Abnormal Flame Pattern - Rinnai Neo Operation Manual

Abnormal flame pattern

Each Rinnai Flame Fire has a distinct flame pattern. This should look the same every time
you start your fire, after an initial warm up period of approximately 20 minutes.
Abnormal flame performance and/or pattern can indicate a problem with your fire, such as blocked gas injectors,
or that the log set (burn media) has shifted from when the fire was first installed. There are some warning signs
that could indicate a problem.
- Unusual smell from the appliance
- Continued difficulty or delay in establishing a flame
- Flame appears either very short or very long
- Flame only burns part way across the burner
- Severe soot building up on the inside of the glass door
If any of the above signs occur, please call Rinnai to discuss.
Normal flame pattern
Abnormal flame pattern
Soot build up
Neo operation guide: 11907-E 05-14 | 19