration Page Operations Guide 931260A CyberData Corporation...
  • Page 51 Installing the Singlewire InformaCast Talk-Back Speaker Device Configuration Figure 2-18. Device Configuration Page Operations Guide 931260A CyberData Corporation...
  • Page 52 The acoustic echo canceller also has a harder time maintaining full duplex operation when in the Boost Mode. The product may drop from full duplex operation into half/duplex mode while in Boost Mode. Contact CyberData support for additional information if needed. Operations Guide 931260A...
  • Page 53 The length of time (in seconds) during which the relay will be activated when the Call button is pressed. Enter up to 5 digits. A Relay on Button Press Duration value of 0 will pulse the relay once when the Call button is pressed. Operations Guide 931260A CyberData Corporation...
  • Page 54 Green The green LED value for the Singlewire Broadcast. Blue The blue LED value for the Singlewire Broadcast. Use this button to preview the strobe flashing behavior for the Singlewire Broadcast Strobe Settings. Microphone Settings Operations Guide 931260A CyberData Corporation...
  • Page 55 When selected, the relay will be activated as long as the Nightringer extension is ringing. Activate Relay While Call Active When selected, the relay will be activated as long as the SIP call is active. Misc Settings Operations Guide 931260A CyberData Corporation...
  • Page 56 Note You can change the Volume, Multicast Volume, Ring Volume, Sensor Volume, and Push To Talk Volume without rebooting the device. You must save and reboot the device for other changes to take effect. Operations Guide 931260A CyberData Corporation...
  • Page 57 Time of day to change M11.1.0/2:00:00 The date and time when daylight savings ends. The eleventh month (November) The 1st occurrence of the day (next item) in the month Sunday /2:00:00 Time of day to change Operations Guide 931260A CyberData Corporation...
  • Page 58 CST, Central US GMT-5 EST, Eastern US GMT-4 Atlantic, Canada GMT-3 Brazilia, Buenos Aries GMT-2 Mid-Atlantic GMT-1 Cape Verdes Greenwich Mean Time, Dublin GMT+1 Berlin, Rome GMT+2 Israel, Cairo GMT+3 Moscow, Kuwait GMT+4 Abu Dhabi, Muscat Operations Guide 931260A CyberData Corporation...
  • Page 59 Time Zone City or Area Zone Crosses GMT+5 Islamabad, Karachi GMT+6 Almaty, Dhaka GMT+7 Bangkok, Jakarta GMT+8 Hong Kong, Beijing GMT+9 Tokyo, Osaka GMT+10 Sydney, Melbourne, Guam GMT+11 Magadan, Soloman Is. GMT+12 Fiji, Wellington, Auckland Operations Guide 931260A CyberData Corporation...

  • Page 60: Configure The Network Parameters

    Installing the Singlewire InformaCast Talk-Back Speaker Device Configuration 2.3.6 Configure the Network Parameters 1. Click the Network menu button to open the Network page (Figure 2-20). Figure 2-20. Network Configuration Page Operations Guide 931260A CyberData Corporation...
  • Page 61 “trunking mode” for the VLAN tags to propagate. VLAN Priority (0-7) Specify the IEEE 802.1p VLAN priority level. Enter 1 digit. A value of 0 may cause the VLAN ID tag to be ignored. Operations Guide 931260A CyberData Corporation...
  • Page 62 Move the mouse pointer to hover over a question mark to see a short description of a specific web page item. Note You must click on the Save button and then the Reboot button for the changes to take effect. Operations Guide 931260A CyberData Corporation...

  • Page 63: Configure The Sip (Session Initiation Protocol) Parameters

    Installing the Singlewire InformaCast Talk-Back Speaker Device Configuration 2.3.7 Configure the SIP (Session Initiation Protocol) Parameters 1. Click on the SIP menu button to open the SIP page (Figure 2-21). Figure 2-21. SIP Configuration Page Operations Guide 931260A CyberData Corporation...
  • Page 64 Installing the Singlewire InformaCast Talk-Back Speaker Device Configuration Figure 2-22. SIP Configuration Page Operations Guide 931260A CyberData Corporation...
  • Page 65 This parameter also becomes the host portion of the SIP-URI for the device's extension on the second backup SIP server. This field can accept entries of up to 255 characters in length. Operations Guide 931260A CyberData Corporation...
  • Page 66 350ms during the duration of the event. Slow Fade Strobe will increase in brightness from 0 to the specified brightness and back to 0 over the course of about 3.5 seconds during the duration of the event. Operations Guide 931260A CyberData Corporation...
  • Page 67 SIP server. Any calls made to this extension will play a ringtone (corresponds to Night Ring on the Audiofiles page). By design, it is not possible to answer a call to the Nightringer extension. Operations Guide 931260A CyberData Corporation...
  • Page 68 0 over the course of about 3.5 seconds during the duration of the event. Fast Fade Strobe will increase in brightness from 0 to the specified brightness and back to 0 over the course of about 1.5 seconds during the duration of the event. Operations Guide 931260A CyberData Corporation...
  • Page 69 First click on the Toggle Help button, and you will see a question mark ( ) appear next to some of the web page items. Move the mouse pointer to hover over a question mark to see a short description of a specific web page item. Operations Guide 931260A CyberData Corporation...
  • Page 70 DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF tone 4, wait 4 seconds, send out DTMF tone 1 Note The maximum number of total characters in the dial-out field is 64. Operations Guide 931260A CyberData Corporation...
  • Page 71 Point-to-Point calls. The delayed DTMF functionality is available in the Point-to-Point Mode. Note Receiving point-to-point SiP calls may not work with all phones. Figure 2-23. SIP Page Set to Point-to-Point Mode Device is set to NOT register with a SiP server Operations Guide 931260A CyberData Corporation...
  • Page 72 DTMF tone '2', send out DTMF tone 5, wait 6 seconds, send out DTMF tone 4, wait 4 seconds, send out DTMF tone 1 Note The maximum number of total characters in the dial-out field is 25. Operations Guide 931260A CyberData Corporation...

  • Page 73: Configure The Multicast Parameters

    RTP audio streams. A paging zone can consist of one or many CyberData multicast group-enabled products. There is no limit to how many speakers can be in a given paging zone. Each multicast group is defined by a multicast address and port number.
  • Page 74 Installing the Singlewire InformaCast Talk-Back Speaker Device Configuration 1. Click on the Multicast menu button to open the Multicast page. See Figure 2-24. Figure 2-24. Multicast Configuration Page Operations Guide 931260A CyberData Corporation...
  • Page 75 OFF for 350ms during the duration of the event. Slow Fade Strobe will increase in brightness from 0 to the specified brightness and back to 0 over the course of about 3.5 seconds during the duration of the event. Operations Guide 931260A CyberData Corporation...
  • Page 76 SIP calls, multicast streams, ring tones, ringback tones, and nightring tones are all prioritized. Ringtones and Ringtones all play at the same priority level. This means that it is possible to have a nightring tone Nightringtones and a normal ringtone playing at the same time. Operations Guide 931260A CyberData Corporation...

  • Page 77: Configure The Sensor Configuration Parameters

    Call an extension and play a pre-recorded audio file Note Calling a preset extension can be set up as a point-to-point call, but currently can't send delayed DTMF tones. 1. Click Sensor menu button to open the Sensor page (Figure 2-25). Operations Guide 931260A CyberData Corporation...
  • Page 78 Installing the Singlewire InformaCast Talk-Back Speaker Device Configuration Figure 2-25. Sensor Configuration Page Operations Guide 931260A CyberData Corporation...
  • Page 79 Fast Fade Strobe will increase in brightness from 0 to the specified brightness and back to 0 over the course of about 1.5 seconds during the duration of the event. Operations Guide 931260A CyberData Corporation...
  • Page 80 Move the mouse pointer to hover over a question mark to see a short description of a specific web page item. Note You must click on the Save button and then the Reboot button for the changes to take effect. Operations Guide 931260A CyberData Corporation...

  • Page 81: Configure The Audio Configuration Parameters

    The Audiofiles page is used to add custom audio to the board. User uploaded audio will take precedence over the audio files shipped with the device. 1. Click on the Audiofiles menu button to open the Audiofiles page (Figure 2-26). Figure 2-26. Audiofiles Configuration Page Operations Guide 931260A CyberData Corporation...
  • Page 82 '0' corresponds to the spoken word “zero.” '1' corresponds to the spoken word “one.” '2' corresponds to the spoken word “two.” '3' corresponds to the spoken word “three.” '4' corresponds to the spoken word “four.” Operations Guide 931260A CyberData Corporation...
  • Page 83 '9' corresponds to the spoken word “nine.” Corresponds to the spoken word “dot.” (24 character limit) Audiotest Corresponds to the message “This is the CyberData IP speaker test message...” (24 character limit) Enter Code Corresponds to the message “Enter Code” (24 character limit).
  • Page 84 RIFF (little-endian) data, WAVE audio, Microsoft PCM, 16 bit, mono 8000 Hz You can use the free utility Audacity to convert audio files into this format. See Figure 2-28 through Figure 2-30. Figure 2-28. Audacity 1 Figure 2-29. Audacity 2 Operations Guide 931260A CyberData Corporation...
  • Page 85 Device Configuration When you export an audio file with Audacity, save the output as: • WAV (Microsoft) signed 16 bit PCM. Figure 2-30. WAV (Microsoft) signed 16 bit PCM WAV (Microsoft) signed 16 bit PCM Operations Guide 931260A CyberData Corporation...

  • Page 86: Configure The Events Parameters

    The Events page specifies a remote server that can be used to receive HTTP POST events when actions take place on the board. 1. Click on the Events menu button to open the Events page (Figure 2-31). Figure 2-31. Event Configuration Page Operations Guide 931260A CyberData Corporation...
  • Page 87 HTTP POST events. Enter up to 127 characters. Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Click on the Reboot button to reboot the system. Operations Guide 931260A CyberData Corporation...
  • Page 88 Move the mouse pointer to hover over a question mark to see a short description of a specific web page item. Note You must click on the Save button and then the Reboot button for the changes to take effect. Operations Guide 931260A CyberData Corporation...

  • Page 89: Example Packets For Events

    Here are example packets for every event: POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 197 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>POWERON</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 199 Content-Type: application/x-www-form-urlencoded <?xml version="1.0"...
  • Page 90 Installing the Singlewire InformaCast Talk-Back Speaker Device Configuration User-Agent: CyberData/1.0.0 Content-Length: 205 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>CALL_TERMINATED</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 197 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>...
  • Page 91 Installing the Singlewire InformaCast Talk-Back Speaker Device Configuration User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'> <event>RELAY_DEACTIVATED</event> </cyberdata> POST xmlparse_engine HTTP/1.1 Host: 10.0.3.79 User-Agent: CyberData/1.0.0 Content-Length: 234 Content-Type: application/x-www-form-urlencoded <?xml version="1.0" encoding="ISO-8859-1"?> <cyberdata NAME='CyberData VoIP Device' MAC='0020f70015b6'>...

  • Page 92: Configure The Autoprovisioning Parameters

    Values found in this file will override values stored in on-board memory. Note By default, the device will try to set up its configuration with autoprovisioning. 1. Click the Autoprov menu button to open the Autoprovisioning page. See Figure 2-32. Figure 2-32. Autoprovisioning Page Operations Guide 931260A CyberData Corporation...
  • Page 93 Set Time with NTP Server on boot setting on the Device Configuration Page page (see Table 2-7). Click the Save button to save your configuration settings. Note: You need to reboot for changes to take effect. Operations Guide 931260A CyberData Corporation...
  • Page 94 3. Option 150 - an IP address to a tftp server 4. Option 66 - an IP address to a tftp server or if the entry starts with 'http', a FQDN to a http server. Operations Guide 931260A CyberData Corporation...
  • Page 95 Autoprovisioning files can contain the whole configuration or a subset of this file. The first autoprovisioning file can also contain links to other autoprovisioning files. The <MiscSettings> section contains some examples of additional autoprovisioning files: <MiscSettings> <DeviceName>CyberData VoIP Device</DeviceName> <!-- <AutoprovFile>common.xml</AutoprovFile>--> <!-- <AutoprovFile>sip_reg[macaddress].xml</AutoprovFile>-->...
  • Page 96 When one of these options is set, the Files after Boot device will download its autoprovisioning files again, and if it finds any differences from the files it downloaded on boot, it will force a reboot and reconfigure. Operations Guide 931260A CyberData Corporation...
  • Page 97 The autoprovisioning filename is set to “cyberdata/” On boot, the device will try to download: https://www.example.com/cyberdata/0020f7123456.xml ...and if this fails: https://www.example.com/cyberdata/000000cd.xml Audio files and firmware files will also add “cyberdata” to the URL before downloading. Operations Guide 931260A CyberData Corporation...
  • Page 98 In this way, a generic autoprovisioning file can specify unique firmware for a range of products. The list of valid product strings: <ProductString>CallButton31</ProductString> <ProductString>EmergencyIntercom31</ProductString> <ProductString>EmergencyIntercom31SW</ProductString> <ProductString>IndoorIntercom31</ProductString> <ProductString>IndoorIntercom31SW</ProductString> <ProductString>IndoorKeypad31</ProductString> <ProductString>IndoorKeypad31SW</ProductString> <ProductString>OfficeRinger31</ProductString> <ProductString>OfficeRinger31SW</ProductString> <ProductString>OutdoorIntercom31</ProductString> <ProductString>OutdoorIntercom31SW</ProductString> <ProductString>OutdoorKeypad31</ProductString> <ProductString>OutdoorKeypad31SW</ProductString> <ProductString>Strobe31</ProductString> <ProductString>Strobe31SW</ProductString> Operations Guide 931260A CyberData Corporation...
  • Page 99 000000cd.xml. This file exists, and Device1 parses the three elements. 1. Device1 changes its device name to CyberData Autoprovisioned. 2. Device1 finds an AutoprovFile element containing the filename sip_common.xml. The device downloads sip_common.xml from “https://autoprovtest.server.net,”...
  • Page 100 TFTP server at 10.0.1.3. and imports these settings. The device name is set to CyberData Autoprovisioned, the SIP server is set to 10.0.0.253, and the port is set to 5060. Device2 does the same except it downloads 0020f7020002.xml on boot and imports these values instead.
  • Page 101 You can force a change to the audio files on the board by clicking Restore Default on the Audio Configuration page or by changing the autoprovisioning file with “default” set as the file name. Operations Guide 931260A CyberData Corporation...
  • Page 102 "http://test.cyberdata.net"; # OPTION 66 option option-150 10.0.0.252; # OPTION 150 # These two lines are needed for option 43 vendor-option-space VendorInfo; # OPTION 43 option VendorInfo.text "http://test.cyberdata.net"; # OPTION 43 range 10.10.0.1 10.10.2.1; } Operations Guide 931260A CyberData Corporation...
  • Page 103 4. At this point, you can open and edit the autoprovisioning template to change the configuration settings in the template for the unit. 5. You can then upload the autoprovisioning file to a TFTP or HTTP server where the file can be loaded onto other devices. Operations Guide 931260A CyberData Corporation...

  • Page 104: Downloading The Firmware

    2. Unzip the firmware version file. This file may contain the following: • Firmware file • Release notes 3. Log in to the home page as instructed in Section 2.3.4, "Log in to the Configuration Home Page". Operations Guide 931260A CyberData Corporation...
  • Page 105 4. Click on the Firmware menu button to open the Firmware page. See Figure 2-34. Caution Equipment Hazard: CyberData strongly recommends that you first reboot the device before attempting to upgrade the firmware of the device. See Section 2.4.2, "Reboot the Device".

  • Page 106: Reboot The Device

    To reboot a Singlewire InformaCast Talk-Back Speaker, log in to the web page as instructed in Section 2.3.4, "Log in to the Configuration Home Page". 1. Click on the Reboot button on the Home page (Figure 2-35). A normal restart will occur. Figure 2-35. Home Page 399100001 v11.6.3 Reboot Operations Guide 931260A CyberData Corporation...

  • Page 107: Command Interface Post Commands

    --user admin --password admin --auth-no-challenge --no- check-certificate --quiet -O /dev/null "https://10.0.3.71/cgi- bin/audiofiles.cgi" --post-data "play_3=yes" Play the "4" audio file wget --user admin --password admin --auth-no-challenge --no- check-certificate --quiet -O /dev/null "https://10.0.3.71/cgi- bin/audiofiles.cgi" --post-data "play_4=yes" Operations Guide 931260A CyberData Corporation...
  • Page 108 --user admin --password admin --auth-no-challenge --no- check-certificate --quiet -O /dev/null "https://10.0.3.71/cgi- bin/audiofiles.cgi" --post-data "play_doorajar=yes" Play the "Night Ring" audio file wget --user admin --password admin --auth-no-challenge --no- check-certificate --quiet -O /dev/null "https://10.0.3.71/cgi- bin/audiofiles.cgi" --post-data "play_nightring=yes" Operations Guide 931260A CyberData Corporation...
  • Page 109 --user admin --password admin --auth-no-challenge --no- check-certificate --quiet -O /dev/null "https://10.0.3.71/cgi- bin/audiofiles.cgi" --post-data "play_doorajar=yes" Play the "Night Ring" audio file wget --user admin --password admin --auth-no-challenge --no- check-certificate --quiet -O /dev/null "https://10.0.3.71/cgi- bin/audiofiles.cgi" --post-data "play_nightring=yes" Operations Guide 931260A CyberData Corporation...
  • Page 110 --user admin --password admin --auth-no-challenge --no- check-certificate --quiet -O /dev/null "https://10.0.3.71/cgi- bin/audiofiles.cgi" --post-data "delete_restoringdefault=yes" Delete the "Ringback tone" audio file wget --user admin --password admin --auth-no-challenge --no- check-certificate --quiet -O /dev/null "https://10.0.3.71/cgi- bin/audiofiles.cgi" --post-data "delete_ringback=yes" Operations Guide 931260A CyberData Corporation...
  • Page 111 Trigger the Intrusion Sensor Test (Sensor Config page) wget --user admin --password admin --auth-no-challenge --no- check-certificate --quiet -O /dev/null "https://10.0.3.71/cgi- bin/sensor.cgi" --post-data "intrusiontest=yes" a.Type and enter all of each http POST command on one line. Operations Guide 931260A CyberData Corporation...

  • Page 112: Identifying And Testing A Ceiling Speaker When Using Informacast 8.1 Or Later

    Identifying and Testing a Ceiling Speaker when Using InformaCast 8.1 or Later 2.6 Identifying and Testing a Ceiling Speaker when Using InformaCast 8.1 or Later This section describes the basic process for identifying and testing the CyberData IP Ceiling speaker when using Singlewire's InformaCast software version 4.0 or later. Note If you have questions or need help, please consult your InformaCast documentation and or contact the CyberData support team.
  • Page 113 Identifying and Testing a Ceiling Speaker when Using InformaCast 8.1 or Later 2. On the IP Speaker Configuration page, InformaCast will indicate that it has detected new speakers. Click View. Figure 2-37. IP Speaker Configuration Page View InformaCast has detected new speakers. Operations Guide 931260A CyberData Corporation...
  • Page 114 Installing the Singlewire InformaCast Talk-Back Speaker Identifying and Testing a Ceiling Speaker when Using InformaCast 8.1 or Later 3. The IP Speaker Configuration page will show four newly detected speakers. Click Test. Figure 2-38. IP Speaker Configuration Page Test Operations Guide 931260A CyberData Corporation...
  • Page 115 6. You will hear a tone from the speaker being testing. 7. After the test, click Cancel to return to the IP Configuration page. Figure 2-39. Test IP Speaker Page Test duration View Speaker’s Status Page Cancel Test Operations Guide 931260A CyberData Corporation...
  • Page 116 Installing the Singlewire InformaCast Talk-Back Speaker Identifying and Testing a Ceiling Speaker when Using InformaCast 8.1 or Later 8. On the IP Speaker Configuration page, Click Add to add a speaker to the InformaCast server. Figure 2-40. IP Configuration Page Operations Guide 931260A CyberData Corporation...
  • Page 117 9. On the Add IP Speaker page, Fill out appropriate fields and click Add. Figure 2-41. Add IP Speaker Page Your speaker is now registered to the InformaCast server. You now can configure this device as part of the InformaCast system setup as required. Operations Guide 931260A CyberData Corporation...

  • Page 118: Appendix A Mounting The Speaker

    Illustration #8 Nylon Thumb Nuts #8 Fender Washers 8-32 x 1 1/4" Mounting Screws Table A-2. Drywall Mounting Components (Part of the Accessory Kit) Quantity Part Name Illustration Plastic Ribbed Anchors #8 Sheet Metal Screws Operations Guide 931260A CyberData Corporation...
  • Page 119 #8 Fender Washer (3x) *Ceiling Tile or Dry Wall *Optional Reinforcement Mount P/N: 010991A (Sold Seperately) Template Speaker VoIP V3 Speaker Assembly Assembly Dry Wall Mounting Kit #6 Screw (3x) Ceiling Mounting Screw #8-32x1 1/4" (3X) Operations Guide 931260A CyberData Corporation...
  • Page 120 For drop ceiling mounting, use the three 8-32 x 1 1/4" MOUNTING SCREWS, #8 NYLON THUMB NUTS, and #8 FENDER WASHERS to secure the speaker. Note For weak ceiling tile, CyberData offers a reinforcing mount (CyberData part number 010991). •...

  • Page 121: Appendix B Troubleshooting/Technical Support

    To see a list of frequently asked questions for your product, click on the FAQs tab at the following webpage: http://www.cyberdata.net/voip/011399/ B.2 Documentation The documentation for this product is released in an English language version only. To download PDF copies of CyberData product documentation, click on the Downloads tab at the following webpage: http://www.cyberdata.net/voip/011399/ Operations Guide 931260A...

  • Page 122: Contact Information

    Support form at the following website: http://support.cyberdata.net/ The Support Form initiates a ticket which CyberData uses for tracking customer requests. Most importantly, the Support Form tells us which PBX system and software version that you are using, the make and model of the switch, and other important information. This information is essential for troubleshooting.

  • Page 123: Index

    74 current network settings 54 night ring tone parameter 76 CyberData contact information 115 audio configuration page 74 CyberData support limited to IP endpoint functionality 105 audio files, user-created 77 audio output 6 audio sensitivity 6 audio test 32, 34 autoprovision at time (HHMMSS) 86 autoprovision when idle (in minutes >...
  • Page 124 31 home page 39 nightring tones 69 http POST command 100 Nightringer 96 nightringer settings 60 NTP server 46 identifier names (PST, EDT, IST, MUT) 51 identifying the speaker (when using InformaCast 4.0) 105 Operations Guide 931260A CyberData Corporation...
  • Page 125 Reset Test Function Management (RTFM) button 32, 34 testing audio 32, 34 restoring the factory default settings 34 testing the speaker (when using InformaCast 4.0) 105 revision history 3 time zone string examples 51 ringtones 69 Operations Guide 931260A CyberData Corporation...
  • Page 126 45 SIP volume 45 volume boost 45 volume control dial disable 45 volume, adjusting 34 warranty policy at CyberData 115 web access password 22, 35 web access username 22, 35 web configuration log in address 39 web page navigation 36...

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