General Information - Rinnai Neo Series Operation Manual

General information

Before operation please read these instructions to get an overview of how to
operate, maintain and service your Rinnai gas fire.
Care and maintenance
All external surfaces of the fire can be cleaned
using a soft damp cloth and mild detergent.
Do not use solvents and do not attempt to
clean the fire while it is hot or operating.
Electrical connection
The Neo is fitted with a 1.5 m power cord and
3-pin plug. The standard electrical connection
is to the right hand side of the heater. If
necessary this can be changed by your
electrician to terminate on the left.
The connection is either direct wired* or
connected to a power point within the cavity.
This must be connected to a dedicated
earthed power point. The electric isolation
switch must be accessible after the appliance
has been installed.
Installation by a licensed tradesperson
Only a licensed tradesperson can install, adjust,
maintain, and service this gas fire. Any work
carried out by a non-licensed tradesperson is
illegal and will void any warranty.
Installer handover
Ensure your installer talks to you about the
use and care of this appliance, and that you
understand these instructions. The installer
also needs to complete the appliance
installation checklist and installer details, and
leave this guide with you.
Safety devices
- Overheat switches: If the Neo gets too
hot during operation, for example if the air
outlet louvres get blocked, the overheat
safety switches will turn off the gas and will
only allow the fire to restart when it has
cooled down.
- Electrical fuse: The electrical circuits are
protected by a fuse.
* Consult a qualified electrician if direct wiring is required as it must comply with AS/NZS 5601 and AS/NZS 3000 and other
relevant local regulations
- Flame failure sensing
automatically cuts off the gas supply to the
heater in the event the fire does not ignite
after several attempts—this is to prevent
gas building up inside the unit.
- Power failure: In the event of a power
failure or power cut, the gas valves will
automatically close and shut down the unit.
Soot deposits
Small soot deposits inside the heater or glass
is normal. Significant soot build-up however is
not normal and will require a service call. Refer
to the troubleshooting section for further
information.
Environmental
The Neo is manufactured from a number of
recyclable materials. At the end of its useful
life please consider what parts could be
recycled, for example scrap metal, PCB etc.
Servicing
Rinnai has a maintenance,
service and spare parts network
with personnel who are fully
trained and equipped to give
the best advice on your Rinnai
appliance.
Servicing and repair should only be carried
out by authorised personnel, please call Rinnai
(0800 746 624).
For reliable operation Rinnai gas fireplaces
should be serviced every two years, including
inspection of the flue system. If they are in a
particularly dusty environment or subject to
excess lint, for example dog hair, or where
there are newly laid carpets, then annual
servicing would be beneficial.
Regular maintenance and servicing is not
covered by the Rinnai warranty.
system: This device
Neo RIB2312 operation guide: 12149-A 01-17 | 5