Avaya 9500 Series User Manual
Avaya 9500 Series User Manual

Avaya 9500 Series User Manual

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NCTC Avaya IP Office 9500/9600 User Guide
Avaya 9500 & 9600 Series Deskphone
User Guide
Doc Rev1
P a g e
| 1

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Summary of Contents for Avaya 9500 Series

  • Page 1 NCTC Avaya IP Office 9500/9600 User Guide Avaya 9500 & 9600 Series Deskphone User Guide Doc Rev1 P a g e...
  • Page 2: Table Of Contents

    Forward Busy/No Answer ........................8 Mobile Twinning ........................... 8 Directory Contacts ............................8 Add a Directory Contact from Call History ....................9 Voicemail ............................... 9 Voicemail Setup ............................9 Checking Voicemail from Your Avaya Phone .................... 9 Doc Rev1 P a g e...
  • Page 3: Description

    Voicemail Menu ............................11 Description The Avaya 9500 & 9600 desk phone supports 24 programmable call appearance/feature buttons (3 pages of 8). The labels for these are displayed in the main display and can be controlled by adjacent buttons. To scroll through the 3 pages of buttons, use the left/right Navigation keys.
  • Page 4: Making Calls

    Contact Key – used to access the directory, displaying system directory entries as well as personal directory entries if created Avaya Key – used to access phone settings such as call settings, screen & sound options, etc History Key – used to access call history, can be filtered by call type (all, missed, incoming, outgoing) Headset Key –...
  • Page 5: Redialing A Previously Dialed Number

    NCTC Avaya IP Office 9500/9600 User Guide 4. To view more details of the highlighted name, press the Details softkey. To return to the list, press the List softkey. 5. When to desired entry is highlighted, press the Call softkey to place the call Redialing a Previously Dialed Number 1.
  • Page 6: Call Handling

    NCTC Avaya IP Office 9500/9600 User Guide Call Handling Adjusting the Call Volume You can adjust the volume of the incoming audio while you are on a call 1. With a call connected, press the Volume rocker + or – key to adjust the volume accordingly Note –...
  • Page 7: Transferring Calls

    NCTC Avaya IP Office 9500/9600 User Guide  To return to the call display, press the Back softkey Transferring Calls To transfer a call, your phone must have an available call appearance key. If all of your call appearance keys are in use, end or park one of your existing calls.
  • Page 8: Call Forwarding

    NCTC Avaya IP Office 9500/9600 User Guide outgoing calls. While in DND, when you go off hook, a broken dialtone will be heard to remind you that you are in DND. To activate/deactivate DND: 1. Press a programmed DND feature key or select the Features softkey then use the up/down Navigation keys to highlight Call Settings then press Select 2.
  • Page 9: Add A Directory Contact From Call History

    When new messages exist, your message light will flash. You will be able to use Visual Voice from your Avaya phone to view and manage your messages as well as administer mailbox settings. 1. Press your Message key to access Visual Voice 2.
  • Page 10 NCTC Avaya IP Office 9500/9600 User Guide b. Message – allows you to record a message to be delivered to another Avaya user. Select it to record a message and deliver to specific mailboxes c. Greeting – allows you to record a personal greeting to be played to callers. Select it to make a personal greeting d.
  • Page 11 NCTC Avaya IP Office 9500/9600 User Guide Voicemail Menu Figure 2 Intuity Mode Menu Doc Rev1 P a g e | 11...
  • Page 12 NCTC Avaya IP Office 9500/9600 User Guide Programming Call Appearance/Feature Keys To program a Call Appearance/Feature Key: 1. Press the Features softkey 2. Scroll to Phone User and press the Select softkey 3. Scroll to Self Administer and press the Select softkey 4.

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9600 series

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