Introduction; Servicing Instructions - Xerox Phaser 4500 Service Manual

Error Messages and Codes

Introduction

Servicing Instructions

3-2
This chapter covers troubleshooting procedures for problems in the
Phaser 4500/4510 that generate error messages or fault codes or both that
appear on the control panel or in the Service Usage Profile report, and serves
as the entry point into the troubleshooting process. Troubleshooting of
problems not directly indicated by or associated with an error message or fault
code is covered in "General Troubleshooting" on page 4-1. Print quality
problems are covered in "Print-Quality Troubleshooting" on page 5-1.
This set of instructions is an overview of the path a service technician should
take, using this manual, to service the print engine and options. If you choose
not to use the instructions, it is recommended that you start at the appropriate
troubleshooting table and proceed from there.
Always follow the safety measures detailed in "Service Safety Summary" on
page xv when servicing the printer.
Step 1: Identify the Problem:
1. Verify the reported problem does exist.
2. Check for any error codes and write them down.
3. Print normal customer prints and service test prints.
4. Make note of any print-quality problems in the test prints.
5. Make note of any mechanical or electrical abnormalities present.
6. Make note of any unusual noise or smell coming from the printer.
7. Print a Service Usage Profile, if the printer is able to print.
8. View the Engine Error and Jam Histories under the Service Tools Menu
9. Verify the AC input power supply is within proper specifications by
measuring the voltage at the electric outlet while the printer is running.
Phaser 4500/4510 Service Manual