Troubleshooting - Lorex LN Series Instruction Manual

Troubleshooting

Q: I can't see my cameras.
A: You must forward the ports on your router and register for Lorex's free DDNS service. Port
forwarding and DDNS allows you see your cameras from a remote computer or mobile phone
from anywhere in the world.
If using a PC, please visit www.lorextechnology.com/easyconnect to register and download
Lorex's Easy Connect Auto Port Forwarding software. Register for Lorex's free DDNS service
(http://lorexddns.net).
If using a Mac, you will have to forward the ports on your router. Every router is different, please
refer to your router's instruction manual for details on port forwarding or contact your ISP if using
a combined modem/router.
I've forwarded the ports on my router and registered for DDNS but I still can't see my cameras.
Q:
A: Enter the complete DDNS domain name in your camera's settings in Lorex Live 2. From the
Main screen, select your camera and tap . Under URL-DDNS, enter your complete Lorex DDNS
domain name. For example, tomsmith.lorexddns.net
Where do I find my DDNS domain name?
Q:
A: Your DDNS domain name is in the Confirmation Email sent you after registering with Lorex
DDNS.
Quick Delete isn't working
Q:
A: Do not tap a camera then swipe. Simply swipe your finger.
Why do I not see Pan/Tilt in Single Channel view?
Q:
A: You must have a Pan/Tilt camera - such as the LNZ4001 - connected to Lorex Live 2 in order to
see the "Pan/Tilt" button in the single camera view interface.
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Remote Viewing Using iPhone, iPod touch & iPad
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