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8.0
Troubleshooting
All Waters' switching products are designed to provide reliability and consistently high
performance in all network environments. The installation of Waters' ProSwitch GSM switch is a
straightforward procedure.
section is intended to help locate, identify and correct these types of problems. Please follow
the suggestions listed below prior to contacting your supplier. However, if you are unsure of the
procedures described in this section or if the Waters' GSM switch is not performing as expected,
do not attempt to repair the unit; instead contact your supplier for assistance or contact Waters
Network Systems' Customer Support Center at 800.328.2275 or email carolynl@watersnet.com.
8.1
Before Calling for Assistance
1. If difficulty is encountered when installing or operating the unit, refer back to the Installation
Section of this manual. Also check to make sure that the various components of the network
are operational and compatible.
2. Check the cables and connectors to ensure that they have been properly connected and the
cables/wires have not been crimped or in some way impaired during installation. (About
90% of network downtime can be attributed to wiring and connector problems.)
3. Make sure that an AC power cord is properly attached to the GSM.
4. Be certain that each AC power cord is plugged into a functioning electrical outlet. Use the
PWR LEDs to verify each unit is receiving power.
5. If the problem is isolated to a network device other than the Waters' GSM switch, it is
recommended that the problem device be replaced with a known good device. Verify
whether or not the problem is corrected. If not, go to next step. If the problem is corrected,
the Waters' GSM switch and its associated cables are functioning properly.
6. If the problem continues, contact Waters Network Systems Customer Service at
800.328.2275 or email
When Calling for Assistance
Please be prepared to provide the following information.
1. A complete description of the problem, including the following:
a. The nature and duration of the problem
b. Situations when the problem occurs
c. The components involved in the problem
d. Any particular application that, when used, appears to create the problem
2. An accurate list of Waters Network Systems product model(s) involved. Include the date(s)
that you purchased the products from your supplier.
3. It is useful to include other network equipment models and related hardware, including
personal computers, workstations, terminals and printers; plus, the various network media
types being used.
Waters Network Systems
Should problems develop during installation or operation, this
carolynl@watersnet.com
2800M/MR User's Manual
for assistance.
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