Do Not Disturb Exceptions; Follow Me Here; Follow Me To; Forward On Busy - Avaya 9500 Series User Manual

22.10 Do Not Disturb Exceptions

· These are numbers for callers who can call you even when you are set to 'do not disturb.' This only applies for calls
to you. It does not apply for calls to a hunt group of which you are a member.
22.11 Follow Me
'Follow me to' is used to redirect your calls to another extension where you will be working.
The calls are presented with your user name so that they can be distinguished from calls for the extensions normal user.
This allows you to share another person's phone without logging them off their phone.
The calls are still subject to all your user settings as if they were ringing at your phone.
All calls are redirected.

22.12 Follow Me Here

'Follow me here' is the function used to enable 'follow me' at the extension to which you want your calls redirected.

22.13 Follow Me To

'Follow me to' is the function used to enable 'follow me' from your own phone.

22.14 Forward on Busy

'Forward on busy' redirects your calls when your phone is not able to present you with any more alerting calls.
· By default, this function is only applied to incoming external calls made to you. However, if required, internal calls
can also be selected.
· When enabled, all calls matching the settings are forwarded to the number set as the 'forward on busy'/'no answer'
destination. That number can be internal or external.
· 'Busy' is defined has having no available call appearance buttons on which further calls can be presented.
· Hunt group calls are not presented when you are busy and so are not forwarded by this setting.
· The 'forward on busy' and 'forward on no answer' options use the same forwarding destination number. If no
number is set, they use the same destination as set for 'forward unconditional.'
· If you have voicemail enabled
are still unanswered after having rung for your 'no answer' time (default 15 seconds). This is not always possible
for calls that have been forwarded to an external number.

22.15 Forward on No Answer

Forward on no answer redirects calls that have alerted your phone but have not been answered.
· By default this function is only applied to incoming external calls to you. However, if required, internal calls can also
be selected.
· When enabled, all calls matching the settings are forwarded to the number set as the 'forward on busy'/'no answer'
destination. That number can be internal or external.
· No answer is defined as having been presented to your phone for your 'no answer' time (default 15 seconds).
· Hunt group calls are not forwarded.
· The 'forward on busy' and 'forward on no answer' options use the same forwarding destination number. If no
number is set, they use the same destination as set for 'forward unconditional.'
· If you have voicemail enabled
are still unanswered after having rung for your 'no answer' time (default 15 seconds). This is not always possible
for calls that have been forwarded to an external number.

22.16 Forward Unconditional

Forward unconditional can be used to immediately redirect your calls.
· By default this function is only applied to incoming external calls made to you. However, if required, internal calls
and or hunt group calls can also be selected.
· When enabled, all calls matching the settings are forwarded to the number set as the 'forward unconditional'
destination. That number can be internal or external.
· You can still use the phone to make outgoing calls. When you go off-hook you will hear broken dial tone.
· The 'forward on busy' and 'forward on no answer' options use the same forwarding destination number. If no
number is set, they use the same destination as set for 'forward unconditional.'
· If you have voicemail enabled
are still unanswered after having rung for your 'no answer' time (default 15 seconds). This is not always possible
for calls that have been forwarded to an external number.
9500 Series User Guide
IP Office
, the telephone system will attempt to redirect forwarded calls to voicemail if they
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, the telephone system will attempt to redirect forwarded calls to voicemail if they
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, the telephone system will attempt to redirect forwarded calls to voicemail if they
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Glossary: Do Not Disturb Exceptions
Issue 05d (05 April 2012)
Page 141