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Avaya one-X 9621G User Manual

One-x 9600 series sip deskphone
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Download this manual See also: Administrator's Manual, User Manual
Avaya one-X™ Deskphone SIP 9621G/
9641G User Guide for 9600 Series IP
Telephones
16-603596
Issue 2
May 2011

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Summary of Contents for Avaya one-X 9621G

  • Page 1 Avaya one-X™ Deskphone SIP 9621G/ 9641G User Guide for 9600 Series IP Telephones 16-603596 Issue 2 May 2011...
  • Page 2 Product provided by Avaya including the selection, arrangement and the products, services, or information described or offered within them. design of the content is owned either by Avaya or its licensors and is Avaya does not guarantee that these links will work all the time and has protected by copyright and other intellectual property laws including the no control over the availability of the linked pages.
  • Page 3 Warning The handset receiver contains magnetic devices that can attract small metallic objects. Care should be taken to avoid personal injury. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...
  • Page 4 Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 5: Table Of Contents

    Clearing a number............................38 Redialing a number............................38 Making a call using edit dialing........................38 Calling a person from the contacts list......................39 Calling a person from the call history......................39 Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...
  • Page 6 Setting up automatic call back........................64 Making an auto intercom call..........................64 Call Forwarding when your line is busy or if you don't answer................65 Blocking your extension from displaying during calls..................65 Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...
  • Page 7 Chapter 12: About locking and logging in to and out of your telephone......75 Locking and unlocking your telephone......................75 Logging in to your telephone extension......................75 Logging out of your telephone extension......................76 Index............................77 Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...
  • Page 8 Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 9: Chapter 1: Introduction To The 9621G/9641G Sip Deskphone

    Your deskphone provides many features, including a touch-based Phone screen to view and manage your calls, a menu of options and settings, a Contacts list, and access to your voicemail. The 9621G and 9641G Deskphones provide this information in color. You can also attach up to three button modules to your telephone, to expand the available number of call appearances and features;...
  • Page 10 The second line, called the Status Line, provides helpful information, such as when you can use the right or left navigation arrows to view alternate screens or menus. The Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...
  • Page 11 Mute again. Speaker Press the Speaker button to use the speakerphone. T o take a call off speakerphone, lift the handset or press the Headset button. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 12: Scrolling And Navigation

    Favorite numbers. The icons you may see on your touch-based deskphone are broken down below into the screens or applications to which they apply. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 13: Presence Icons

    Home screen icons available to you that do not appear in this table. Such icons represent optional applications for which your administrator can provide information. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...
  • Page 14 Settings menu. Pressing this softkey turns the display backlight off. When the backlight is off, any activity on your telephone turns it back on. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 15: Contact And Call History Icons

    Details button. Touch to display more information about a line item or to access related information screens. Call History — all calls. Call History Missed call. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 16: Feature-Related Icons

    "failover" mode. Some features may not be available or work correctly. See Limited access during failover on page 73 for information. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 17: Call-Related Icons

    A bridged call appearance is in use. EC500 is on. A conference call is active. You placed a conference call on hold. Speakerphone volume is being adjusted. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 18: Adjustable Stand And Display Screen

    (on the front of the phone). This will keep the handset seated in the correct position. You will need a small screwdriver to lift this tab out. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 19: Using The On-Screen Keyboard

    Use the “Cancel” X to discard any edits and return to the previous screen, retaining the original information. Figure 1: Text Entry Keyboard Figure 2: Numeric Entry Keyboard Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 20: Cleaning The Screen

    Quality of Service, Interfaces, 802.1X Parameters, Miscellaneous, and Diagnostics. Your system administrator will instruct you further as to which network information options and settings are needed. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 21: Chapter 2: The Home Screen

    Favorites, or your administrator has enabled more than eight total WML and Avaya-provided applications, you have a second page for your Home screen. Touch the scroll bar on the right side of the Home screen to view the next page.

  • Page 22: Setting The Phone Screen On Calling

    (and any associated button module) is in an idle state. Setting the Phone Screen on calling Set the Phone Screen on Calling to Yes, to automatically display the Phone screen when you make a call. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 23: Setting The Phone Screen On Ringing

    You can set your call settings to display the duration of calls. You can turn the call timer display on or off. 1. Press Home. 2. Touch Settings. 3. Touch Options & Settings. 4. Touch Call Settings. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 24: Setting Redial Options

    5. On the Call Settings menu, touch Visual Alerting to change it from Off to On or On to Off. 6. Touch Save to save the setting or Cancel to return to the menu without saving. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 25: Setting Mute Alerting

    3. Touch Options & Settings. 4. Touch Call Settings. 5. On the Call Settings menu, touch Audio Path. 6. Touch the setting to toggle between the available choices. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 26: Setting Dialing Options

    5. To un-assign an existing speed dial contact, scroll to the line you want to un-assign and touch that line. Proceed to the next step to reassign that number. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 27: Setting Up Favorites

    Help Desk extension to read “Help Desk.” For information on editing Autodial button labels, see Assigning labels to pre-assigned (Autodial) numbers. 1. Press Home. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 28: Adjusting The Display Brightness Or Contrast

    The Home Screen Note: To edit a label on an attached Avaya BM12 Button Module, press the Edit button on the module instead and proceed to Step 7. 2. Touch Settings. 3. Touch Options & Settings. 4. Touch Application Settings.

  • Page 29: Choosing Your Ring Tone

    Setting a call pickup ring tone 1. Press Home. 2. Touch Settings. 3. Touch Options & Settings. 4. Select Screen & Sound Options. 5. Select Call Pickup Ring Type. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 30: Setting Call Pickup Alerting Indication

    4. Touch Screen and Sound Options. 5. Repeatedly touch Background Logo to scroll through the possible logo choices. 6. Touch Save or Cancel to return to the menu without saving. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 31: Turning Button Click Sounds On And Off

    (the default) or two lines, or set it not to display at all. Note that displaying the Quick Touch panel can limit your call appearances display to three lines at a time. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 32: Changing The Display Language

    You can change the way the time displays on your screen. The time format is either 12 or 24 hours. 1. Press Home. 2. Touch Settings. 3. Touch Options & Settings. 4. Touch Language & Region..Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 33: Turning Automatic Gain Control On Or Off

    Step 9. To establish or change your credentials, select Email Name & Password and enter the following: • your Microsoft Exchange server email user name, • your Microsoft Exchange server email password, Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...
  • Page 34 10. Touch Save to save your settings and preferences. Note: When Exchange calendar is active, a Calendar label displays beneath your last call appearance on the Phone screen. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 35: Chapter 3: Answering A Call

    To automatically display the Phone screen whenever you receive an incoming call, set the Phone Screen on Ringing option to Yes (see Setting the Phone Screen on ringing). Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...
  • Page 36 Answering a call Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 37: Chapter 4: Making A Call

    Speaker and displays “Emergency Call in Progress”. 3. To end the emergency call, touch the End Call softkey or press the Speaker button. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 38: Clearing A Number

    Edit dialing works just like making a call on your cell phone - just start entering the number without hearing a dial tone. Using softkeys, you can change the number/character format or backspace to "edit" the number before actually dialing it. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 39: Calling A Person From The Contacts List

    1. Press the History button. 2. Touch the appropriate icon at the top right of the screen to view All Calls, Missed Calls, Answered Calls, or Outgoing Calls. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 40: Making A Call Using A "Click To Dial" Link

    You can make a call using a “click to dial link” on a Web page or any other screen that provides a dialing link. Typically, a handset icon indicates a line with this type of link. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 41: Chapter 5: Standard Call-Related Features

    Mute icon displays on the Top line if you start speaking while a call is muted. The line following your call appearance(s) displays a Mute Alert On toggle to allow you to turn mute alerting off. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 42: Putting A Call On Hold

    Hold Recall feature, which alerts you visually and with a priority ring to remind you of a held call after a certain period of time. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 43: Transferring A Call

    4. When the person answers, touch Join to add the person to the existing call. 5. To add another party to the conference call, touch Add. 6. Repeat Steps 3 and 4 to add another person to the conference call. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 44: Adding A Person On Hold To A Conference Call

    The forwarding features available on your phone depend on the options your system administrator has set. For more information about the options available to you, contact your system administrator. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 45: Send All Calls

    2. Touch the line on which Call Forwarding appears to turn call forwarding off . When you turn off the Call Forwarding feature, you hear a confirmation tone. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...
  • Page 46 Standard Call-Related Features Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 47: Chapter 6: Using Bridged Call Appearances

    When you make a call on a bridged line, you are using another telephone user’s line. The caller ID associated with the call you are making may show the call as coming from you or coming Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...
  • Page 48 1. Touch the bridged line you want to use. 2. Dial the telephone number, or call the person from the Contacts list, or call the person from the History list. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 49: Chapter 7: Using The Contacts Feature

    Next steps If your administrator has set up a corporate contact list or database, you can extend a search. For information, see Extended searching on page 50 Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 50: Extended Searching

    Viewing contact details 1. Press Contacts. 2. Find the contact you want to view. If necessary, scroll to it. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 51: Adding A New Contact

    If you are entering information to track this contact's presence, provide a value that represents the extension number, or an "at" @ symbol, and the company name, for example, 21234@avaya.com. You can then Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 52: Editing A Contact

    It is the number dialed when you touch a contact in the Contacts list. By default, the first number you enter for a contact is the primary number. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 53: Deleting A Contact

    2. Touch the Details button on the contact you want to delete. 3. Touch Delete. 5. Touch Delete again to confirm or Cancel to cancel the deletion and return to the Contact detail screen. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...
  • Page 54 Using the contacts feature Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 55: Chapter 8: Call History

    2. If you want to see a different list, touch the icon at the upper right representing the list you want to view. 3. If you don't see the call whose details you want to review, use the scroll bar to find Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 56: Adding An Entry From The Call History To Your Contacts List

    For example, if you are viewing the Outgoing calls list, only outgoing calls are deleted. However, if you are viewing the All Calls list, touching Clear All deletes all calls. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 57: Turning Off Call History

    To turn logging of bridged lines from Yes to No, touch Log Bridged Calls. 6. Touch Save to save the new setting or Cancel to return to the Application Settings menu. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...
  • Page 58 Call History Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 59: Chapter 9: Using The Calendar

    Chapter 9: Using the Calendar If your administrator has set up the Exchange Integration option under Advanced Options on the Avaya Menu, you can integrate the Microsoft® Exchange Server calendar with your phone. When Exchange Calendar is active, a Calendar label displays beneath your last call appearance on the Phone screen.
  • Page 60 - To exit the calendar and return to the Phone screen, touch More again. - If you pressed More and want to re-display the previous set of softkeys (Call, Prev, Next), touch More, then Exit. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 61: Chapter 10: About Features

    Depending on how your system is administered, not all features shown here Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...
  • Page 62 67 Tracing a malicious call on page MCT Act Recording a call on page 69 Audix Record Making a priority call on page 69 Priority Call Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 63: Monitoring Other Extensions At A Glance

    Some labels are not editable. If you can't touch a certain line or hear an error tone when you press the line button, you cannot edit that label. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 64: Setting Up Automatic Call Back

    3. Touch the number(s) that corresponds to the destination extension. 4. Touch Enter to activate the intercom call to that extension, where the call appearance identifies the incoming call with your name followed by ICOM. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 65: Call Forwarding When Your Line Is Busy Or If You Don't Answer

    3. Touch OK. 4. Enter the extension number you do not want the called party to see. 5. Touch OK to start calling party number blocking. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 66: Displaying Your Extension On Outgoing Calls

    Use the Call Unpark feature to release a call from the extension at which it was parked, when the extension is part of a coverage or hunt group. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 67: Picking Up A Call To Another Extension

    When your administrator has set up your phone as part of a "pickup group" use the Call Pickup feature to answer any other phone in the group. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 68: Calling Someone In Your Intercom Group

    2. If necessary, scroll down to MCT and touch the corresponding line to start the trace. An alerting tone and/or flashing LED signifies the trace is active. Hanging up deactivates MCT. Important: Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 69: Recording A Call

    4. Touch OK to immediately start dialing the priority call to that extension, where the call appearance will show the incoming call as a priority call. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 70: Interrupting A Call With A Whisper Page

    The Extend Call feature allows you to “extend” a call that is active on your office phone to your cell phone using EC500 Extension to Cellular. This allows you to transfer an office call to your Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...
  • Page 71 4. Answer the call on your cell phone. The call remains active on your desk phone as well, so you can switch back if you want. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...
  • Page 72 About Features Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 73: Chapter 11: Limited Access During Failover

    • The Message Waiting Indicator is cleared, but voice mail may still be available if the voice mail server to which calls are being sent is not in failover. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...
  • Page 74 “click to dial” links will not work until the phone transitions to the alternate server. • Transitions back to the normal server will restore all original functionality. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 75: Chapter 12: About Locking And Logging In To And Out Of Your Telephone

    Log in from the initial screen when it prompts you for your Username. Depending on your telephone system, certain telephones allow you to log in and use another person's phone as Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 76: Logging Out Of Your Telephone Extension

    If you logged in to this phone as a guest user, the deskphone's original settings are restored upon logout. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

  • Page 77: Index

    ........editing primary number ........Calendar, preferences ..........Contrast, adjusting ............. Calendar, setup ............coverage ..............call ................Call back ..............call history Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...
  • Page 78 Go To Phone Screen on ringing Logging out of your telephone extension ....setting ..............Login as a guest user ..........Guest login ..............Logo ................Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...
  • Page 79 .............. redialing a number ..........SENDALL ..............Outgoing Calls Speaker ..............blocking extension display ........Speed Dialing edit dialing a number ..........setting up ............. Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...
  • Page 80 Visiting user, logging in as .......... about ..............Visual Alerts Time format ..............configuring ............tracing calls ............Transfer ..............Whisper page ............. Unlocking the phone ........... Avaya one-X™ Deskphone SIP 9621G/9641G User Guide for 9600 Series IP Telephones May 2011...

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One-x 9641g

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