Troubleshooting; Before Calling For Assistance - Waters Network Systems MS1008-2G-4POE Operating Manual

7.0

Troubleshooting

All Waters' switching products are designed to provide reliability and consistently high
performance in all network environments. The installation of Waters'
MS1008-2G-4POE/PSX1008-2G-4PoE switch is a straightforward procedure (See
Sections 3-5). Should problems develop during installation or operation, this section is
intended to help locate, identify and correct these types of problems. Please follow the
suggestions listed below prior to contacting your supplier. However, if you are unsure
of the procedures described in this section or if the Waters' switch is not performing as
expected, do not attempt to repair the unit; instead contact your supplier for assistance
or contact Waters Network Systems' Customer Support Center at 800.328.2275 or email
carolynl@watersnet.com.
7.1

Before Calling for Assistance

1. If difficulty is encountered when installing or operating the unit, refer back to the
Installation Section of this manual. Also check to make sure that the various
components of the network are operational and compatible.
2. Check the cables and connectors to ensure that they have been properly connected
and the cables/wires have not been crimped or in some way impaired during
installation. (About 90% of network downtime can be attributed to wiring and
connector problems.)
3. Make sure that an AC power cord is properly attached to the switch.
4. Be certain that each AC power cord is plugged into a functioning electrical outlet.
Use the PWR LEDs to verify each unit is receiving power.
5. If the problem is isolated to a network device other than the Waters' switch, it is
recommended that the problem device be replaced with a known good device.
Verify whether or not the problem is corrected. If not, go to next step. If the
problem is corrected, the Waters' switch and its associated cables are functioning
properly.
6. If the problem continues, contact Waters Network Systems Customer Service at
Waters Network Systems MS1008-2G-4POE/PSX1008-2G-4PoE User's Manual Page 95