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Emblaze-VCON HD3000 User Manual

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Group Videoconferencing
Systems
HD3000
Set-top Videoconferencing System
Version 2.5
User's Guide
DOC00036 Rev. 6.0 09.05

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Summary of Contents for Emblaze-VCON HD3000

  • Page 1 Group Videoconferencing Systems HD3000 Set-top Videoconferencing System Version 2.5 User’s Guide DOC00036 Rev. 6.0 09.05...
  • Page 2 To comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules, only HD3000 original equipment should be used. All cables used to connect the HD3000 and peripherals must be shielded and grounded. Operation...

  • Page 3: Limited Warranty

    ONE (1) year from the date of receipt. This Limited Warranty shall not apply to any product that in the opinion of Emblaze VCON Ltd. has not been installed or upgraded according to accompanying documentation from Emblaze VCON Ltd.

  • Page 4: Safety Notice

    Safety Notice Do not open the HD3000 unit. There are no user-servicable parts inside. Opening the unit voids the warranty and can also cause injury. Please refer servicing to Emblaze VCON-trained service personnel. When you use the HD3000 system, observe the following safety guidelines: Make sure the monitor and attached accessories are electrically rated to operate with the AC power available in your location.

  • Page 5: R&Tte Declaration Of Conformity

    Product Name: HD3000 NTSC HD3000 PAL and all its associated peripherals manufactured by Emblaze VCON Ltd., to which this declaration relates is in conformity with the essential requirements specified in Article 3.1 (a) and 3.1 (b) of: Directive 89/336/EEC (EMC Directive).

  • Page 6: About This User's Guide

    About This User’s Guide This User’s Guide explains how to videoconference with the Emblaze VCON HD3000. The chapters emphasize a how-to approach, and include detailed instructions for participating in conferences and getting the most out of the system’s capabilities. The following chapter summary briefly describes this guide’s contents:...
  • Page 7 Chapter 12 Telephony Exchange Functions Description of exchange functions (such as call forwarding, call pickup, call transfer, and inviting additional parties) that are available if the HD3000 is managed by an Emblaze VCON Media Xchange ® Manager (MXM) system.

  • Page 8: Emblaze Vcon Technical Support

    Emblaze VCON Technical Support This User Guide and the HD3000 Online Help were designed to help you use your HD3000 system easily and to enjoy its many features. If a situation occurs that is not covered by the supplied documentation, contact your local Emblaze VCON distributor, and request assistance from their Emblaze VCON-trained technical support department.

  • Page 9: Table Of Contents

    Connecting a DVD/VCR for Playing Back Videoconferences ....29 Connecting a VCR for Recording Videoconferences......31 Connecting an Audio Mixer ..............33 Getting Started .................. 35 3.1 Starting and Shutting Down HD3000 .............35 3.2 The Remote Control................37 3.3 HD3000 Screens ..................38 3.4 Navigating in HD3000................39 Moving Around the Menus and Dialog Boxes ........39...
  • Page 10 Adjusting the Volume ................88 Automatically Muting the Microphone During Incoming Calls .... 89 Selecting a Microphone................90 Setting Mixing Modes ................91 Enabling Echo Cancellation ..............93 Setting the Microphone Gain Level ............94 Emblaze VCON HD3000 User’s Guide...
  • Page 11 Table of Contents MultiPoint Conferencing - HD3000’s Embedded MCU ....95 7.1 Displaying and Hiding the MCU Screen ..........97 7.2 HD3000 as Chair ..................98 Enabling MCU Chair Control..............98 Inviting Sites to a Multipoint Conference..........99 Controlling the Floor ................100 Changing the Chair’s View..............102 Disconnecting a Site ................104...
  • Page 12 Enable Remote Upgrade............... 156 Downloading the HD Upgrade Utility ..........157 Downloading the New Software Version..........157 Installing the New Upgrade in the HD3000 ......... 157 B.2 Upgrading from the HD3000..............159 Automatically Checking for Upgrade ..........159 Manual Upgrade ................... 160 B.3 Confirming Successful Upgrade............

  • Page 13: Welcome To Hd3000

    The HD3000LT includes the same features of the HD3000, except for the embedded MCU and streaming capability. The HD3000LT provides ideal solution for organizations which already have already integrated multipoint conferencing and streaming equipment on their networks.

  • Page 14: Hd3000 Features

    (AEC) provide superior performance. Variety of Single and Dual Display Configurations The HD3000 supports various single and dual monitor setups of TV-type and VGA-type monitors (VGA, XGA, SVGA). The dual TV and XGA+TV configurations allow the streaming of People and Content video using H.239 or DuoVideo technology.
  • Page 15 System and Call Security Administrators may restrict access to the system’s configuration, prevent unauthorized outgoing calls, or lock the system completely. The HD3000 supports the H.235 protocol, which provides secure signaling, video and multimedia communications in an H.323 conferencing environment.
  • Page 16 Using Emblaze VCON’s Interactive Multicast, all parties in the videoconference see and hear the same video, audio, and data sharing. HD3000 users may temporarily receive the floor, in which their video and audio are seen by the other parties until the floor returns to the session’s controller (Chair).
  • Page 17 Remote Software Upgrade The HD3000’s software version may be upgraded, using the HD Upgrade Utility, from an MXM (if the HD3000 is logged into it) or another computer at a remote location. Multi-language Interface The main HD3000 interface and web management program provide menus, commands and options in several languages.

  • Page 18: Hd3000 System Components

    Chapter 1 Welcome to HD3000 HD3000 System Components The HD3000, consisting of a main unit and remote control set, joins with separately purchased display monitor(s) to constitute a complete set-top conferencing appliance. Optional accessories are available for enhancing the abilities of the standard system (see “Additional Accessories”...

  • Page 19: Additional Accessories

    Emblaze VCON distributor TV Monitor Consult with your Emblaze VCON distributor for recommendations regarding monitors. The following accessories are supported by the HD3000 and may be purchased through your local Emblaze VCON distributor: Document A document camera displays documents that are placed Camera on the camera’s slide.

  • Page 21: Setting Up Hd3000

    This chapter explains how to set up the HD3000 and connect accessories. Package Checklist Before setting up the HD3000 for the first time, carefully unpack its package. Check that the listed items are included, in accordance with the supplied product.

  • Page 22: Connecting The Basic Components

    Chapter 2 Setting Up HD3000 Connecting the Basic Components CAUTION Before connecting accessories, turn off the power and disconnect the system and the accessory (if applicable) from their power supplies. Carefully unpack the Main Unit, and position it on a stable horizontal area.

  • Page 23: Connecting A Single Monitor

    Chapter 2 Setting Up HD3000 Connecting a Single Monitor The HD3000’s video may be displayed on either a TV monitor or VGA-type monitor (VGA/SVGA/XGA), such as Plasma or LCD monitors. Connecting a TV Monitor To connect a TV monitor to the HD3000 Place the unplugged TV monitor on the cart, if provided, or on a sturdy surface near the HD3000 main unit.
  • Page 24 Chapter 2 Setting Up HD3000 Select Monitor. To view video and HD3000 menus and dialog boxes, you must define the monitor configuration. If this configuration is not defined correctly, your monitor will be blank. In the Monitor dialog box, set the following...
  • Page 25 Chapter 2 Setting Up HD3000 Connecting a VGA-type Monitor To enable the use of a VGA-type monitor with the HD3000 for the first time, you must first connect the HD3000 to a TV monitor and change the Monitor settings. To connect a VGA-type monitor to the HD3000 Place the unplugged VGA-type monitor on the cart, if provided, or on a sturdy surface near the HD3000 main unit.
  • Page 26 Select Monitor. Menu Select Monitor. To view video and HD3000 menus and dialog boxes, you must define the monitor configuration. If this configuration is not defined correctly, your monitor will be blank. In the Monitor dialog box, set the following...
  • Page 27 Chapter 2 Setting Up HD3000 Connect the Audio cable between the VGA-type monitor’s Audio In connectors and the HD3000’s AUDIO IN connectors (Left=White, Right=Red). Connecting HD3000 to a Single VGA-type Monitor Emblaze VCON HD3000 User’s Guide...

  • Page 28: Connecting A Dual Monitor Configuration

    Chapter 2 Setting Up HD3000 Connecting a Dual Monitor Configuration HD3000 supports the use of two monitors to display both parties on full screens during videoconferences. This configuration is called Dual Monitor. A Dual Monitor configuration consists of: • 2 TV monitors - An S-Video TV monitor displays local video and the application interface, and a Composite TV monitor displays remote video.
  • Page 29 Place the unplugged monitors on the cart, if provided, or on sturdy surfaces near the HD3000 main unit. Connect the video cables between the HD3000 and the TV: VGA connection Connect the VGA-type monitor’s control cable to the XVGA connector on the HD3000’s rear panel.
  • Page 30 Chapter 2 Setting Up HD3000 Connecting HD3000 to Dual VGA + TV Monitor Configuration To define the dual monitor configuration in the HD3000 After starting the HD3000, press <Menu>. The main Menu appears. Select Monitor. Menu Select Monitor. Emblaze VCON HD3000 User’s Guide...
  • Page 31 Monitor Mode Select TV1 + TV2 or TV1 + VGA, depending on whether two TV monitors or a TV and VGA monitor, respectively, are connected to your HD3000. VGA Resolution Choose the resolution for the VGA monitor of the configration.

  • Page 32: Connecting The Tabletop Microphone

    Connect the microphone to the MIC connector on the HD3000. Place the microphone on the conference table with the cable stretching toward the HD3000. It is recommended that the microphone be placed at least 2 m (7 ft) from the TV speakers.

  • Page 33: Connecting The Lan

    Connect the LAN cable between the LAN port (RJ-45) on the rear of the system and to the LAN socket on the wall. HD3000 to LAN Connection After you turn on the HD3000, check that the network connection is correct. To check for correct network connection Press <Status>. The Status dialog box opens.
  • Page 34 Chapter 2 Setting Up HD3000 Select DIAGNOSE to view a diagnostic report. Emblaze VCON HD3000 User’s Guide...

  • Page 35: Connecting To An Electrical Source

    Chapter 2 Setting Up HD3000 Connecting to an Electrical Source After connecting the HD3000 to the accessories, connect the system to the power supply. A 100-250VAC/50-60Hz universal power supply is supplied in the HD3000 package. To connect the HD3000 to a power supply Insert the power supply’s DIN connector (6-pin) to the DC Input socket on...

  • Page 36: Connecting Optional Accessories

    VCR for recording the conference Connecting the Audio Output to External Speakers As an option, the HD3000 may play audio through a set of external speakers. The speakers can be installed in a free standing configuration. Following the installation, adjust the optimum volume level.
  • Page 37 Chapter 2 Setting Up HD3000 Connecting the HD3000 to External Speakers Emblaze VCON HD3000 User’s Guide...

  • Page 38: Connecting Multiple Cameras

    Chapter 2 Setting Up HD3000 Connecting Multiple Cameras HD3000 supports the use of up to two additional cameras, which may be connected and controlled through the remote control and/or the HD web management. HD3000 supports the following configurations: Second PTZ Camera kit, available as an option.
  • Page 39 Chapter 2 Setting Up HD3000 Connecting a Second PTZ Camera to the HD3000 After starting the HD3000, press <Menu> on the remote control. The Main Menu opens. Select Camera. In the Set Camera dialog box, navigate to Cam 1. Press the right arrow to choose the model type.
  • Page 40 Chapter 2 Setting Up HD3000 Connecting a Stationary Camera To connect additional stationary cameras If you are using only one additional camera, we recommend that you use the S-Video connection, which supplies higher quality video. If you connect two additional cameras, do not connect the S-Video and Composite cables to the same camera, which causes degraded video quality.

  • Page 41: Connecting A Dvd/Vcr For Playing Back Videoconferences

    Chapter 2 Setting Up HD3000 Connecting a DVD/VCR for Playing Back Videoconferences The HD3000 supports the playback of a DVD or videocassette to a videoconference. For specific instructions on installing and operating the DVD or VCR, see its accompanying user’s guide.
  • Page 42 Chapter 2 Setting Up HD3000 Navigate to the HD3000’s Audio configuration. Define the following: Audio Input Select Tabletop Mic. VCR Audio Mix Select VCR Playback. In this configuration, the remote side will hear a mix of the microphone (MIC) input and the HD3000’s VCR Audio Input. See “Selecting a...

  • Page 43: Connecting A Vcr For Recording Videoconferences

    Connect the VCR’s audio RCA cable between the AUDIO IN connector of the VCR and the HD3000’s upper VCR AUD white (Out) connector. Connect the VCR to a power source. Insert an empty videocassette. Connecting a VCR to the HD3000 System for Recording...
  • Page 44 Chapter 2 Setting Up HD3000 Navigate to the HD3000’s Audio configuration. Define the following: VCR Audio Mix Select VCR Record In this configuration, the remote side will hear a mix of the remote and the local video. See “Setting Mixing Modes” on page 91 for instructions on how the recording can be mixed in with the videoconference.

  • Page 45: Connecting An Audio Mixer

    Chapter 2 Setting Up HD3000 Connecting an Audio Mixer Connecting an audio mixer lets you add several audio inputs to the HD3000. These instructions are applicable to most audio mixers available in the marketplace. For specific instructions on installing and operating the audio mixer, see its accompanying user’s guide.

  • Page 47: Getting Started

    ETTING TARTED This chapter explains how to operate HD3000 and to make a call. It includes the following sections: Starting and Shutting Down HD3000 The Remote Control HD3000 Screens Navigating in HD3000 Setting up the Network Configuration Starting a Videoconference from the Manual Dialer...
  • Page 48 Chapter 3 Getting Started To shut down the HD3000 Press the Power button on the rear of the HD3000. Power button Emblaze VCON HD3000 User’s Guide...

  • Page 49: The Remote Control

    Chapter 3 Getting Started The Remote Control Use the remote control to work with the HD3000. Operate the remote control within six meters of the HD3000 unit. Use only alkaline batteries in the remote control device. ® Go up/down one Microsoft...

  • Page 50: Hd3000 Screens

    Chapter 3 Getting Started HD3000 Screens The HD3000 screens provide an efficient videoconferencing environment. The types of elements displayed by the system are: HD3000 Ready Indicates that HD3000 is operational and provides a Screen home screen. <Dial>, <Menu>, <Status> and <Help> are active.

  • Page 51: Navigating In Hd3000

    — To move along tabs or entries in dialog boxes, press the up and down arrows. — To enter a tab or an entry inside a dialog box, press the right arrow. — To exit a tab, press the left arrow. Tabs Entries Emblaze VCON HD3000 User’s Guide...

  • Page 52: Entering Data

    Some dialog boxes contain text boxes for entering data. To enter numbers in a text box Enter numbers by pressing the number pad’s keys on the remote control. If you make a mistake, press <Clear>. Emblaze VCON HD3000 User’s Guide...

  • Page 53: Setting Up The Network Configuration

    Press <OK> to close the keyboard. The characters you selected are entered in the dialog box. Setting up the Network Configuration To initiate and receive calls, the HD3000’s network LAN and H.323 configuration must be defined correctly. Press <Menu>. The main Menu appears. Select Network.

  • Page 54: Starting A Videoconference From The Manual Dialer

    Press <Dial>. The Phone Book screen appears. Press the blue MANUAL DIAL SoftKey. The Manual Dialer dialog box appears. Enter a User Number, IP address,or DNS name Press the right or left arrow button to select the maximum bandwidth Manual Dialing Emblaze VCON HD3000 User’s Guide...
  • Page 55 Navigate to the Bandwidth value and press the right or left arrow button until the maximum bandwidth required for this call appears. For HD3000, the maximum available bandwidth is 4 Mbps. For HD3000LT, the maximum available bandwidth is 1 Mbps.

  • Page 57: Videoconferencing Basics

    You can accept and reject incoming calls manually, or answer them automatically. Manually Answering Calls When there is an incoming call, HD3000 rings. A message, including the caller’s station name or address, asks if you want to answer the call.
  • Page 58 Press <Menu>. The main Menu opens. Select Options. Menu Select Options. If you want to accept/reject calls as they come in, select Manual Answer. Select Manual Answer. Press <OK> to apply changes and close the dialog box. Emblaze VCON HD3000 User’s Guide...

  • Page 59: Automatic Answer

    In Call icon appears. To set Auto Answer Press <Menu>. The main Menu opens. Select Options. Menu Select Options. If you want HD3000 to answer all calls, select Auto Answer. Emblaze VCON HD3000 User’s Guide...

  • Page 60: Other Call Answering Options

    Answer. Press <OK> to apply changes and close the dialog box. Other Call Answering Options In addition to basic manual and automatic answering, HD3000 provides additional options for answering incoming calls. Point to Point Point-to-point conferences are calls between two end points.
  • Page 61 Chapter 4 Videoconferencing Basics Multipoint Multipoint conferences include more than two end points. They are managed by the HD3000’s embedded MCU. In the Options menu, browse to the MCU tab to set the multipoint answer mode. The embedded MCU is not available in HD3000LT units.

  • Page 62: Adding New Phone Book Entries

    Enter a name for this entry (to open the on-screen keyboard, press the yellow KEYBOARD SoftKey - see “Entering Data” on page 40). The name must begin with a letter; it cannot begin with a number or symbol. Emblaze VCON HD3000 User’s Guide...
  • Page 63 Set appropriate dialing properties and options: Bandwidth Press the right or left arrow key to choose the maximum bandwidth for calls dialled to this contact. For HD3000, the maximum available bandwidth is 4 Mbps. For HD3000LT, the maximum available bandwidth is 1 Mbps.

  • Page 64: Automatically Adding The Remote Party To The Phone Book

    Automatically Adding the Remote Party to the Phone Book If the remote party in a conference is not listed in the Phone Book, the HD3000 provides an option to add its entry to the Phone Book after the call ends.

  • Page 65: Editing And Deleting Phone Book Entries

    Press <OK> to apply the changes and close the dialog box. To delete an entry Navigate to the Phone Book entry. Press the yellow DELETE SoftKey. A message appears to confirm the deletion. Press <OK> to delete the entry and close the dialog box. Emblaze VCON HD3000 User’s Guide...

  • Page 66: Starting Videoconferences

    Starting Videoconferences from the Speed Dial list Dialing Options The following table defines the network address types supported by HD3000. Enter one of these address types in the Manual Dial dialog box or in a New Entry dialog box of the Phone Book.

  • Page 67: Starting Videoconferences From The Phone Book

    Bandwidth The bandwidth listed below the phone book shows the maximum bandwidth setting for the selected entry. For HD3000, the maximum available bandwidth is 4 Mbps. For HD3000LT, the maximum available bandwidth is 1 Mbps. Press <Dial> or <OK>. HD3000 dials the number.

  • Page 68: Starting Videoconferences From The Speed Dial List

    Press the number of the Speed Dial entry that you want to dial. The selected entry is dialed. You don’t have to press <Dial>. -or- Navigate to the Dialed or Received tab to call a party that you engaged in a recent conference. Emblaze VCON HD3000 User’s Guide...
  • Page 69 Press <OK>. The entry is deleted from the Speed Dial list (the Phone Book entry is not affected). -or- Navigate to a Phone Book entry. Press the green EDIT SoftKey. The Edit Entry dialog box opens. Deselect Speed Dial. Emblaze VCON HD3000 User’s Guide...

  • Page 70: Calling Through Gateways

    Gateway H.320 End point HD3000 to Gateway to an ISDN Address Before attempting a Gateway call, ask the system administrator to give you the calling syntax. The syntax includes a service access number and, in some cases, a variation of punctuation signs.

  • Page 71: Verifying The Status Of A Call

    During an active videoconference you can check the status of the call to see the identification of the remote party, the bandwidth of the call, the current compression modes, etc. To check the status of the current call Press <Status>. The Status dialog box appears. Emblaze VCON HD3000 User’s Guide...
  • Page 72 Chapter 4 Videoconferencing Basics Press <OK> to close the dialog box. Emblaze VCON HD3000 User’s Guide...

  • Page 73: Ending Videoconferences

    To cancel the Hang up command and continue the videoconference, press <Cancel> in response to the confirmation message. To end a multipoint conference Press <Hang up>. A list of participants appears. Select All Participants and press <OK>. Select All Participants and press <OK>. Emblaze VCON HD3000 User’s Guide...

  • Page 75: Network Configuration

    “Connecting the LAN” on page 21 for connection details), set up the HD3000’s network configuration. Whenever the HD3000 is not in a call, you can edit the configuration in the Set Network dialog box. The communication and network configurations include: •...
  • Page 76 114 page 70 Press <OK> to apply the changes and close the dialog box. A message states that HD3000 will restart in a few seconds. After restarting, the changed properties are in effect. -or- Press the left arrow key to navigate to another tab.

  • Page 77: Lan Connection

    Chapter 5 Network Configuration LAN Connection In the LAN tab, enter the HD3000’s address and information about its connection to the LAN (Local Area Network). Automatically Select to enable HD3000 to receive its network Obtain IP configuration from the LAN’s DHCP server and enter it automatically in the LAN tab.

  • Page 78: H.323 Network Registration And Properties

    (MXM) or a gatekeeper, which provide important management functions and provision of communication services to large numbers of users within defined zones on a LAN or WAN. HD3000 supports registration with the MXM and with third-party H.323 Gatekeepers. If the HD3000 registers with an MXM, it receives the following services: Telephony exchange features, such as Call Transfer, Ad-hoc Conference, Call Forward and Call Pickup.
  • Page 79 Chapter 5 Network Configuration Presence in online directories (LDAP). HD3000 software version upgrade from the MXM Administrator. In the H.323 tab, choose to register the HD3000 in an Emblaze VCON MXM or in an H.323 Gatekeeper. None; To register with the MXM or a Gatekeeper and receive Gatekeeper;...
  • Page 80 MXM or Gatekeeper may assign gatekeeper. HD3000 this preferred number. Automatic Video Transmission Adjustment The H.323 tab also includes options that enable HD3000 to preserve optimum transmission quality automatically, according to current network conditions (for example, available bandwidth). Enable Lip...
  • Page 81 Select to enable videoconferences either the audio or the to precede at reduced bandwidth if video stream, so that both the network is congested arrive at the same time. Emblaze VCON HD3000 User’s Guide...

  • Page 82: Advanced Properties

    In the Advanced dialog box, administrators can view or modify the following: Setting Quality of Service (QoS) Priority Levels - control of the Quality of Service that will be used for transmitting packets from the HD3000. Setting a Public NAT Address for the HD3000 - entering the public IP address of the HD3000 (if your organization’s network is protected by NAT).
  • Page 83 For best results, it is recommended that RTCP packets receive the highest priority, to ensure that QoS features continue to operate during the entire call. Audio packets should receive a higher priority than video packets, as a meeting can continue without video, but not without audio. Emblaze VCON HD3000 User’s Guide...
  • Page 84 Forward Class 3 Low Drop 011100 Forward Class 3 Mid Drop 011110 Forward Class 3 High Drop 100010 Forward Class 4 Low Drop 100100 Forward Class 4 Mid Drop 100110 Forward Class 4 High Drop Emblaze VCON HD3000 User’s Guide...
  • Page 85 Chapter 5 Network Configuration Ethernet Speed In the Advanced tab, define the speed of the network to which the HD3000 is connected. The HD3000 supports 10 MB and 100 MB half-duplex and full-duplex networks. If the Ethernet (network) speed is defined to Auto-Negotiate, the HD3000 can determine the common set of networking options supported between it and the remote parties in a conference.
  • Page 86 Chapter 5 Network Configuration Setting a Public NAT Address for the HD3000 NAT (Network Address Translation) is a protocol in which a LAN uses one set of IP addresses for internal communication (within an organization’s private LAN) and a different, single address for communication with a public network, such as the Internet.

  • Page 87: Testing Network Configuration

    Chapter 5 Network Configuration Testing Network Configuration After you configure the Network properties and restart HD3000, you can check that the changes that you made were applied. To check network configuration Press <Status>. The Status dialog box appears. The Status dialog box informs you if your HD3000 is connected with the local LAN and if the HD3000 is registered with a Gatekeeper and/or an MXM.

  • Page 89: Video And Audio Adjustments

    Some of these adjustments should be made before entering into a videoconference; others are available only during a call. Adjusting the Video To customize the HD3000’s video transmission and display, you can control and adjust the following: Video Settings – adjust the brightness, color, contrast and hue.
  • Page 90 Press the up and down arrow keys to switch to other camera settings. To return to the default camera settings, press the red RESET SoftKey. Press <OK> to save the settings and close the dialog box. Emblaze VCON HD3000 User’s Guide...
  • Page 91 Chapter 6 Video and Audio Adjustments To increase the setting, press the right arrow key. To decrease the setting, press the left arrow key. To navigate among the settings, press the up and down arrows. Emblaze VCON HD3000 User’s Guide...

  • Page 92: Selecting The Current Camera

    Far End Camera Control (FECC). Using FECC, one party may select, position and control the other party’s camera. To enable the remote party to control your camera, see “Far End Camera Control” on page Emblaze VCON HD3000 User’s Guide...

  • Page 93: Controlling The Camera

    Local camera) and close the dialog box. Controlling the Camera You can position the HD3000’s main camera at any time, either prior to or during a call. You can pan, tilt, and zoom the camera every time you want to change the local display, or you can save preset positions.
  • Page 94 9 may represent a preset position. To restore the camera to a preset position Press the red SoftKey. Press the number (0-9) in the number pad corresponding with the position you want. The camera positions itself accordingly. Emblaze VCON HD3000 User’s Guide...
  • Page 95 FECC provides control over the pan/tilt/zoom positioning and the adjustment of brightness, color, contrast and hue. To enable the remote party to control your HD3000’s camera Press <Menu>. The Main Menu opens. Select Camera. Menu Select Camera.

  • Page 96: Display Modes

    “Adjusting the Volume” on page To mute the video Press <Mute Video>. An animated icon at the bottom of the screen indicates that the outgoing video is frozen. To unmute the video Press <Mute Video> again. Emblaze VCON HD3000 User’s Guide...

  • Page 97: Adjusting Quality Of Video Calls

    Chapter 6 Video and Audio Adjustments Adjusting Quality of Video Calls HD3000 can automatically adjust its video and audio for dynamic IP bandwidth. However, you may want to adjust the quality-control mechanisms yourself if you experience the following problems: Parts of the video are covered with blocks (low motion control).
  • Page 98 (Delay Audio). Press the right arrow key if motion comes before sound (Delay Video). The Lip Synch slider is only available if Lip Synchronization is enabled (see “Automatic Video Transmission Adjustment” on page 68). Emblaze VCON HD3000 User’s Guide...
  • Page 99 — For best results, start the sliders at one end and gradually adjust them. — To reset the default values, press the red RESET SoftKey. Press <OK> to apply the changes and close the sliders. Emblaze VCON HD3000 User’s Guide...

  • Page 100: Adjusting The Audio

    Chapter 6 Video and Audio Adjustments Adjusting the Audio HD3000 supports various and powerful audio features: Increasing, decreasing or muting the volume of incoming and outgoing audio Switching between different local microphones and other audio sources Setting VCR mixing options...

  • Page 101: Automatically Muting The Microphone During Incoming Calls

    Press <Menu>. The Main Menu opens. Select Options. Menu Select Options. In the Options dialog box, navigate to the Call tab, and select Auto + Mute Mic. Select to mute the microphone automatically whenever the HD3000 accepts an incoming call. Emblaze VCON HD3000 User’s Guide...

  • Page 102: Selecting A Microphone

    To use a tabletop microphone or other audio source connected to the HD3000’s MIC connector. Line Level To use a microphone or other audio source (such as VCR, mixer, etc.) connected to the HD3000’s VCR AUD connector. Emblaze VCON HD3000 User’s Guide...

  • Page 103: Setting Mixing Modes

    Setting Mixing Modes Mixing modes determine how the audio from a DVD or VCR connected to the HD3000 is mixed and sent to the remote party or recorded to a VCR cassette. To set up a mixing mode In the Set Audio dialog box, select the VCR Audio Mix mode.
  • Page 104 Chapter 6 Video and Audio Adjustments Press <OK> to apply the changes and close the dialog box, or go on to the next procedure to select audio options for special room environments. Select an audio mixing mode. Emblaze VCON HD3000 User’s Guide...

  • Page 105: Enabling Echo Cancellation

    To turn on AEC In the Set Audio dialog box, select Acoustic Echo Cancellation. Press <OK> to apply the changes and close the dialog box. Select to enable AEC. Emblaze VCON HD3000 User’s Guide...

  • Page 106: Setting The Microphone Gain Level

    Press the right or left arrow key to set the gain to Low, Medium, or High. Set the gain level for your system’s microphone. Press <OK> to apply the changes and close the dialog box. Emblaze VCON HD3000 User’s Guide...

  • Page 107: Multipoint Conferencing - Hd3000'S Embedded Mcu

    OINT ONFERENCING MBEDDED The embedded MCU is a feature of the HD3000. It is not included with the HD3000LT, nor is the HD3000LT upgradable to the HD3000. HD3000 includes an MCU (Multipoint Control Unit) embedded within itself. An MCU is a device which provides conferencing between more than two parties, or sites.
  • Page 108 Chapter 7 MultiPoint Conferencing - HD3000’s Embedded MCU A single site may also be a cascaded MCU, which refers to another HD3000 that has joined two other sites, in addition to the Chair (see “Cascaded Multipoint Conferences” on page 108).

  • Page 109: Displaying And Hiding The Mcu Screen

    Chapter 7 MultiPoint Conferencing - HD3000’s Embedded MCU Displaying and Hiding the MCU Screen Whether your HD3000 is the Chair or a Site in the multipoint conference, the MCU Chair or Site screen, respectively, appears over the video upon connection. This screen contains a list of conference participants and a menu of available remote control SoftKeys.

  • Page 110: Hd3000 As Chair

    The Chair can join/disconnect sites, grant/take back the floor, and force a specific view to all the sites. Enabling MCU Chair Control To control the Chair, turn this ability on in the HD3000’s configuration. To enable MCU chair control Press <Menu>. The main Menu opens. Select Options.

  • Page 111: Inviting Sites To A Multipoint Conference

    Chapter 7 MultiPoint Conferencing - HD3000’s Embedded MCU Inviting Sites to a Multipoint Conference Using the embedded MCU, you can join up to three additional sites by both dialing out or accepting incoming calls. The multipoint conference appear on the screens of all participants in Voice- activated Switching.

  • Page 112: Controlling The Floor

    Chapter 7 MultiPoint Conferencing - HD3000’s Embedded MCU Controlling the Floor As the Chair, you control who has the floor. The multipoint conference begins in Voice-activated Switching mode. At any time, you can take the floor, grant the floor to any site, or release the floor.
  • Page 113 Chapter 7 MultiPoint Conferencing - HD3000’s Embedded MCU Select to turn on automatic floor grant. Select Grant Floor Automatically. Press <OK> to save the settings and close the dialog box. To grant the floor Press the yellow FLOOR TO SITE SoftKey.

  • Page 114: Changing The Chair's View

    Chapter 7 MultiPoint Conferencing - HD3000’s Embedded MCU Releasing the Floor Releasing the floor switches the conference into Voice-Activated Switching mode. To release the floor Press the red RELEASE FLOOR SoftKey. Press the red SoftKey to return to Voice-activated Switching mode.
  • Page 115 Chapter 7 MultiPoint Conferencing - HD3000’s Embedded MCU Press the green SoftKey to view the video of the selected site. In a situation where the Chair is viewing a site that does not have the floor, the Chair can return to viewing the floor’s video.

  • Page 116: Disconnecting A Site

    Chapter 7 MultiPoint Conferencing - HD3000’s Embedded MCU Disconnecting a Site To disconnect a site from a multipoint conference Press <Hang up>. A list of sites appears. Select the name of the site to disconnect and press <OK>. Select the site to disconnect and press <OK>.

  • Page 117: Hd3000 As Site

    Chapter 7 MultiPoint Conferencing - HD3000’s Embedded MCU HD3000 as Site When it enters a multipoint conference, a site views the video of the Chair. A site can request and receive the floor from the Chair, and also choose to view video other than the floor.

  • Page 118: Requesting The Floor

    Chapter 7 MultiPoint Conferencing - HD3000’s Embedded MCU Requesting the Floor To display its video and speak to the other participants, request the floor. To request the floor Press the red REQUEST FLOOR SoftKey. Press the red SoftKey to request the floor from the Chair.

  • Page 119: Changing The Site's View

    A site can view the video of any other site or the Chair, no matter who has the floor. This selection does not affect the display at the sites, who see the possessor of the floor (unless another HD3000/2000 site also uses this function). In this situation, a SoftKey is available for viewing the floor again.

  • Page 120: Cascaded Multipoint Conferences

    MCU. HD3000 A (Chair) has opened a conference with Sites #1, #2 and #3. Site #3 is HD3000 B, which has joined two other sites - #4 and #5, as well as being connected to HD3000 A. Therefore, cascading HD3000 B’s MCU expanded the conference to five sites + a Chair.

  • Page 121: Multipoint Call Status

    However, each of the HD3000’s connections are described in separate pages of the dialog box. For example, if the HD3000 is in a conference with Thomas and David, the status of the HD3000-Thomas connection is on the first page (indicated 1 of 2) and the HD3000-David connection is on the second page (indicated 2 of 2).

  • Page 122: Answering A Multipoint Call

    Chapter 7 MultiPoint Conferencing - HD3000’s Embedded MCU Answering a Multipoint Call In the Options>Calls dialog box, define how the HD3000 handles incoming multipoint calls. Depending on the setting, the system can automatically answer or reject the calls, or prompt you to answer or reject them.

  • Page 123: Joining An External Mcu Videoconference

    Press <OK> to apply changes and close the dialog box. Joining an External MCU Videoconference The HD3000 supports multipoint conferences through external MCUs. The MCU joins the parties and switches the video, depending on the dominant speaker. You can join a multi-party videoconference through an MCU either by answering an incoming call from the MCU, or by calling the MCU session.

  • Page 125: Streaming Media

    To view streams, Emblaze VCON’s Broadcast Viewer or Apple’s QuickTime Player must be installed on the client computer. Using Emblaze VCON’s HD DualStream™, the HD3000 can send a video and data stream simultaneously. HD DualStream enables video transmission using the H.263 codec in CIF, and data transmission (as video images) using H.263 at 4CIF...

  • Page 126: Setting Streaming Properties

    In the Streaming tab, define the configuration for transmitting streaming media from the HD3000. To set the Streaming configuration Press <Menu>. The main Menu appears. Select Network. Menu Select Network. Navigate to the Streaming tab. Emblaze VCON HD3000 User’s Guide...
  • Page 127 IP Address The destination IP address for a multicast streaming broadcast. The HD3000 defines this address internally. This address must be a class D address in the range of 224.0.0.0 to 239.255.255.255. The sender transmits the streams to this address and viewers receive the stream from this address.

  • Page 128: Starting A Streaming Session

    To start a streaming session Press <Menu>. The main Menu appears. Select Network. Menu Select Network. Navigate to the Streaming tab. Press the red START STREAM SoftKey. To stop streaming, press the red STOP STREAM SoftKey. Emblaze VCON HD3000 User’s Guide...

  • Page 129: Data And Application Sharing

    To share data and applications, a personal computer must be connected to the same network as the HD3000. This chapter explains how to set up your HD3000 for data sharing, to open a data connection, and start the data stream.

  • Page 130: Opening A Data Connection

    Click the Download link to start downloading the HD Data Utility. After downloading the file, restart your computer. Opening a Data Connection To open a data connection and display the PC screen on the HD3000, run the HD Data Utility on the remote computer. To start a data connection Run Start>Programs>VCON>HD Utilities>Data Utility.

  • Page 131: Data Display On Participants' Monitors

    Data Sharing Between HD Systems During a conference with other HD systems (HD100, HD3000, HD4000, HD5000, or vPoint HD), or with systems supporting HD DualStream™, the HD3000 can send two streams (video and data) at the same time. If the remote party operates in Dual Monitor, the shared application appears on one monitor and your HD3000’s video appears on the second monitor.

  • Page 132: Data Sharing To A Non-Hd System

    Data Sharing During a Multipoint Conference To send data to the other participants in a multipoint conference managed by the HD3000’s embedded MCU, the HD3000 must also be the conference’s Chair (initiating, dialing and disconnecting participants). The conference participants receive only the data being broadcast through the HD3000.

  • Page 133: Streaming Data

    Streaming Data Data applications may also be shared by streaming the data to any person who connects to the HD3000. Anyone can see the data in one of the following viewers: Emblaze VCON’s Broadcast Viewer. HD3000’s Web Management’s Viewer. Connecting to the HD3000 through Internet Explorer, users see both the data and the video from the HD3000.
  • Page 134 The default configuration is recommended for most streaming conditions. Change them ONLY if your system’s or network’s specifications differ from the default values (see “Setting Streaming Properties” on page 114). Turn streaming off by pressing the red STOP STREAM SoftKey. Emblaze VCON HD3000 User’s Guide...

  • Page 135: Enabling H.239 Dual Streaming

    Chapter 9 Data and Application Sharing Enabling H.239 Dual Streaming The H.239 standard enables the HD3000 to convert PC application graphics into a separate media stream and transmit it parallel to the video stream. Video systems supporting H.239 display shared data and remote video in separate windows.

  • Page 137: Hd3000'S Web Management

    HD3000 contains an embedded web management program, which provides powerful operational and management capabilities from computers in remote locations. You can access the HD3000 Web Management from any PC through an Internet Explorer browser. To access the Web Management program, the following prerequisites must be met: HD3000 must be set to enable remote web management.
  • Page 138 Chapter 10 HD3000’s Web Management To secure the Web Management program against unauthorized access, enter a password using numbers and/or letters. To type letters, press the yellow KEYBOARD SoftKey to open the online keyboard. Enter the system’s Password using numbers and/or letters. To type letters, press the yellow softKey.

  • Page 139: Logging Into The Web Management Program

    10.2 Logging into the Web Management Program To log into the Web Management Program In your remote computer’s browser, enter the IP address of your HD3000. For example, http://x.y.z.a, where [x.y.z.a] is the IP address. Emblaze VCON HD3000 User’s Guide...

  • Page 141: Multipoint Conferencing With Interactive Multicast

    Multicast video meetings over a Local Area Network (LAN), in which the Chair and all Participants may be seen and heard during the duration of the meeting. The HD3000 can join an Interactive Multicast as a Participant - only Participant functions are available.

  • Page 142: Participating In An Interactive Multicast

    Returning the Floor When you finish speaking to the floor, return the Floor to the Chair. To return the Floor Press <Multipoint>. A message asks if you want to return the floor. Press <OK>. Emblaze VCON HD3000 User’s Guide...

  • Page 143: Telephony Exchange Functions

    The MXM assigns every registered user a new User Number (directory number), to ensure that every user has a unique number. To dial other registered users, you can enter the User Number and then press <Dial>. If your HD3000 is registered and managed by an MXM, call exchange functions are available: •...
  • Page 144 Press <OK> twice. A message states that HD3000 will restart in a few seconds. If the MXM is in Open mode, it automatically permits the HD3000 to register or log in. If the login attempt is unsuccessful, consult with the system administrator.

  • Page 145: Call Exchange Services

    If Call Forward is activated for the HD3000, the MXM forwards calls to another specific user if you are unable to answer. The Call Forward settings for the HD3000 may be done by both the administrator (in the MXM Administrator application) or you.
  • Page 146 *71* (or other code number), and then press busy <Dial>. Unconditional *72* (or other code number), and then press forward <Dial>. After dialing, a “Call Rejected” message appears. However, the request is accepted by the MXM if the directory number is valid. Emblaze VCON HD3000 User’s Guide...

  • Page 147: Call Transfer

    Using the Call Transfer feature, you can transfer an open videoconference from the HD3000 to another party. As a result, the videoconference will continue between your original remote party and the party to which you transferred the call. HD3000 will be disconnected from the call.

  • Page 148: Inviting Additional Parties To An Ad-Hoc Conference

    The Invite command lets you “invite and join” additional parties into an “ad-hoc multipoint videoconference.” During an open videoconference between two parties, HD3000 provides an Invite button for calling the additional parties. You can invite another party by selecting its entry from the Phone Book or by entering its address directly.

  • Page 149: Simplified Gateway Dialing

    Voice-Activated Switching. Simplified Gateway Dialing If HD3000 is logged into an MXM, simplified gateway dialing is available for starting a videoconference through a LAN connection to an ISDN destination. The default function code for starting a call through a gateway is 9. The system administrator may change this code, if necessary (see the Media Xchange Manager Administrator’s Guide).

  • Page 151: System Security

    13 S YSTEM ECURITY You can protect against unauthorized use of the HD3000 by defining restrictions on configuration changes and the initiation of videoconferences. The Security dialog box in the Options contains the options and properties for setting up a security configuration:...
  • Page 152 Chapter 13 System Security After setting Security properties, press <OK> to save the settings and close the dialog box. Emblaze VCON HD3000 User’s Guide...

  • Page 153: Setting A Security Password

    After a password is defined, any user must enter the password to gain access to the restricted functions. This password is also required for accessing remote configuration through the HD3000’s Web-based Manager (see Chapter “HD3000’s Web Management”). If you forget your password, contact your local Emblaze VCON distributor's technical support.

  • Page 154: Security Properties

    Chapter 13 System Security 13.2 Security Properties The Security dialog box contains the available security options for the HD3000. Protect System Select to prevent unauthorized changes to the system Configuration configuration. The system's configuration is then disabled to videoconferencing users.
  • Page 155 USA and its use is growing worldwide. Select this option to encrypt all of this HD3000's calls. If the remote side has not also enabled encryption, the call attempt will be unsuccessful.

  • Page 156: Locking The Hd3000

    Locking the HD3000 completely prevents unauthorized use, such as configuration changes and initiation and acceptance of videoconferences. When the HD3000 is locked, a password is mandatory for accessing all of these functions. After a password is defined, any user must enter the password to unlock the system and gain access to the restricted functions.

  • Page 157: Call Logging

    Enabling Call Log Recording The Call Log enables your company or organization to keep a record of conferences that your HD3000 both dials and receives. The HD3000 generates a Call Details Report (CDR) which is accessible from the HD Web Management program.

  • Page 158: Viewing The Call Log

    You may view the Call Log through the HD Web Management program. To view the Call Log On the left side of the screen, click Utilities and then Call Details Report. The CDR opens in another browser window. Emblaze VCON HD3000 User’s Guide...

  • Page 159: Troubleshooting

    This chapter provides simple solutions for common oversights and issues. If a situation occurs that is not covered by the supplied documentation, contact your local Emblaze VCON distributor, and request assistance from their Emblaze VCON-trained technical support department. Please describe the problem, device, and PC operating system (if applicable), and any other relevant details.
  • Page 160 Select LOAD DEFAULTS to restore Book. Use this if the Phone Book is not the factory-set defaults for the system usuable and then recreate it or load a previously backed-up Phone Book. Select REBOOT to restart the HD3000. Emblaze VCON HD3000 User’s Guide...

  • Page 161: Starting Hd3000

    You can restore the factory-set defaults for the system, by pressing the blue LOAD DEFAULTS SoftKey. A confirmation message appears. Click OK if you are sure you want to cancel all changes made to the HD3000 options and settings and restore the original defaults. HD3000 restarts.

  • Page 162: Video/Audio

    Select Enable Remote Upgrade. Menu Following the upgrade, a If the upgrade is unsuccessful, the HD3000 configuration dialog box enters Installer Mode. Verify that the displayed appears automatically. LAN configuration is correct and run the Upgrade program again.

  • Page 163: Unsuccessful Call

    Unsuccessful Call . Condition Solution A “Call rejected” Press <Status> and check if the HD3000 is message appears. registered to an MXM or Gatekeeper. If no, but you want MXM or Gatekeeper management, access the Network<H.323 dialog box and enter the MXM/Gatekeeper’s correct address.

  • Page 165: A Multi-Language Interface

    To change the interface’s language Press <Menu>. The main Menu opens. Select Options. Navigate to the Lang. tab. Menu Select the language you want and then click OK. The HD3000 application’s interface then appears in the language you chose. Navigate to the Lang. tab.

  • Page 167: B Software Upgrade

    The computer from which the upgrade will run (referred to throughout this document as the remote PC) fills the following requirements: — Windows XP, 2000, or NT (with Service Pack 5.0). — No other programs should run at the same time as the HD3000 upgrade program. Emblaze VCON HD3000 User’s Guide...

  • Page 168: Enable Remote Upgrade

    Enable Remote Upgrade To enable upgrading through the HD utility, you must enable remote upgrading in the HD3000’s Security dialog box. To enable remote software upgrading of the HD3000 Press <Menu>. The main Menu opens. Select Options. Menu Select Options.

  • Page 169: Downloading The Hd Upgrade Utility

    HD3000 software version. Installing the New Upgrade in the HD3000 Run the Upgrade Utility to install the new version in the HD3000. To install the upgrade in the HD3000 Run Start>Programs>VCON>HD Utilities>Upgrade Utility.
  • Page 170 CAUTION The entire procedure takes several minutes. Do not restart HD3000 until the upgrade process is complete! When the upgrade installation finishes, the HD3000 restarts. When the HD3000 is ready again, verify that the new version was installed correctly. Press <Menu>. The main Menu appears. Select Menu Versions.

  • Page 171: Upgrading From The Hd3000

    Connection” on page 65). Automatically Checking for Upgrade Automatic Checking for Upgrade enables the HD3000 to check the FTP site for a new software version whenever the system restarts. To set up automatic upgrading Press <Menu>. The main Menu appears. Select Versions.

  • Page 172: Manual Upgrade

    In the Upgrade dialog box, press the red CHECK NOW SoftKey. If a new version is available, a message appears, identifying the version and asking if you want to download it. To proceed with the upgrade, press <OK>. Emblaze VCON HD3000 User’s Guide...

  • Page 173: Confirming Successful Upgrade

    Press <Menu>. The main Menu appears. Select Versions. Menu Select Version. In the Info dialog box, verify that the Software Version matches the name of the downloaded upgrade file. If it does, HD3000 is ready for use! Verify that the Software Version matches the name of the Upgrade file.

  • Page 174: Installer Mode

    Appendix B Software Upgrade Installer Mode If for some reason the upgrade was not successfully completed, HD3000 enters Installer Mode after it restarts. Verify that you’ve entered the correct Network information before running the upgrade program again. Write down or copy the IP address of the HD3000. Press <OK>.

  • Page 175: Index

    Audio Input 90, 150 properties, access 27, 83 Auto Accept Multicast Floor Auto Answer selecting + Mute Microphone 48, 89 camera configuration multipoint call Cancel button point-to-point call cascaded MCU Auto Generate Phonebook Entries Emblaze VCON HD3000 User’s Guide...
  • Page 176 HD Data Utility data sharing display multipoint conference enabling PC requirements dual stream streaming 121 to 123 Default Gateway Audio Mix DELETE SoftKey connecting as video source Phone Book entry Speed Dial entry Emblaze VCON HD3000 User’s Guide...
  • Page 177 PC requirements floor request HD DualStream™ 96, 113 multicast HD Simulcast™ 4, 96 accepting automatically HD3000 requesting accessories returning components 6 to 7 FLOOR TO SITE SoftKey connecting. See connecting forwarding calls HD3000. features main unit Emblaze VCON HD3000 User’s Guide...
  • Page 178 IP Precedence values data sharing display display/hide screen enabling Chair Control joining external MCU conference ending conference 61, 104 inviting other parties 99, 136 joining external MCU conference keyboard Site 105 to 107 navigating on-screen 41, 50 Emblaze VCON HD3000 User’s Guide...
  • Page 179 Options properties, access 46, 98, 123 speakers video MXM (Media Xchange Manager®) package checklist 131 to 137 PacketAssist™ Architecture 3, 70 ad-hoc videoconference Participant 129 to 130 Call Forward Auto Accept Multicast Floor requesting Floor returning Floor Emblaze VCON HD3000 User’s Guide...
  • Page 180 MXM camera rejecting call items in HD3000 Auto Reject multipoint setting Bandwidth Auto Reject point-to-point gateway call 58, 137 manually Manual Dialer RELEASE FLOOR SoftKey Phone Book entry setting up HD3000 9 to 33 Emblaze VCON HD3000 User’s Guide...
  • Page 181 REQUEST FLOOR STOP STREAM SoftKey 116, 122 RESET streaming 4, 113 to 116 Camera configuration data display Video quality Enable Streaming RETURN FLOOR properties START STREAM 116, 121 starting STOP STREAM 116, 122 troubleshooting Emblaze VCON HD3000 User’s Guide...
  • Page 182 Chair in Interactive Multicast ending unicast streaming 4, 113 Interactive Multicast. See Interactive upgrading to new software version Multicast from HD3000 159 to 160 multipoint 95, 137 from remote PC 155 to 158 troubleshooting Emblaze VCON HD3000 User’s Guide...
  • Page 183 Manual Dialer 42 to 43 enabling 125, 142 Phone Book WINS server Speed Dial H.323 configuration troubleshooting LAN configuration VIEW FLOOR SoftKey 103, 107 VIEW SITE SoftKey 102, 107 Voice-Activated Switching 95, 137 XGA connector Emblaze VCON HD3000 User’s Guide...

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