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Avaya 9500 Series Application Notes

Plantronics encorepro 530/540 headsets and plantronics hic adapter cable with avaya 9400/9500 series digital deskphones
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Avaya Solution & Interoperability Test Lab
Application Notes for Plantronics EncorePro 530/540
Headsets and Plantronics HIC Adapter Cable with Avaya
9400/9500 Series Digital Deskphones - Issue 1.0
These Application Notes describe the configuration steps required to integrate the Plantronics
EncorePro 530/540 Headsets and Plantronics HIC Adapter Cable with Avaya 9400/9500
Series Digital Deskphones. The EncorePro 530/540 headsets provide two-way audio with a
flexible mic. This solution does not provide call control features directly from the headset,
such as answering or terminating a call from the headset. Volume control and mute are
provided directly from the Avaya digital deskphone.
Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.
JAO; Reviewed:
SPOC 1/15/2015
Abstract
Solution & Interoperability Test Lab Application Notes
©2014 Avaya Inc. All Rights Reserved.
1 of 10
PlantEnc-9400

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  • Page 1 Abstract These Application Notes describe the configuration steps required to integrate the Plantronics EncorePro 530/540 Headsets and Plantronics HIC Adapter Cable with Avaya 9400/9500 Series Digital Deskphones. The EncorePro 530/540 headsets provide two-way audio with a flexible mic. This solution does not provide call control features directly from the headset, such as answering or terminating a call from the headset.
  • Page 2 DevConnect Compliance Testing is not intended to substitute full product performance or feature testing performed by DevConnect members, nor is it to be construed as an endorsement by Avaya of the suitability or completeness of a DevConnect member’s solution.

  • Page 3: Test Results

     Toggling between handset, speakerphone, and headset.  Using the volume control buttons on the Avaya deskphone.  Using the mute control button on the Avaya deskphone to mute and un-mute the audio.  Using the headset with 9404 and 9508 digital deskphones.

  • Page 4: Reference Configuration

    Manager with an Avaya G450 Media Gateway, which supports the 9400 series digital telephones, and an Avaya IP Office, which supports the 9500 series digital telephones. The G450 Media Gateway provides connectivity to the PSTN via an ISDN-PRI trunk (not shown).

  • Page 5: Equipment And Software Validated

    The following equipment and software were used for the sample configuration provided: Equipment/Software Release/Version Avaya Aura® Communication Manager 6.3 SP 8 running on an Avaya S8300 Server with a (R016x.03.0.124.0 w/Patch 21588) G450 Media Gateway Avaya IP Office 500 V2 9.0.4.0 build 965 Avaya Aura®...
  • Page 6 5. Configure Avaya Aura® Communication Manager This section covers the station configuration for the Avaya 9404 Digital Deskphone. The configuration is performed via the System Access Terminal (SAT) on Communication Manager. 5.1. Configure a Station for Avaya 1400 Series Digital Deskphone Use the add station command to create a station for the 9404 digital deskphone.

  • Page 7: Extension Configuration

    Avaya IP Office Manager application. From a PC running the Avaya IP Office Manager application, select Start  Programs  IP Office  Manager to launch the Manager application. Select the proper IP Office system and log in with the appropriate credentials.

  • Page 8: User Configuration

    From the configuration tree in the left pane, select the appropriate User for the digital station to view the configuration, which is shown below. In this example, extension 60010 was used. JAO; Reviewed: Solution & Interoperability Test Lab Application Notes 8 of 10 SPOC 1/15/2015 ©2014 Avaya Inc. All Rights Reserved. PlantEnc-9400...

  • Page 9: Verification Steps

    7. Connect Plantronics EncorePro 530/540 Headsets Connect the EncorePro 530/540 headsets to the Plantronics HIC Adapter Cable, and then connect the HIC cable directly to the headset port of the Avaya 9400/9500 Series Digital Deskphone. 8. Verification Steps Verify that the Plantronics EncorePro 530/540 Headsets and Plantronics HIC Adapter Cable have been connected to the Avaya 9400/9500 Series Digital Deskphones.
  • Page 10 2014 Avaya Inc. All Rights Reserved. © Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® and ™ are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. The information provided in these Application Notes is subject to change without notice.

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