Troubleshooting; Before Calling For Assistance - Waters Network Systems PSX1008-GTX Operating Manual

6.0

Troubleshooting

All Waters' switching products are designed to provide reliability and consistently high
performance in all network environments. The installation of Waters' ProSwitch 1008
switch is a straightforward procedure (See Sections 3-5). Should problems develop
during installation or operation, this section is intended to help locate, identify and correct
these types of problems. Please follow the suggestions listed below prior to contacting
your supplier. However, if you are unsure of the procedures described in this section or
if the Waters' ProSwitch 1008 switch is not performing as expected, do not attempt to
repair the unit; instead contact your supplier for assistance or contact Waters Network
Systems' Customer Support Center at 800.328.2275 or email carolynl@watersnet.com.
6.1

Before Calling for Assistance

1. If difficulty is encountered when installing or operating the unit, refer back to the
Installation Section of this manual. Also check to make sure that the various
components of the network are operational and compatible.
2. Check the cables and connectors to ensure that they have been properly connected
and the cables/wires have not been crimped or in some way impaired during
installation. (About 90% of network downtime can be attributed to wiring and
connector problems.)
3. Make sure that an AC power cord is properly attached to the 1008.
4. Be certain that each AC power cord is plugged into a functioning electrical outlet.
Use the PWR LEDs to verify each unit is receiving power.
5. If the problem is isolated to a network device other than the Waters' 1008 switch, it is
recommended that the problem device be replaced with a known good device.
Verify whether or not the problem is corrected. If not, go to next step. If the
problem is corrected, the Waters' 1008 switch and its associated cables are
functioning properly.
6. If the problem continues, contact Waters Network Systems Customer Service at
800.328.2275 or email
When Calling for Assistance
Please be prepared to provide the following information.
Waters Network Systems
carolynl@watersnet.com
User's Manual
PSX/MS1008 Models with Gigabit Uplink
for assistance.
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