Servicing Instructions - Xerox Phaser 3600 Service Manual

General Troubleshooting

Servicing Instructions

Step 1: Identify the Problem
1. Verify the problem reported and check for any error codes and write them down.
2. Print normal customer prints and service test prints and look for any of the following:
3. View the fault and jam histories and look at the total print count for the printer.
4. Verify the AC input power supply is within proper specifications by measuring the voltage at the
electric outlet while the printer is running.
Step 2: Inspect and Clean the Printer
1. Switch OFF printer power and disconnect the AC power cord from the wall outlet.
2. Verify the power cord is free from damage or short circuit and is connected properly.
3. Remove the Print Cartridge and protect it from light, then inspect the printer interior and remove any
foreign matter, obstructions, or loose toner.
4. Inspect the interior of the printer for damaged wires, loose connections, toner leakage, and damaged
or obviously worn parts.
5. Do not use solvents or chemical cleaners to clean the printer interior.
6. Do not use any type of oil or lubricant on printer parts.
7. Use only an approved toner vacuum.
8. Clean all rubber rollers with a lint-free cloth, dampened slightly with cold water.
9. Replace any service items that have reached their 150,000 end-of-life.
Step 3: Find the Cause of the Problem
1. Use the Repair Analysis Procedures to find the cause of the problem.
2. Use Diagnostics to check printer and optional components.
3. Use the Wiring Diagrams to locate test points.
4. Take voltage readings at various test points as instructed in the appropriate troubleshooting
procedure.
Step 4: Correct the Problem
1. Use the Parts List to locate a part number.
2. Use the Repair and Adjustments Procedures to replace the part.
Step 5: Final Checkout
1. Test the printer to be sure you have corrected the initial problem and there are no additional problems
present.
4-2
The service flowchart is an overview of the path a service technician should
take, using this manual, to service the print engine and options.
a. any image quality problems in the test prints.
b. any mechanical or electrical abnormalities present.
c. any unusual noise or smell coming from the printer.
Phaser 3600 Printer Service Manual