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General information
Before operation please read these instructions to get an overview of how to
operate, maintain and service your Rinnai gas fire.
electrical connection
The Neo is fitted
with a 1.5 m power
cord and 3-pin
plug. The standard
electrical connection passes
through the rear panel, but
can also pass through the left
or right hand side of the unit
by removing the knockout
tab from the bottom edge of
the front panel. If changing
the electrical position use the
grommet from the rear of
the appliance to protect the
cable.
The connection is either
direct wired* or connected
to a power point within
the cavity. This must be
connected to a dedicated
earthed power point. The
electric isolation switch
must be accessible after the
appliance has been installed.
The heater must not be
located immediately below a
socket outlet (potential fire
hazard).
The power cord is not fire
rated and should not come
into contact with the unit. If
the power cord is damaged,
it must be replaced by a
licensed tradesperson.
This must be a genuine
replacement part available
from Rinnai—part number
6765B.
* Consult a qualified electrician if direct wiring is required as it must comply with AS/NZS 5601 and AS/NZS 3000 and other
relevant local regulations
Installation by a licensed
tradesperson
Only a licensed tradesperson
can install, adjust, maintain,
and service this gas fire. Any
work carried out by a non-
licensed tradesperson is illegal
and will void any warranty.
Ensure your installer talks
to you about the use and
care of this appliance, and
that you understand these
instructions. The installer
also needs to complete the
appliance commissioning
sheet and installer details, and
leave this guide with you.
Maintenance and servicing
All external
surfaces of the
heater can be
cleaned using a
soft damp cloth and mild
detergent. Do not use
solvents and do not attempt
to clean the heater while it is
hot or operating.
Rinnai has a maintenance/
service and spare parts
network with personnel
who are fully trained and
equipped to give the best
advice on your Rinnai
appliance. If your appliance
needs maintenance and/or
servicing, please call Rinnai
(0800 746 624) from a land
line and select option one for
a service centre in your area.
For reliable operation Rinnai
gas fireplaces, including
inspection of the flue
system, should be serviced
every two years. If they
are in a particularly dusty
environment or subject to
excess lint, for example dog
hair or where there are newly
laid carpets, then annual
servicing would be beneficial.
Regular maintenance and
servicing is not covered by
the Rinnai warranty.
Do not attempt to carry out
any work on your appliance
other than that mentioned in
the troubleshooting sections.
Soot deposits
Small soot deposits on the
log set or glass is normal.
Significant build up however
is not normal and will require
a service call. Refer to the
troubleshooting section for
further information.
Neo operation guide: 11907-E 05-14 | 9
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