Intel R2000LH2 Service Manual
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Intel R2000LH2 Service Manual

Intel R2000LH2 Service Manual

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Download this manual See also: Technical Product Specification
®
Intel
Server System R2000LH2/LT2
Family Service Guide
®
A Guide for Technically Qualified Assemblers of Intel
identified Subassemblies/Products
Order Number: G42282-004

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  • Page 1 ® Intel Server System R2000LH2/LT2 Family Service Guide ® A Guide for Technically Qualified Assemblers of Intel identified Subassemblies/Products Order Number: G42282-004...
  • Page 2 Information in this document is provided in connection with Intel products. No license, express or implied, by ® ’s estoppel or otherwise, to any intellectual property rights is granted by this document. Except as provided in Intel ® ® Terms and Conditions of Sale for such products, Intel...

  • Page 3: Safety Information

    Wichtige Sicherheitshinweise Lesen Sie zunächst sämtliche Warnund Sicherheitshinweise in diesem Dokument, bevor Sie eine ® der Anweisungen ausführen. Beachten Sie hierzu auch die Sicherheitshinweise zu Intel ® Serverplatinen und Servergehäusen auf der Intel Server Deployment Toolkit 3.0 CD oder unter http://www.intel.com/support/motherboards/server/sb/cs-010770.htm.
  • Page 4 Take care to grip with, but not squeeze, the pliers or other tool you use to remove a jumper, or you may bend or break the pins on the board. ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 5: Preface

    ® and instructions on how to add and replace components on the Intel Server System R2000LH2/LT2 family products. For the latest revision of this manual, go to http://www.intel.com/p/en_US/support. ® Table 1. Intel...
  • Page 6 Server System R2000LH2/LT2 Family Technical Product Specification this product. See the section on the web page titled, “Architecture/Specifications”. ® ® Server System R2000LH2/LT2 Family Quick Installation User’s Guide For supported Intel spares and Intel accessories See the section on the web page titled, “System Integration/User Guides/Compatibility”.

  • Page 7: Table Of Contents

    Removing the PCI Riser Assembly .................... 23 Installing the PCI Riser Assembly ....................23 Installing and Removing a PCI Add-in Card..................24 Installing a PCI Add-in Card ...................... 24 Removing a PCI Add-in Card..................... 25 ® Intel Server System R2000LH2/LT2 Service Guide...
  • Page 8 Installing and Removing the LCP Module ................... 54 Installing the LCP Module......................55 Removing the LCP Module ......................56 Install the Bezel (Optional) ........................57 Install the System into Rack (Optional) ....................57 ® viii Intel Server System R2000LH2/LT2 Service Guide...
  • Page 9 Chassis Subassembly Products ............... 73 Extent of Limited Warranty........................73 Warranty Limitations and Exclusions ....................73 Limitations of Liability ....................... 74 How to Obtain Warranty Service ......................74 Telephone Support ........................74 Returning a Defective Product....................74 ® Intel Server System R2000LH2/LT2 Service Guide...
  • Page 10 Server System R2000LH2/LT2 ................... 1 ® Figure 2. Intel Server System R2000LH2/LT2 Components ..............4 Figure 3. 3.5" Hot Swap Hard Drive Bay - 4 Drive Configuration .............. 4 Figure 4. 2.5" Hot Swap Hard Drive Bay - 8 Drive Configuration .............. 4 Figure 5.
  • Page 11 Figure 84. Install Inner Member to Chassis ....................58 Figure 85. Install Chassis to Fixed Slides ....................59 Figure 86. Extend Slides ..........................59 Figure 87. Remove Inner Member from Chassis ..................60 ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 12: List Of Tables

    List of Tables List of Tables ® Table 1. Intel Server System R2000LH2/LT2 family product list .............. v Table 2. Server System References......................vi ® Table 3. Intel Server System R2000LH2/LT2 Feature Summary ............... 1 Table 4. Wattage Limitation of the PCIe Loading ..................3 Table 5.

  • Page 13: Server System Features

    Server System Features 1 Server System Features ® This chapter briefly describes the main features of the Intel Server System R2000LH2/LT2 family. This includes illustrations of the products, a list of the server system features, and diagrams showing the location of important components and connections on the server systems.
  • Page 14  Quad port 1 GbE based on Intel ® Ethernet Controller I350 Optional I/O Module  Dual port 10GBase-T Ethernet module based on Intel ® Ethernet Controller I350 – Support AXX10GBTWLIOM ...

  • Page 15: Wattage Limitation Of The Pci Loading

    (AC high-line) Power Rating Table 5 summarizes the power rating of the power supply. Table 5. Power Rating of the Power Supply Total Available Power 100~127VAC 1120W (AC low-Line) 200~240VAC 1600W (AC high-line) ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 16: Server System Components

    Hot Swap Hard Drive Bay and Front Panel Options Figure 3. 3.5" Hot Swap Hard Drive Bay - 4 Drive Configuration Figure 4. 2.5" Hot Swap Hard Drive Bay - 8 Drive Configuration ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 17: Front Panel

    RMM4 NIC Port (Optional) Video Connector Power Supply Module #2 NIC – 1 Power Supply Module #1 NIC – 2 Add-in adapter slots from Riser Card RJ45 Serial-A Port Figure 6. Back Panel Feature Identification ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 18: Server Board Components

    (Option) I/O Module connector Main Power Slot #2 (Option) eUSB Solid State Device (SSD) connector Main Power Slot #1 CPU #3 DIMM slots – Memory Banks J and K Rear System Fan #2 connector ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 19: Figure 7. Server Board Connector And Component Locations

    BIOS Default jumper BMC force update ME Force Update jumper CPU #1 DIMM slots – Memory Banks C and D CPU #1 socket CPLD programming header Figure 7. Server Board Connector and Component Locations ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 20: System Recovery Jumpers

    BIOS Default (J75) operation. If pins 2-3 are selected, the ME Force Update Mode is enabled. ME Force Update (J81) These pins should be selected on 1-2 for normal system operation. Figure 8. Configuration Jumpers ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 21: Peripheral Devices

    Hard Disk Drive Carriers ® The Intel Server System R2000LH2/LT2 ships with either 3.5" or 2.5" hard disk drive carrier, and with different maximum number of hard disk drives; see the table below for details: Table 6. Hard Disk Drive Options ®...

  • Page 22: Figure 10. Front Bezel (Front View)

     Slimline DVD-ROM Drive: AXXSATADVDROM  Slimline DVD-RW Drive: AXXSATADVDRWROM Note: For a complete list of supported peripherals, go to http://serverconfigurator.intel.com/sct_app.aspx. Bezel The front bezel is available as optional accessory for the server system: Figure 10. Front Bezel (Front View)

  • Page 23: Figure 12. 4 X 3.5-Inch Hard Drive Backplane Components (Rear View)

    8 x 2.5" Hard Drive Backplane SAS/SATA Hot-swap Connectors Figure 13. 8 x 2.5-inch Hard Drive Backplane Components (Front View) Power Connectors Mini-SAS Connectors C Connector Figure 14. 8 x 2.5-inch Hard Drive Backplane Components (Rear View) ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 24: Advanced Management Options

    It also provides Remote KVM Redirection and USB Media Redirection allowing USB devices attached to the remote system to be used on the managed server. ® For instructions on installing the Intel Remote Management Module 4, see Installing and ®...

  • Page 25: Hardware Installations And Upgrades

    Note: Red lines are for power connection, dot lines are for optional device connection. For system with 4 x 3.5" hot swap hard drive bay Note: ® 1. To activate the port SCU1 (4-7) on the server board, a proper Intel RAID C600 Upgrade Key ® must be installed. For instructions, see Intel RAID C600 Upgrade Key Installation Guide.

  • Page 26: Figure 15. Cable Routing - 4 X 3.5" Hot Swap Hdd

    Hardware Installations and Upgrades Figure 15. Cable Routing – 4 x 3.5" Hot Swap HDD ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 27: For System With 8 X 2.5" Hot Swap Hard Drive Bay

    Hardware Installations and Upgrades For system with 8 x 2.5" hot swap hard drive bay Note: ® 1. To activate the port SCU1 (4-7) on the server board, a proper Intel RAID C600 Upgrade Key ® must be installed. For instructions, see Intel RAID C600 Upgrade Key Installation Guide.

  • Page 28: Fan Connections

    Hardware Installations and Upgrades Fan Connections Use the figures below to determine the proper fan connections. Figure 17. System Fan Order Figure 18. Connecting the Fan Power Cables to the Fan Board and PDB ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 29: Removing And Installing The Front Bezel (Optional)

    1. Lock the right end of the front bezel to the rack handle (see letter A). 2. Rotate the front bezel clockwise till the left end clicks into place (see letter B). 3. Lock the bezel if needed. Figure 20. Installing the Front Bezel ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 30: Removing And Installing The Front Fan Bezel

    1. Slide in the bezel (see letter A). . 2. Secure the bezel to the chassis with the two screws on left and right end as shown (see letter B). Figure 22. Installing the Front Fan Bezel ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 31: Removing And Installing The Rack Handles

    Align the rack handle with the two holes on the side of the server system and attach the rack handle to the server system with two screws as shown. Figure 24. Installing the Rack Handle ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 32: Removing And Installing The Power Supply Module(S)

    You will need to remove the top cover to add or replace components inside of the server. Before removing the top cover, power down the server and unplug all peripheral devices and the power cable(s). ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 33: Installing The System Cover

    Place system cover onto the chassis and slide forward to engage recessed edge at front of cover (see letter A). Tighten the screw at front (see letter B). Figure 28. Installing the System Cover ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 34: Removing And Installing The Front End Module

    1. Push the front end module into place (see letter A). 2. Secure the front end module with six screws (see letter B). Figure 30. Installing the Front End Module 3. Connect any required cables, please refer to Cable Routing. ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 35: Removing And Installing The Pci Riser Assembly

    2. Press down the release lever to install the riser assembly into the riser socket (see letter B). 3. Push on the board edge above the connector to ensure the connector is seated. Figure 32. Installing the PCI Riser Assembly ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 36: Installing And Removing A Pci Add-In Card

    2. Insert add-in card until it sits in the riser connector (see letter B). 3. Secure add-in card with screw as shown (see letter C). Figure 33. Installing a Half-Length PCI Add-In Card ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 37: Removing A Pci Add-In Card

    2. Remove the PCI add-in card from the riser card connector (see letter B). Figure 35. Removing a Half-Length PCI Add-In Card Note: Make sure that all empty add-in card slots have filler panels installed. ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 38: Removing And Installing The Air Duct

    2. Remove the system cover. For instructions, see Removing the System Cover. 3. Remove the PCI riser assemblies. For instructions, see Removing the PCI Riser Assembly. 4. Remove the power supply modules. For instructions, see Removing the Power Supply Module(s). ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 39: Removing The Air Duct

    1. Bend and slide in the air duct (see letter A). 2. Install air duct into the chassis (see letter B). 3. Flip down the power supply (see letter C). Figure 38. Installing the Air Duct ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 40: Removing And Installing The Processor Heatsink(S)

    2. Align heatsink fins to the front and back of the chassis for correct airflow. Airflow goes from front-to-back of chassis (see letter B). Each heatsink has four captive fasteners and should be tightened in a diagonal manner using the following procedure: ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 41: Installing Or Replacing The Processor

    Caution: Protective socket cover needs to be removed for proper cooling of the processor; failure to remove the cover could result in damage to the system. Note: To avoid unexpected damage to the processor socket(s), Intel strongly recommends using Processor Insertion/ Removal Tool (IPN: G21819-003) to install or replace the processor(s).

  • Page 42: Installing The Processor

    (see letter A). Orient the processor with the socket so that the processor cutouts match the four orientation posts on the socket (see letter B). Note location of gold key at corner of processor (see letter C). ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 43: Installing And Removing The Memory

    3. Remove the power supply modules. For instructions, see Removing the Power Supply Module(s). 4. Remove the PCI riser assemblies. For instructions, see Removing the PCI Riser Assembly. 5. Remove the air duct. For instructions, see Removing the Air Duct. ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 44: Installing Memory

    2. Holding the DIMM by the edges, lift it from the socket, and store it in an anti-static package. Installing and Removing Hard Drive Caution: If you do not install all drives, empty drive bays must be occupied by carriers with plastic drive blank provided to maintain proper system cooling. ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 45: Installing A Hard Disk Drive Into 3.5" Hot Swap Hard Drive Carrier

    Break off the tab on the HDD interface bracket (see letter d1). Install the HDD interface bracket from top. Secure the bracket with three screws as shown (see letter d2). Slide the 2.5" HDD ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 46: Figure 51. Installing Hard Disk Drive - Installing 2.5" Hdd

    4. With the lever open, insert the hard disk drive assembly into the chassis (see letter E). Push in the lever to lock it into place (see letter F). Figure 52. Installing Hard Disk Drive – Inserting 3.5" HDD Assembly ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 47: Installing A Hard Disk Drive Into 2.5" Hot Swap Hard Drive Carrier

    3. Install the hard disk drive using the four screws as shown. Make Sure the connector end of the drive matches the backplane connector (see letter E). Figure 55. Installing Hard Disk Drive – Installing 2.5" HDD ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 48: Installing And Removing A Slimline Optical Drive

    Installing a Slimline Optical Drive 1. Install the plastic guide onto the back of the drive and attach with two screws as shown (see letter A). Figure 57. Installing the Plastic Guide to the Optical Drive ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 49: Removing A Slimline Optical Drive

    ® Installing and Removing the Intel I/O Expansion Module ® Before installing or removing the Intel I/O expansion module, please make sure following steps are performed. 1. Ensure the AC power cord(s) are disconnected from the system. 2. Remove the system cover. For instructions, see Removing the System Cover.

  • Page 50: Before Installing Intel ® I/O Expansion Module At The Left Edge Of The Board (Optional)

    1. Install the module to the provided bracket (see letter A). 2. Secure the module to the bracket with the three screws (see letter B). 3. Install the provided connector converter (see letter C). ® Figure 60. Installing Intel I/O Expansion Module ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 51: Installing Intel I/O Expansion Module

    3. Attach the module to the server board connector (see letter C). 4. Secure the module with the two screws as shown (see letter D). ® Figure 61. Installing Intel I/O Expansion Module ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 52: Removing Intel I/O Expansion Module

    3. Install the I/O expansion module filler panel into the system back panel and secure it to the chassis with the screw (see letter D). ® Figure 62. Removing Intel I/O Expansion Module ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 53: Installing And Removing The Intel

    Installing the Intel RMM4 Lite ® Locate the RMM4 Lite connector next to onboard NIC port, carefully pick up the Intel RMM4 Lite module, and match the alignment pin of the module and the connector on server board. Press to install.

  • Page 54: Install The Intel Rmm4 Nic

    2. Remove the two screws as shown and remove the module out of the server system (see letter B). 3. Remove the cable to the server board (see letter C). ® Figure 65. Removing the Intel RMM4 NIC ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 55: Installing And Removing An Internal Solid State Drive

    4. Slide the Solid State Drive carrier into the chassis (see letter D). 5. Secure the Solid State Drive carrier with the two screws (see letter E). 6. Connect cables (see letter F). Figure 66. Installing a SSD ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 56: Removing A Solid State Drive

    Remove the four screws to release the Solid State Drive (see letter D). Pull the Solid State Drive up to remove from the carrier (see letter E). Secure the Solid State Drive carrier to chassis with the two screws. Figure 67. Removing a SSD ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 57: Installing And Removing The Intel Raid Smart Battery

    ® Installing the Intel RAID Smart Battery ® 1. Connect the cable between the BBU and the RAID card. For details, see Intel RAID Smart Battery User’s Guide. 2. Position the battery against chassis (see letter A). 3. Align the tabs on the plastic battery holder with the mounting holes in the chassis and slide in the plastic battery holder until the tabs engage with the mounting holes (see letter B).

  • Page 58: Removing The Intel Raid Smart Battery

    9. Remove all the Intel I/O expansion module(s). For instructions, see Removing Intel I/O Expansion Module. ® 10. Remove Intel Remote Management Module 4. For instructions, see Installing and Removing the ® Intel Remote Management Module ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 59: Removing The Server Board

    1. Place the server board into the server system (see letter A). 2. Secure the server board with thirteen screws (see letter B). Figure 71. Installing the Server Board 3. Connect all power cables to the server board. ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 60: Replacing The Backup Battery

    7. Gently press the metal clip as shown to release the battery (see letter A). 8. Remove the battery from the plastic socket (see letter B). Figure 72. Replacing the Backup Battery 9. Dispose of the battery according to local ordinance. ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 61: Replacing A Redundant Fan Module

    2. Pull system fan straight up to remove it from the fan holder. 3. Replace the system fan by guiding it into the slot and firmly pressing down to ensure that it is properly seated. Figure 73. Replacing a system fan ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 62: Replacing The Backplane

    2. Slide the backplane into the server system guides (see letter B). 3. Secure the backplane with the screw as shown (see letter C). Figure 75. Installing the backplane 4. Connect cables to backplane, please refer to Cable Routing. ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 63: Replacing The Lower Fan Board

    1. Disconnect all cables from the lower fan board. 2. Remove the screws (see letter A). 3. Remove the lower fan board from the server chassis (see letter B). Figure 76. Removing the Lower Fan Board ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 64: Installing The Lower Fan Board

    3. Remove the power supply modules. For instructions, see Removing the Power Supply Module(s). 4. Remove the PCI riser assemblies. For instructions, see Removing the PCI Riser Assembly. 5. Remove the air duct. For instructions, see Removing the Air Duct. ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 65: Removing The Front Video And Usb Module

    3. Slide the module out (see letter C). 4. Remove the two screws as shown, slide the front USB header out (see letter D). Figure 78. Removing the front video and USB Module ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 66: Installing The Front Video And Usb Module

    3. Remove the power supply modules. For instructions, see Removing the Power Supply Module(s). 4. Remove the PCI riser assemblies. For instructions, see Removing the PCI Riser Assembly. 5. Remove the air duct. For instructions, see Removing the Air Duct. ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 67: Installing The Lcp Module

    4. Secure the LCP module to chassis with two screws (see letter C). 5. Install the LCP and USB cables to the server board as shown (see letter D). Figure 80. Installing the LCP Module ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 68: Removing The Lcp Module

    4. Remove the two screws as shown, slide the front USB header out (see letter D). 5. Install the front video and USB module. For instructions, see Installing the Front Video and Module. Figure 81. Removing the LCP Module ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 69: Install The Bezel (Optional)

    This section helps you to install the system into a rack with AXXELVRAIL. Label Description Label Description Front Bracket Inner Member Outer Member Safety Locking Pin Rear Bracket Release Button Figure 82. Slides Component ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 70: Installing The Chassis Into Rack

    3. Move ball retainer to the front of slides. Figure 83. Install Slides to Rack 4. Align inner member key holes to standoffs on chassis, move inner member as shown below. Figure 84. Install Inner Member to Chassis ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 71: Removing The Chassis From Rack

    Removing the Chassis from Rack 1. Fully extend the slides until it is in the locked position, pull the release button to release lock and disconnect inner member from slides. Figure 86. Extend Slides ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 72: Figure 87. Remove Inner Member From Chassis

    Hardware Installations and Upgrades 2. Press safety locking pin to release inner member from chassis. Figure 87. Remove Inner Member from Chassis ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 73: Server Utilities

    To enter the BIOS Setup using a keyboard (or emulated keyboard); press the <F2> function key ® during boot time when the OEM or Intel logo is displayed. The following message is displayed on the diagnostics screen and under the Quiet Boot logo screen: Press <F2>...

  • Page 74: Setup Screen Menu Selection Bar

    This screen text is a hyperlink to its corresponding Field Description.  The text shown in the Option Values and Help Text entries in each Field Description are the actual text and values are displayed on the BIOS Setup screens. ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 75: Map Of Screens And Functionality

    Configuration  PCI Configuration  Serial Port Configuration  USB Configuration System Acoustic and Performance [With BMC Only] Configuration [Non-BMC Only] Hardware Monitor Realtime Temperature and Voltage [Non-BMC Only] Status Security Screen (Tab) ® Intel Server System R2000LH2/LT2 Service Guide...
  • Page 76 Network Device Order  BEV Device Order  Add EFI Boot Option  Delete EFI Boot Option Boot Manager Screen (Tab) Error Manager Screen (Tab) [Non-BMC Only] View Event Log Screen Exit Screen (Tab) ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 77: Appendix A: Regulatory And Compliance Information

    Appendix A: Regulatory and Compliance Information Appendix A: Regulatory and Compliance Information Please refer to the Server Products Regulatory and Safety document for the product regulatory compliance reference. The document can be downloaded from http://www.intel.com/support/motherboards/server/. ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 78: Appendix B: Safety Information

    Appendix B: Safety Information Appendix B: Safety Information Please refer to the Server Products Regulatory and Safety document for the Safety Information. The document can be downloaded from http://www.intel.com/support/motherboards/server/. ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 79: Appendix C: Installation/Assembly Safety Instructions

    Appendix C: Installation/Assembly Safety Instructions Appendix C: Installation/Assembly Safety Instructions Please refer to the Server Products Regulatory and Safety document for the Installation/Assembly Safety Instructions. The document can be downloaded from http://www.intel.com/support/motherboards/server/. ® Intel Server System R2000LH2/LT2 Service Guide...

  • Page 80: Appendix D: Getting Help

    Channel Program members around-the-clock 24x7 technical phone support on ® ® Intel server boards, server chassis, server RAID controller cards, and Intel Server Management. Note: You must login in to the reseller site to obtain the 24x7 number.

  • Page 81: Appendix E: Intel Server Issue Report Form

    Has the latest BMC been tried? (Yes/No): Has the latest RMM Firmware been tried? (Yes/No): Has the latest FRU/SDR been tried? (Yes/No): Processor information: Type Speed sSpec Thermal Solution Processor 1 Processor 2 ® Intel Server System R2000LH2/LT2 Service Guide...
  • Page 82 Other third party hardware (Example: Example: KVM, Chassis, and so on): Description/Use Manufacturer Model Firmware Storage Devices (Example: SCSI, SATA, SAS, USB, Tape, and so on): Manufacturer Model Type Size Firmware In Hot Swap Bay? ® Intel Server System R2000LH2/LT2 Service Guide...
  • Page 83 Has the latest RAID driver been tried? (Yes/No): RAID volumes configuration (disks & RAID level): RAID volume use (Boot device/Data Volume): Is BBU (Battery Backup Unit) installed? (Yes/No): BBU part number: Detailed description of issue: ® Intel Server System R2000LH2/LT2 Service Guide...
  • Page 84 Steps to replicate the issue: Issue impact statements: Do you have any potential Intel system, or component purchases that this issue is holding up? If yes, please provide a brief description below. Do you have systems already purchased that are not being delivered to your customers because of this issue? If yes, please provide a brief description below.

  • Page 85: Appendix F: Warranty

    's publicly available specifications for a period of three ® (3) years after the date the Product was purchased from an Intel authorized distributor. Software of any kind delivered with or as part of products is expressly provided "as is" unless specifically provided for otherwise in any software license accompanying the software.

  • Page 86: Limitations Of Liability

    United Kingdom. In the event of any conflict between the English language version and any other translated version(s) of this Limited Warranty, the English language version shall control. How to Obtain Warranty Service ® To obtain warranty service for this Product, you may contact Intel or your authorized distributor. ...

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