Transferring To Voicemail; Transferring A Held Call - Avaya 9500 Series User Manual

6. Transferring Calls
You are able to transfer calls even if all your current call appearance buttons are in use.
1. Press Transfer. The current call is automatically put on hold.
2. Dial the number for the transfer. Alternatively, press Dir to
Redial option, if applicable.
· To complete the transfer, press Complete. You can do this while the call is still ringing.
· Transferring a call while it is still ringing is called an unsupervised transfer.
· Transferring a call after ringing finishes is called a supervised transfer.
· If the transfer destination does not answer or, after answering the call, does not want to accept the call, press
the Cancel soft key.
3. Press Complete to complete the transfer. If the transfer destination does not answer or does not want to accept
the call, press the Cancel soft key.

6.1 Transferring to Voicemail

When set to visual voice mode, the
user or group.
1. With the call connected, press the
2. Dial the extension number of the user or group to which you want to transfer the call.
3. When the number matches a user or group, their name is displayed.
· To transfer the call to the user or group's mailbox, press Select. The caller will hear a few seconds of ringing
and then the mailbox greeting.
· To exit the transfer menu, press Cancel.

6.2 Transferring a Held Call

9500 Series User Guide
IP Office
key can be used to transfer your current call to the voicemail mailbox of another
key. You are still connected to the call and can continue talking.
select a destination from the directory or use the
52
Page 36
Issue 05d (05 April 2012)