Intel R2000BB Series Service Manual
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Intel R2000BB Series Service Manual

Intel R2000BB Series Service Manual

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Intel
Server System R2000BB Family
Service Guide
®
A Guide for Technically Qualified Assemblers of Intel
identified Subassemblies/Products
Order Number: G65887-003

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Summary of Contents for Intel R2000BB Series

  • Page 1 ® Intel Server System R2000BB Family Service Guide ® A Guide for Technically Qualified Assemblers of Intel identified Subassemblies/Products Order Number: G65887-003...
  • Page 2 Intel’s own chassis are designed and tested to meet the intended thermal requirements of these components when the fully integrated system is used together. It is the responsibility of the system integrator that chooses not to use Intel developed server building blocks to consult vendor datasheets and operating parameters to determine the amount of airflow required for their specific application and environmental conditions.

  • Page 3: Safety Information

    Instrucciones de seguridad importantes Lea todas las declaraciones de seguridad y precaución de este documento antes de realizar cualquiera de las instrucciones. Vea Intel Server Boards and Server Chassis Safety Information en ® el Intel Server Deployment Toolkit 3.0 CD y/o en http://www.intel.com/support/motherboards/server/sb/cs-010770.htm.
  • Page 4 Take care to grip with, but not squeeze, the pliers or other tool you use to remove a jumper, or you may bend or break the pins on the board. ® Intel Server System R2000BB Service Guide...

  • Page 5: Preface

    ® information, and instructions on how to add and replace components on the Intel Server System R2000BB family products. For the latest revision of this manual, go to http://www.intel.com/support.

  • Page 6: Table Of Contents

    Front Panel ..........................5 Back Panel ..........................6 Server Board Components ......................7 ® Light-Guided Diagnostics ....................8 Intel System Recovery Jumpers ...................... 10 Peripheral Devices ......................... 11 2 Hardware Installations and Upgrades ..............17 Before You Begin ........................17 Tools and Supplies Needed .................... 17 System Reference ......................
  • Page 7 Installing Intel ® I/O Expansion Module ................43 Removing Intel ® RAID C600 Upgrade Key ............. 44 Installing and Removing the Intel ® Installing the Intel RAID C600 Upgrade Key ..............44 ® RAID C600 Upgrade Key ..............44 Removing the Intel ®...
  • Page 8 Power Supply Output Voltages ..................68 System Environmental Specifications ................68 Appendix B: Regulatory and Compliance Information ..........70 Appendix C: Getting Help ..................71 Warranty Information ....................71 ® Server Issue Report Form ............72 Appendix D: Intel ® viii Intel Server System R2000BB Service Guide...
  • Page 9 Figure 19. 8 x 2.5-inch Hard Drive Backplane Components (Front View) ........15 Figure 20. 8 x 2.5-inch Hard Drive Backplane Components (Rear View)........15 ® Figure 21. Internal Intel RAID Expander Cards Components (Top View) ......... 15 Figure 22. Cable Routing – 8 x 3.5” HDD .................. 19 Figure 23.
  • Page 10 Figure 64. Installing Intel I/O Expansion Module ..............43 Figure 65. Removing an I/O Expansion Module ................ 44 ® Figure 66. Installing the Intel RAID C600 Upgrade Key ............44 ® Figure 67. Installing the Intel RMM4 Lite ................. 45 ®...
  • Page 11 Figure 99. Installing the interposer card ..................62 Figure 100. Installing the storage front panel ................63 Figure 101. Installing the storage front panel ................63 Figure 102. Installing the interposer card .................. 64 ® Intel Server System R2000BB Service Guide...
  • Page 12 List of Tables List of Tables Table 1. Server System References .................... v ® Table 2. Intel Server System R2000BB Feature Summary ............1 Table 3. Hard Disk Drive Options ....................12 Table 4. BIOS Setup: Keyboard Command Bar ................ 66 Table 5.

  • Page 13: Server System Features

    Server System Features 1 Server System Features ® This chapter briefly describes the main features of the Intel Server System R2000BB family. This includes illustrations of the products, a list of the server system features, and diagrams showing the location of important components and connections on the server systems.
  • Page 14 Optional I/O Module AXX10GBTWLIOM support  Dual SFP+ port 10GbE module based on Intel® 82500 10 GbE controller – AXX10GBNIAIOM  Single Port FDR speed InfiniBand module with QSFP connector – AXX1FDRIBIOM  Intel® Quick Assist Accelerator Card - AXXQAAIOMOD •...

  • Page 15: Server System Components

    • Value rack mount rail kit – Intel Product Code – AXXVRAIL Mount Kit Accessory • Cable Management Arm – Intel Product Code – AXX1U2UCMA (*supported with AXXPRAIL Options only) • 2-post fixed mount bracket kit – Intel Product Code – AXX2POSTBRCKT Caution: THE MAXIMUM RECOMMENDED SERVER WEIGHT FOR THE RACK RAILS CAN BE FOUND at http://www.intel.com/support/motherboards/server/sb/CS-033655.htm.

  • Page 16: Hot Swap Hard Drive Bay And Front Panel Options

    Quick Reference Label provided on the inside of the chassis cover to assist in identifying components. ® Figure 2. Intel Server System R2000BB Components Hot Swap Hard Drive Bay and Front Panel Options Figure 3. 3.5" Hard Drive Bay - 8 Drive Configuration Figure 4.

  • Page 17: Front Panel

    NMI Button (recessed, tool required for use) Power Button w/Integrated LED NIC-1 Activity LED Hard Drive Activity LED NIC-3 Activity LED NIC-4 Activity LED System Cold Reset Button NIC-2 Activity LED Figure 8. Front Panel Options ® Intel Server System R2000BB Service Guide...

  • Page 18: Back Panel

    Server System Features Back Panel Figure 9. Back Panel Feature Identification ® Intel Server System R2000BB Service Guide...

  • Page 19: Server Board Components

    Server System Features Server Board Components This section helps you identify the components and connectors on the server board. Figure 10. Server Board Connector and Component Locations ® Intel Server System R2000BB Service Guide...

  • Page 20: Intel ® Light-Guided Diagnostics

    System Fan – 6 Fault LED CATERR LED ® Figure 11. Intel Light-Guided Diagnostic LEDs - Server Board The server system contains the following diagnostic LEDs, each providing the following functions: A - The System Identification LED on the front and back panel helps identify the server from among several servers.
  • Page 21 CPU fault. N and G - DIMM Fault LEDs on the server board help identify failed and failing DIMM slots. The DIMM fault LEDs turn on (amber) if there is a DIMM fault. ® Intel Server System R2000BB Service Guide...

  • Page 22: System Recovery Jumpers

    These pins should be selected on 1-2 for normal system operation. If pins 2-3 are selected, the BIOS settings are cleared on the next BIOS Default (J7E3) reset. These pins should be selected on 1-2 for normal system ® Intel Server System R2000BB Service Guide...

  • Page 23: Peripheral Devices

    1-2 for normal system operation. Figure 12. Configuration Jumpers Peripheral Devices ® The Intel Server System R2000BB provides locations and hardware for installing hard drives, CD- ROM drive, or DVD-ROM drive. The following figure shows the available options. Hard Disk Drive Bays...

  • Page 24: Table 3. Hard Disk Drive Options

    For instructions on installing an optical drive, see “Installing or Removing a Slimline Optical Drive”. Intel makes the following optical drive accessory kits available for this server system: • Slimline DVD-ROM Drive: AXXSATADVDROM •...

  • Page 25: Figure 14. Front View Of Front Bezel

    8 x 3.5-inch Hard Drive Backplane SAS/SATA Hot-swap Connectors Figure 15. 8 x 3.5-inch Hard Drive Backplane Components (Front View) Power Connector Mini-SAS Connectors C Connector Figure 16. 8 x 3.5-inch Hard Drive Backplane Components (Rear View) ® Intel Server System R2000BB Service Guide...

  • Page 26: Figure 17. 12 X 3.5-Inch Hard Drive Backplane Components (Front View)

    Figure 17. 12 x 3.5-inch Hard Drive Backplane Components (Front View) Mini-SAS Connectors Power Connectors C Connector Figure 18. 12 x 3.5-inch Hard Drive Backplane Components (Rear View) 8 x 2.5-inch Hard Drive Backplane SAS/SATA Hot-swap Connectors ® Intel Server System R2000BB Service Guide...

  • Page 27: Figure 19. 8 X 2.5-Inch Hard Drive Backplane Components (Front View)

    Figure 20. 8 x 2.5-inch Hard Drive Backplane Components (Rear View) ® 24-Port and 36-Port Internal Intel RAID Expander Cards Intel provides two types of internal RAID expander cards: 36 ports and 24 ports. ® Figure 21. Internal Intel RAID Expander Cards Components (Top View)
  • Page 28 It also provides Remote KVM Redirection and USB Media Redirection allowing USB devices attached to the remote system to be used on the managed server. ® For instructions on installing the Intel Remote Management Module 4, see “Installing and ®...

  • Page 29: Hardware Installations And Upgrades

    All references to left, right, front, top, and bottom assume the reader is facing the front of the chassis as it would be positioned for normal operation. ® Note: The Intel Server System R2216BB is shown for illlustration purposes, server components with the product family are identical.

  • Page 30: Cable Routing

    Use the figures below to determine the correct cable routing. Note: Red lines are for power connection, dot lines are for optional device connection. ® Intel Server System R2000BB Service Guide...

  • Page 31: For System With 8 X 3.5" Hard Drive Bay

    Hardware Installations and Upgrades For system with 8 x 3.5” hard drive bay: ® Note: To activate the port SCU1 (4-7) on the server board, a proper Intel RAID C600 Upgrade ® Key must be installed. For instructions, see Intel RAID C600 Upgrade Key Installation Guide.

  • Page 32: For System With 12 X 3.5" Hard Drive Bay

    Hardware Installations and Upgrades For system with 12 x 3.5” hard drive bay: Figure 23. Cable Routing – 12 x 3.5” HDD ® Intel Server System R2000BB Service Guide...

  • Page 33: For System With 8 X 2.5" Hard Drive Bay

    Hardware Installations and Upgrades For system with 8 x 2.5” hard drive bay: ® Note: To activate the port SCU1 (4-7) on the server board, a proper Intel RAID C600 Upgrade ® Key must be installed. For instructions, see Intel RAID C600 Upgrade Key Installation Guide.

  • Page 34: For System With 16 X 2.5" Hard Drive Bay

    Hardware Installations and Upgrades For system with 16 x 2.5” hard drive bay: Figure 25. Cable Routing – 16 x 2.5” HDD ® Intel Server System R2000BB Service Guide...

  • Page 35: For System With 24 X 2.5" Hard Drive Bay

    Hardware Installations and Upgrades For system with 24 x 2.5” hard drive bay: ® Note: To activate the port SCU1 (4-7) on the server board, a proper Intel RAID C600 Upgrade ® Key must be installed. For instructions, see Intel RAID C600 Upgrade Key Installation Guide.

  • Page 36: Fan Connections

    Hardware Installations and Upgrades Fan Connections Use the figures below to determine the proper fan connections. Figure 27. System Fan Order Figure 28. Connecting the Fan Power Cables to the Mother Board ® Intel Server System R2000BB Service Guide...

  • Page 37: Removing And Installing The Front Bezel

    Figure 30. Installing the Front Bezel Intel also provides an optional plastic badge for customer to use. To install the badge to the bezel, attach the badge onto the bezel until the hooks at the rear of the badge click into the bezel.

  • Page 38: Removing And Installing The System Cover

    Note: A non-skid surface or a stop behind the server system may be needed to prevent the server system from sliding on your work surface. ® Intel Server System R2000BB Service Guide...

  • Page 39: Installing The System Cover

    (see letter “A”). Install the three screws at the front and torque to 7-9in-lbs, then install the screw at the back and torque to 7-9in-lbs. (see letter “B”). Figure 34. Installing the System Cover ® Intel Server System R2000BB Service Guide...

  • Page 40: Removing And Installing The Air Duct

    1. Lower front edge of the air duct to engage the two tabs on the fan bulkhead (see letter “A”). 2. Carefully push in the latch on the air duct (see letter “B”). 3. Push down the air duct into place (see letter “C”). ® Intel Server System R2000BB Service Guide...

  • Page 41: Removing And Installing Processor

    Similarly, loosen screws 3 and 4. Repeat steps A and B by giving each screw two rotations each time until all screws are loosened. 3. Lift the heatsink straight up (see letter “C”). ® Intel Server System R2000BB Service Guide...

  • Page 42: Installing The Processor

    Figure 38. Installing Processor – Open the Socket Lever 2. Open the Load Plate. Press the locking lever slightly to raise the load plate (see letter “A”). Open the load plate all the way (see letter “B”). ® Intel Server System R2000BB Service Guide...

  • Page 43: Figure 39. Installing Processor - Open The Load Plate

    Processor must align correctly with the socket opening before installation. DO NOT DROP processor into socket! 4. Press the protective cover to remove it from the load plate. Close the Load Plate and Socket Lever. ® Intel Server System R2000BB Service Guide...

  • Page 44: Installing Processor Heatsink(S)

    2. Align heatsink fins to the front and back of the chassis for correct airflow. Airflow goes from front-to-back of chassis (see letter “B”). Each heatsink has four captive fasteners and should be tightened in a diagonal manner using the following procedure: ® Intel Server System R2000BB Service Guide...

  • Page 45: Removing The Processor

    2. Holding the DIMM by the edges, remove it from its anti-static package. Position the DIMM above the socket. Align the notch on the bottom edge of the DIMM with the key in the DIMM socket (see letter “B”). ® Intel Server System R2000BB Service Guide...

  • Page 46: Removing Memory

    1. Remove the drive carrier by pressing the green button and opening the lever (see letter “A”). Slide the carrier out (see letter “B”). Figure 46. Installing Hard Disk Drive – Removing 3.5” HDD carrier ® Intel Server System R2000BB Service Guide...

  • Page 47: Figure 47. Installing Hard Disk Drive - Removing 3.5" Hdd Interface Bracket

    HDD into the bracket to align the screw holes with the right and left rail (see letter “d3”). Secure the hard disk drive using the four screws for 2.5" HDD (see letter “d4”). Figure 49. Installing Hard Disk Drive – Installing 2.5” HDD ® Intel Server System R2000BB Service Guide...

  • Page 48: Installing A Hard Disk Drive Into 2.5" Hard Drive Carrier

    Figure 52. Installing Hard Disk Drive – Removing plastic drive blank 3. Install the hard disk drive using the four screws as shown. Make sure the connector end of the drive matches the backplane connector (see letter “E”). ® Intel Server System R2000BB Service Guide...

  • Page 49: Removing And Installing The Pci Riser Assembly

    Removing the PCI Riser Assembly Disconnect any cables attached to any add-in cards. Grasp the riser assembly with both hands and pull up to remove from system. Figure 55. Removing PCI Riser Assembly ® Intel Server System R2000BB Service Guide...

  • Page 50: Installing The Pci Riser Assembly

    5. Insert the blue plastic pin into the card guide to secure the add-in card (see letter “E”). Figure 56. Installing PCI Riser Assembly 6. Connect any cables to add-in cards that require them. See your add-in card documentation for information and add-in card requirements. ® Intel Server System R2000BB Service Guide...

  • Page 51: Installing And Removing A Pci Add-In Card

    1. Remove the PCI riser assembly. For instructions, see “Removing the PCI Riser Assembly”. 2. Remove the screw as shown (see letter “A”). 3. Remove the PCI add-in cad from the riser card connector (see letter “B”). ® Intel Server System R2000BB Service Guide...

  • Page 52: Replacing A Pci Riser Card

    4. Remove the screw securing the PCI Riser Card (see letter “A”). 5. Slide the riser card firmly in the direction shown to disengage the card from the riser pins (see letter “B”) and remove from the riser assembly (see letter “C”). ® Intel Server System R2000BB Service Guide...

  • Page 53: Installing A Pci Riser Card

    To maintain proper system cooling, a filler panel must be installed if you do not install a device at this location. ® Intel Server System R2000BB Service Guide...

  • Page 54: Installing A Slimline Optical Drive

    1. Remove the cables (see letter “A”). 2. Lift up the blue tab to release the optical drive (see letter “B”). 3. Slide the optical drive out (see letter “C”). Figure 63. Removing the Slimline Optical Drive ® Intel Server System R2000BB Service Guide...

  • Page 55: Installing And Removing Intel I/O Expansion Module

    Hardware Installations and Upgrades 4. If no device will be installed in this location, install a filler panel in this location. ® Installing and Removing Intel I/O Expansion Module ® Installing Intel I/O Expansion Module 1. Squeeze the sides of the filler panel to disengage it from the server system back panel and remove it (see letter “A”).

  • Page 56: Installing And Removing The Intel

    ® Installing the Intel RAID C600 Upgrade Key ® Locate the white 4-pin key header next to Riser Slot 1. Carefully pickup the Intel RAID C600 Upgrade Key. Match the Key and connector orientation and press down to install. ®...

  • Page 57: Installing And Removing The Intel

    Installing the Intel RMM4 Lite ® Locate the RMM4 Lite connector next to Riser Slot 1, carefully pickup the Intel RMM4 Lite module, match the alignment pin of the module and the connector on server board, then press to install.

  • Page 58: Removing The Intel ® Rmm4 Lite

    1. Remove the two screws as shown (see letter “A”). 2. Remove the module out of the server system (see letter “B”). ® Figure 69. Removing the Intel RMM4 NIC Installing and Removing a Solid State Drive Installing a Solid State Drive The system can support one internal fixed mount 2.5”...

  • Page 59: Removing A Solid State Drive

    Remove the four screws to release the Solid State Drive (see letter “B”). Pull the Solid State Drive up to remove from the air duct (see letter “C”). Figure 71. Removing a SSD ® Intel Server System R2000BB Service Guide...

  • Page 60: Installing And Removing The Intel Raid Smart Battery

    Installing the Intel RAID Smart Battery ® 1. Connect the cable between the BBU and the RAID card. For details, see Intel RAID Smart Battery User’s Guide. 2. Locate the mounting holes inside the chassis and reposition all cables routed over the fan bulkhead.

  • Page 61: Replacing The Power Supply

    Hardware Installations and Upgrades ® Figure 73. Removing the Intel RAID Smart Battery Replacing the Power Supply Caution: The power supply is only hot-swappable if you have a redundant system with two power supplies installed. If you only have one power supply installed, before removing or replacing the...

  • Page 62: Figure 75. Removing The Power Supply Module

    (see letter “B”). Figure 76. Installing the power supply module If no power supply is to be installed, install the filler panel into the power supply cage. Figure 77. Installing the filler panel ® Intel Server System R2000BB Service Guide...

  • Page 63: Installing And Removing The Server Board

    Figure 78. Removing the Air Duct Side Wall 3. Remove the screws from the server board (see letter “A”). 4. Lift the server board from the server system (see letter “B”). Figure 79. Removing the Server Board ® Intel Server System R2000BB Service Guide...

  • Page 64: Installing The Server Board

    2. Secure the server board with screws (see letter “B”). Figure 80. Installing the Server Board 3. Install the air duct. Figure 81. Installing the Air Duct Side Wall 4. Connect all power cables to the server board. ® Intel Server System R2000BB Service Guide...

  • Page 65: Replacing The Backup Battery

    1. Locate the battery on the server board. 2. Gently press the metal clip as shown to release the battery (see letter “A”). 3. Remove the battery from the plastic socket (see letter “B”). ® Intel Server System R2000BB Service Guide...

  • Page 66: Replacing A System Fan

    Note: You will need to run the BIOS Setup to restore the configuration settings to the RTC. Replacing a System Fan 1. Pull system fan straight up to remove it from the fan holder. 2. Replace the system fan. ® Intel Server System R2000BB Service Guide...

  • Page 67: Replacing The Backplane

    3. Slide the hard drive cage out of the server chass, the clip will fall out automatically (see letter “B”). Figure 84. Removing 3.5” hard drive backplane – remove the hard drive cage 4. Remove the screw at the rear of the backplane (see letter “C”); ® Intel Server System R2000BB Service Guide...

  • Page 68: Figure 85. Removing 3.5" Hard Drive Backplane - Remove The Backplane

    Figure 86. Installing 3.5” hard drive backplane – install the backplane 4. Insert the hard drive cage into server chassis (see letter “D”). 5. Secure the hard drive cage with the six screws (see letter “E”). ® Intel Server System R2000BB Service Guide...

  • Page 69: Replacing The 2.5" Hard Drive Backplane

    1. Remove all hot-swap drive carriers, regardless of whether or not a drive is installed in the carrier. Disconnect all cables from the backplane. 2. Remove the six screws to release the stiffener (see letter “A”). 3. Slide the stiffener cage out of the server chassis (see letter “B”). ® Intel Server System R2000BB Service Guide...

  • Page 70: Figure 89. Removing 2.5" Hard Drive Backplane - Remove The Stiffener

    7. Hold the backplane board only by the edges and slide the backplane board in the direction shown to release it (see letter “F”). Remove the backplane board from the four hooks and pull out of the hard drive cage (see letter “G”). ® Intel Server System R2000BB Service Guide...

  • Page 71: Figure 91. Removing 2.5" Hard Drive Backplane - Remove The Backplane

    3. Insert the hard drive cage into server chassis (see letter “D”). 4. Secure the hard drive cage with the three screws (see letter “E”). Figure 93. Installing 2.5” hard drive backplane – install hard drive cage ® Intel Server System R2000BB Service Guide...

  • Page 72: Raid Expander Rs2Cv360/Rs2Cv240

    RAID Expander RS2CV360/RS2CV240 ® Removing the Intel RAID Expander 1. Remove the three screws (see letter “A”). 2. Lift up the expander card (see letter “B”). ® Figure 95. Removing the Intel RAID Expander ® Intel Server System R2000BB Service Guide...

  • Page 73: Installing The Intel Raid Expander

    1. Intall the expander card, align it with the three screw holes on server chassis (see letter “A”). 2. Secure the three screws (see letter “B”). ® Figure 96. Intalling the Intel RAID Expander 3. Please refer to “Cable Routing” for connecting the cables to expander card.

  • Page 74: Removing The Rack Handles

    3. Connect cables to the interposer card (see letter “C”). See Cable Routing for more details. Figure 99. Installing the interposer card 4. Attach the storage front panel to the rack handle on the right side of serve chassis (see letter “D”); ® Intel Server System R2000BB Service Guide...

  • Page 75: Removing The Storage Front Panel

    3. Disconnect all the cables from the interposer card (see letter “C”); 4. Remove the two screws to release the storage front panel (see letter “D”); 5. Remove the storage front panel from the side wall of server chassis (see letter “E”); ® Intel Server System R2000BB Service Guide...

  • Page 76: Figure 102. Installing The Interposer Card

    Hardware Installations and Upgrades Figure 102. Installing the interposer card 6. Connect the front panel control cable from mother board to the standard front control panel if needed. See Cable Routing for more details. ® Intel Server System R2000BB Service Guide...

  • Page 77: Server Utilities

    To enter the BIOS Setup using a keyboard (or emulated keyboard), press the <F2> function key during boot time when the OEM or Intel Logo Screen or the POST Diagnostic Screen is displayed. The following instructional message is displayed on the Diagnostic Screen or under the Quiet Boot Logo Screen: Press <F2>...

  • Page 78: Table 4. Bios Setup: Keyboard Command Bar

    If “Yes” is highlighted and <Enter> is pressed, all changes are saved and the Setup is exited. If “No” is highlighted and <Enter> is pressed, or the <Esc> key is pressed, the user is returned to where they were before <F10> was pressed without affecting any existing values. ® Intel Server System R2000BB Service Guide...

  • Page 79: Upgrading The Bios

    6. Return the BIOS Default jumper to the normal position (covering pins 1 and 2). 7. Close the server system. 8. Power up the system. The BIOS defaults settings are now restored and can be reset by going into the BIOS setup. ® Intel Server System R2000BB Service Guide...

  • Page 80: Appendix A: Technical Reference

    50% to 90%, non-condensing with a maximum wet bulb of 28° C (at temperatures from 25° C to 35° C) Shock Operating Half sine, 2g, 11 mSec Unpackaged Trapezoidal, 25 g, velocity change is based on packaged weight ® Intel Server System R2000BB Service Guide...
  • Page 81 <300 W ≥300 W ≥600 W ≥1000 W Power in Watts Servers/Rack Mount BA ® See the Intel S2400BB Product Family Power Budget and Thermal Configuration Tool for system configuration requirements and limitations. ® Intel Server System R2000BB Service Guide...

  • Page 82: Appendix B: Regulatory And Compliance Information

    Appendix B: Regulatory and Compliance Information Appendix B: Regulatory and Compliance Information Please refer to the Server Products Regulatory and Safety document for the product regulatory compliance reference. The document can be downloaded from http://www.intel.com/support/server. ® Intel Server System R2000BB Service Guide...

  • Page 83: Appendix C: Getting Help

    — Server and chassis accessory parts list for ordering upgrades or spare parts — A searchable knowledgebase to search for product information throughout the support site If you are still unable to obtain a solution to your issue, send an email to Intel’s technical support center using the online form available at http://www.intel.com/support/feedback.htm?group=server.

  • Page 84: Appendix D: Intel Server Issue Report Form

    ® Appendix D: Intel Server Issue Report Form ® Appendix D: Intel Server Issue Report Form Issue Report Form (Rev 3.6) Note: Filling out this form completely is required for any escalation. Customer Contact Information: Customer Support Case# : ®...
  • Page 85 Thermal solution (Heat sink) examples: (1U, Passive w/air ducting, and so on) Memory: Manufacturer Part Number DRAM Part Number On Intel tested list? Add-in adapters (Example: NICs, Management Adapters, Serial Expansion Cards, PCI-Express* Adapters, RAID Controllers, SCSI Controllers, and so on): Type Slot Manufacturer...
  • Page 86 ® Appendix D: Intel Server Issue Report Form Storage Devices (Example: SCSI, SATA, SAS, USB, Tape, and so on): Manufacturer Model Type Size Firmware In Hot Swap Bay? Operating System Information (Example: RedHat* Enterprise Linux, Microsoft* Windows* Server 2003, Service pack 1, OEM CD):...
  • Page 87 ® Appendix D: Intel Server Issue Report Form Troubleshooting tried: Steps to replicate the issue: ® Intel Server System R2000BB Service Guide...
  • Page 88 Server Issue Report Form Issue impact statements: Do you have any potential Intel system, or component purchases that this issue is holding up? If yes, please provide a brief description below. Do you have systems already purchased that are not being delivered to your customers because of this issue? If yes, please provide a brief description below.

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