General Information - Rinnai Neo Operation Manual

General information

Before operation please read these instructions to get an overview of how to operate,
maintain and service your Rinnai gas fire.
Electrical connection
The Neo is supplied
with a power cord
(length 1500 mm)
and a 3-pin plug. The
standard electrical
connection passes through the
rear panel, but can also pass
through the left and right hand
side of the unit by removing the
knockout tab from the bottom
edge of the front panel. If changing
the electrical position, use the
rubber grommet from the rear of
the appliance for cable protection.
Rinnai recommend the heater is
plugged into a dedicated 240 V,
10 A earthed power point. The
power point must not be located
above the heater (potential fire
hazard). If the supplied plug and
power cord is to be used with an
external power point then the
power cord will need to be fitted
with the supplied grommet.
A suitable means of electric
isolation must be provided which
is adjacent to the appliance and
accessible with the appliance
installed.
The electrical cord is not fire rated
and should not come into contact
with the unit. If the supply cord
is damaged, it must be replaced
by a licensed tradesperson. This
must be a genuine replacement
part available from Rinnai—part
number 6765B.
Installation by a licensed
tradesperson
Ensure your installer talks to you
about the use and care of this
appliance, and that you understand
these instructions. The installer
also needs to complete the
appliance commissioning sheet
and installer details, and leave this
guide with you.
Maintenance and servicing
All external surfaces of the heater
can be cleaned using a soft damp
cloth and mild detergent. Do not
use solvents and do not attempt to
clean the heater while it is hot or
operating.
Rinnai has a maintenance/service
and spare parts network with
personnel who are fully trained
and equipped to give the best
advice on your Rinnai appliance. If
your appliance needs maintenance
and or servicing, please call Rinnai
(0800 746 624) from a land line
and select option one for a service
centre in your area.
For reliable operation Rinnai gas
fireplaces, including inspection of
the flue system, should be serviced
every two years. If they are in a
particularly dusty environment or
subject to excess lint, for example
dog hair or where there are newly
laid carpets, then annual servicing
would be beneficial.
Regular maintenance and servicing
is not covered by the Rinnai
warranty.
Do not attempt to carry out
any work on your appliance
other than that mentioned in
the troubleshooting section. If
you have any faults or problems,
contact your installer or call Rinnai.
Soot deposits
Small soot deposits on the log set
or glass is normal. Significant build
up however is not normal and will
require a service call. Refer to the
troubleshooting section for further
information.
TV installation above the
fireplace
If installing a flat
screen TV above the
fire the main issue is
heat. Heat from the
fire and heat from the
flueing components that sit behind
the TV, especially if recessed.
The Neo gas fires have a fan that
distributes warm air from the top
of the appliance out into the room.
As warm air is dispersed outwards
as opposed to directly upwards,
installation of a TV may be an
option. For further information
please contact Rinnai or refer
to the Neo Installation manual
available online at
www.rinnai.co.nz.
It is up to the home owner
to check the TV installation
instructions with the TV supplier
to verify clearances. Some TV
manufacturers have warranty
conditions that state a TV is not to
be installed above a fireplace.
Rinnai does not accept any
responsibility for damage to a
TV resulting from the use of this
information.
Neo operation guide: 11907-E 05-14 | 9