Troubleshooting; System Diagnostics - Emblaze-VCON HD3000 User Manual

15 T
ROUBLESHOOTING
This chapter provides simple solutions for common oversights and issues.
If a situation occurs that is not covered by the supplied documentation, contact your
local Emblaze VCON distributor, and request assistance from their Emblaze
VCON-trained technical support department. Please describe the problem, device,
and PC operating system (if applicable), and any other relevant details.
The solutions in this chapter are grouped by the type of equipment affected by the
oversight or failure.
System or
Equipment
Network or
Communications
15.1

System Diagnostics

To begin searching for the source of a problem, check the Diagnostics dialog. It
describes any network and server problems that may exist.
To open the Diagnostics Dialog
1. Press <Status>. The Status dialog box opens.
2. Press the green DIAGNOSE SoftKey. The Diagnostics dialog
opens.
If there is a problem described in the Diagnostics dialog, consult with the
system administrator to find a solution.
Emblaze VCON HD3000 User's Guide
Issues concerning the HD3000 unit or connected
accessories
Issues concerning networks, interface lines, and
network equipment. This section is further categorized
into IP, Streaming and Data Transfer issues.
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