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Avaya 9500 Series Manual

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Using 9500 Series Phones on Avaya IP
Office
Release 11.1 FP2
Issue 7
January 2023

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Summary of Contents for Avaya 9500 Series

  • Page 1 Using 9500 Series Phones on Avaya IP Office Release 11.1 FP2 Issue 7 January 2023...
  • Page 2 Documentation, or as authorized by Avaya in writing. A “Unit” means ARE APPLICABLE TO ANYONE WHO ACCESSES OR USES THE the unit on which Avaya, at its sole discretion, bases the pricing of HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED...
  • Page 3 ADDITIONAL INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) written consent of Avaya can be a criminal, as well as a civil offense CODECS MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE HTTP:// under the applicable law.
  • Page 4 Avaya product is used. Preventing Toll Fraud “Toll Fraud” is the unauthorized use of your telecommunications...

  • Page 5: Table Of Contents

    ........................ 33 Ending Calls Chapter 6: Answering Calls.....................  34 ...................... 34 Answering a New Call .................... 35 Answering Another Call ..................... 36 Diverting a Call to Voicemail January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 6 Call Redirection Options Chapter 12: Forwarding Calls.................. 62 ................ 63 Forward Unconditional (Status Menu) ................ 64 Forward Unconditional (Features Menu) .............. 64 Forward on Busy/No Answer (Features Menu) January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 7 .....................  94 Deleting the Whole Call Log ................ 94 Adding a Call Log Call to Your Contacts Part 5: Voicemail ........................  96 Chapter 18: Voicemail....................... 97 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 8 Login Short Codes Chapter 23: Groups...................... 121 ...................... 121 Group Membership ........... 122 Switching Your Group Membership On/Off (Status Menu) ........ 122 Switching Your Group Membership On/Off (Features Menu) January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 9 Call Forward All Button ......................  143 Call Park Button .................. 143 Call Park to Other Button .................... 143 Call Pickup Button ....................  144 Call Pickup Any Button January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 10 Switch Mobile Twinning Off .........................  164 Parked Calls ...................... 165 System Alarms Chapter 31: Menus...................... 166 .........................  166 Status Menu ...................... 166 Features Menu ......................... 167 A Menu ..................... 167 Menu Access Control January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 11 Entering Characters for Other Functions Part 9: Further Help ...................... 171 Chapter 33: Additional Help and Documentation............ 172 ........................ 172 Getting Help ........................ 172 Getting Help .................... 173 Additional Documentation January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 12: Part 1: Your Phone

    Part 1: Your Phone January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 13: Chapter 1: Phone Overview

    Chapter 1: Phone Overview This guide covers using 9500 Series telephones on an Avaya IP Office telephone system. The 9504 and 9508 phones are supported on IP Office systems only. They are physically and functionally the same as their 9400 Series equivalents but are not supported on other Avaya telephone systems.

  • Page 14: The Phone Stand

    • When used in the upright position, a plastic peg in the earpiece rest area for the handset can be reversed to more securely anchor the handset when not in use. Related links Phone Overview on page 13 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 15: Chapter 2: Phone Keys And Display

    > symbol. • When changing settings, the left and right cursor keys can sometimes be used to scroll through possible settings. Table continues… January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 16: Call Soft Keys

    Note that the soft keys only relate to the call represented by the currently highlighted call. That does not necessarily have to be the connected call. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 17 Put your current call on hold and present dial tone for you to dial the number to which you want to transfer the call. ToVM Send an alerting call to your voicemail. Related links Phone Keys and Display on page 15 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 18: Programmable Feature Buttons

    • Buttons programmed with a feature that is not supported by the phone, display as Invalid. For more details, see Programmable Feature Buttons on page 140. Related links Phone Keys and Display on page 15 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 19: Chapter 3: Status Display

    The top lines of the display can include the following status letters. These letter may appear as a group of letters, for example OG or NG. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 20 Cannot Retrieve Settings – This indicates that the phone was not able to retrieve all your user settings. If this happens, it may limit some telephone functions. Contact your system administrator. Related links Status Display on page 19 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 21: Chapter 4: Appearance Buttons

    Related links Call Appearance Buttons on page 22 Bridged Appearance Buttons on page 22 Call Coverage Buttons on page 23 Line Appearance Buttons on page 23 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 22: Call Appearance Buttons

    A bridged appearance button shows the state of one of another user's call appearance buttons. It can be used to answer or join calls on that other user's call appearance button. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 23: Call Coverage Buttons

    Line Appearance button and not on any other buttons. These calls will also not follow any forwarding. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 24 Appearance Buttons Related links Appearance Buttons on page 21 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 25: Part 2: Making And Answering Calls

    Part 2: Making and Answering Calls January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 26: Chapter 5: Making Calls

    • If the call is to an internal user, and they do not answer, you can set a callback by pressing CallBack and then ending the call by pressing Drop. When a callback is set, the next time a January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 27: Making Additional Calls

    Use the left and right cursor keys to select the type of directory entries shown. • All - All directory entries. • Personal - Your own personal directory entries. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 28: Calling From The Call Log

    2. Press Call to call the number displayed in the call record. This option is not available if the caller withheld their number. Related links Making Calls on page 26 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 29: Redialling A Previous Number

    2. The number for the most recent outgoing call in your personal call log is redialed. 3. Continue in the same way as for a normal dialed call. Related links Redialling a Previous Number on page 29 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 30: Making A

    When enabled, calling those users displays Do Not Disturb or On Another Call on your phone if the call is not diverted to voicemail. Related links Making Calls on page 26 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 31: Bloc Dialing

    You can enable or disable your en-bloc dialing setting through the phone's Features menu. Procedure 1. Press the Features soft key if shown. • To do this during a call, press the PHONE key and then press Features. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 32: Withholding Your Number

    1. With the call connected, use the + plus and – minus keys to adjust the volume. 2. The display returns to normal after a few seconds. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 33: Muting A Call

    • To end the call connected on the phone's speaker, press the SPEAKER key. • To end the call connected on the phone's headset, press the HEADSET key. Related links Making Calls on page 26 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 34: Chapter 6: Answering Calls

    • To answer the call using the handset, lift the handset. • To answer the call handsfree, press the SPEAKER key. • To answer the call on a headset, press the HEADSET key. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 35: Answering Another Call

    Related links Answering Calls on page 34 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 36: Diverting A Call To Voicemail

    - Else, the call continues to ring (drop has no effect). • If the call is returning from being held or parked for too long, you cannot drop it. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 37: Page Calls

    • The soft keys at the bottom of the display automatically change to reflect actions that can be performed on the call, if any, associated with the currently highlighted button. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 38: Using Call Pickup

    To use a short code, you may have to put your currently call on hold. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 39 Pickup a call ringing the members of a group (N). This does Call not necessarily have to be a group call. Related links Answering Calls on page 34 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 40: Chapter 7: Redialling

    3. Continue in the same way as for a normal dialed call. Related links Redialling a Previous Number on page 29 Redialling on page 40 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 41: Redialling A Previous Number

    • Last Dialled – In this mode, pressing Redial immediately repeats your most recent outgoing call. 5. To change the mode, press Change. 6. When the desired mode is displayed, press Save. Related links Redialling on page 40 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 42: Chapter 8: Transferring Calls

    Related links Transferring a Call to Voicemail on page 43 Transferring a Held Call on page 43 Transferring a Call to Your Mobile on page 44 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 43: Transferring A Call To Voicemail

    • Press Transfer, enter the destination manually using the numerical keypad and press Complete. • Alternatively, press Dir to select a destination from the directory or use the Redial option, if applicable. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 44: Transferring A Call To Your Mobile

    • To do this during a call, press the PHONE key and then press Features. 2. Use the cursor keys to select Transfer to Mobile. Related links Transferring Calls on page 42 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 45: Chapter 9: Holding Calls

    You are also still listed as a member of the conference call in the conference details. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 46: Holding A Call

    The current call is automatically put on hold and the previously held call is connected. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 47: Transferring A Held Call

    Held calls that are not pending transfer are not affected. Moreover, it is not possible to have more than one call 'on hold pending transfer'. Related links Transferring Calls on page 42 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 48 Holding Calls Holding Calls on page 45 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 49: Chapter 10: Parking Calls

    To use a short code, you may have to put your currently call on hold. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 50: Parking Calls (Features Menu)

    If there are any calls parked against your phone, you can view and unpark them via the Status menu. • Your system administrator can configure whether you can access this menu. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 51: Park & Page

    3. There are several methods by which you can select the user or hunt group that you want to page: • Select one of the pre-configured hunt groups and press Page. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 52 • Dial the extension number of the user or hunt group that you want to page and then press Page. Related links Parking Calls on page 49 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 53: Chapter 11: Conferencing

    • If they do not want to join the call or do not answer, press Drop. Then press the appearance key of the previously held call to reconnect to that call. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 54: Turning A Normal Call Into A Conference

    • If they do not want to join the call or do not answer, press Drop. Then press the appearance key of the previously held call to reconnect to that call. Related links Conferencing on page 53 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 55: Adding Another Party Without Using Hold

    • To add another party to the conference without putting the conference on hold, press Add. • To return to the call display, press the Back soft key. Related links Conferencing on page 53 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 56: Dropping/Muting Parties

    • If you are the only internal user in the conference, depending on your telephone system's configuration, dropping yourself might end the conference. Consult your system administrator for details. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 57: Context Sensitive Conferencing

    Call held Conferences the connected ✓ – ✓ pending call and the held pending transfer transfer call. Any other held calls are unaffected. Table continues… January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 58: Conference Short Codes

    That is indicated by N in the short codes shown below. • For a list of other common dialing short codes, see Short Codes on page 149. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 59 Start a conference between yourself and any calls that you have on hold. Join a Conference *55*N# Join a conference where N is the conference ID. Related links Conferencing on page 53 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 60: Part 3: Redirecting Your Calls

    - Mobile Twinning – Ring on your extension and an external number. - Fallback Twinning – Ring on an external number when the system cannot detect a connection to your normal phone. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 61 ✓ ✓[1] ✓ ✓ ✓ Mobile – – ✓ ✓ ✓[1] ✓ Fallback – – ✓ ✓ ✓[1] ✓ 1. Configured by your system administrator. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 62: Chapter 12: Forwarding Calls

    • If you also have voicemail enabled , if the forwarded call is still unanswered, the system redirects the call to voicemail. Note, this is not always possible for calls that have been forwarded to an external number. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 63: Forward Unconditional (Status Menu)

    • To switch off forward unconditional, press the Off soft key. • To change the forwarding settings, press the Details soft key. 3. Press Save. Related links Forwarding Calls on page 62 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 64: Forward Unconditional (Features Menu)

    • To do this during a call, press the PHONE key and then press Features. 2. Use the cursor keys to select Forward. 3. Use the cursor keys to select Forward Busy/No Answer. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 65: Forward On No Answer (Status Menu)

    • To change the destination, highlight Destination and press Edit. Enter the number and press Select. • Press Save to save any changes. Related links Forwarding Calls on page 62 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 66: Forward On Busy (Status Menu)

    That is indicated by N in the short codes shown below. • For a list of other common dialing short codes, see Short Codes on page 149. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 67 Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb'). Related links Forwarding Calls on page 62 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 68: Chapter 13: Do Not Disturb

    3. Use the cursor keys to select Do Not Disturb. 4. Change the setting as required. 5. Press Save. Related links Do Not Disturb on page 68 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 69: Dnd Off (Status Menu)

    • To remove an existing number, highlight it and press Remove. 4. Press Done when completed. Related links Do Not Disturb on page 68 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 70: Do Not Disturb Short Codes

    Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb'). Related links Do Not Disturb on page 68 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 71: Chapter 14: Follow Me

    4. Dial the number of another user. When it matches a user, their name is displayed. Alternatively, use the Dir soft key to select a user from the directory. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 72: Follow Me (Status Menu)

    3. Use the cursor keys to select Follow Me Here. 4. Use the menu to add or remove users: • Use the up and down cursor keys to scroll through the names. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 73: Follow Me Here (Status Menu)

    That is indicated by N in the short codes shown below. • For a list of other common dialing short codes, see Short Codes on page 149. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 74 Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb'). Related links Follow Me on page 71 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 75: Chapter 15: Twinning

    76 Transferring a Call to Your Mobile on page 77 Reclaiming a Twinned Call on page 77 Switching Mobile Twinning Off on page 77 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 76: Switching Mobile Twinning On

    • Use the Bksp to remove the last digit of the existing number. • Use Clear to remove the whole number. • Dial the number you want to use for twinning and press Select. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 77: Transferring A Call To Your Mobile

    Switching Mobile Twinning Off If you have been configured as a mobile twinning user, you can use the status menu to switch mobile twinning mode off. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 78 • To clear the setting, press the Off soft key. • To access the twinning menu instead, press Details. Related links Twinning on page 75 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 79: Part 4: Contacts And Call Log

    Part 4: Contacts and Call Log January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 80: Chapter 16: Contacts

    • Some external contacts are entered into the telephone system configuration by the system administrator. • Other external contacts are those imported by the telephone system from other directory sources. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 81: How The Directory Search Works

    4. At any time, you can scroll the list of matches and select one of the matches or press another dialpad key to improve the matching further. For example, to search for "Henry Jones", you can dial HENRY by pressing 43679. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 82 Sales Help John Smith Tony George Simon Henricks Sales Support Sales Help Alternatively to search for "Henry Jones", you could dial JONES by pressing 56637. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 83 However, the change applies to all phones on the system. Related links Contacts on page 80 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 84: Managing External Contacts

    2. When the required entry is highlighted, press Details to display the name, number and type of contact. 3. Use the up and down cursor keys to scroll through the contacts. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 85: Making A Call From The Directory

    "Jason") and with KAR (for example "Karl") plus any other letter combinations from those 3 key presses. See How the Directory Search Works on page 81. • To remove all the characters entered so far, press Clear. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 86: Using The Directory For Other Functions

    • If you have been configured as a system phone user by the system administrator, then you can also add, edit and delete some external directory contacts. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 87 5. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. Related links Contacts on page 80 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 88: Editing A Contact

    • If you have been configured as a system phone user by the system administrator, then you can also add, edit and delete some external directory contacts. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 89 2. Locate the required entry and press Details. 3. Press More and then Delete. 4. Press Delete again to confirm the action. Related links Contacts on page 80 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 90: Chapter 17: Using The Call Log

    Related links Using the Call Log on page 90 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 91: Missed Group Calls

    • +Contact – Add the currently highlighted call log record to your personal contacts. 3. To exit the call log, press PHONE button. Related links Using the Call Log on page 90 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 92: Making A Call From Your Call Log

    • Number - The number of the caller if available. • Time and Date - The time of the call. • Call Type Icon - The type of call record. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 93: Deleting A Call From Your Call Log

    Use the up/down cursor keys to scroll through the records. 2. When the required record is highlight, press More and then press Delete. Related links Using the Call Log on page 90 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 94: Deleting The Whole Call Log

    5. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 95 Adding a Call Log Call to Your Contacts Related links Using the Call Log on page 90 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 96: Part 5: Voicemail

    Part 5: Voicemail January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 97: Chapter 18: Voicemail

    The system administrator can also configure it so that you receive new message waiting indications for hunt groups or other users. Related links Voicemail on page 97 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 98: Accessing The Visual Voice Menus

    7. Use the soft keys to control the playback actions for the currently highlighted message: • To select the next message or previous message, use the up and down cursor keys. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 99: Leaving A Message

    Send. • Play – Listen to the recording. • Cancel – Abandon the message. Related links Voicemail on page 97 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 100: Using Voicemail Email

    Done. 2. The Visual Voice menu is displayed. 3. Use the up and down cursor keys to select Greeting and press Select. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 101: Record Your Name

    • Delete - Delete your current name. • Cancel - Cancel any new recording and return to the main visual voice menu. Related links Voicemail on page 97 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 102: Changing Your Voicemail Code

    3. Use the up and down cursor keys to highlight Voicemail. 4. Press the Change to switch between On or Off. 5. Press Save to save the change. Related links Voicemail on page 97 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 103: Transferring A Call To Voicemail

    These are useful as they can be dialed from any phone on the system. For example, this allows you to login at a basic analog extension and still control a number of features. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 104: Other Mailbox Guides

    Using IP Office Embedded Voicemail Intuity Mode • Using a Voicemail Pro Intuity Mode Mailbox • Using a Voicemail Pro IP Office Mode Mailbox Related links Voicemail on page 97 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 105: Part 6: Other Features

    Part 6: Other Features January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 106: Chapter 19: Account Codes

    3. Press the Done soft key. 4. If the account code was not a valid account code, the Reenter Account menu is displayed. Related links Account Codes on page 106 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 107: Manual Account Code Entry

    6. Press the Done soft key. 7. If the account code was not a valid account code, the Failed menu is displayed. Related links Account Codes on page 106 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 108: Chapter 20: Headset Operation

    • To mute the call while on the headset: Press the MUTE button. The button remains lit whilst the call is muted. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 109: Headset Caller Volume

    By default, when you make a call or answer a call without lifting the handset, the audio is played through the phone's speaker while you speak via the phone's microphone. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 110 5. Use the left and right cursor keys to switch between Headset or Speaker. 6. When completed, press Save or Done. 7. Press Back/Exit to exit the menus. Related links Headset Operation on page 108 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 111: Chapter 21: Handsfree Speaker Operation

    • To switch to handsfree from the handset: Press the SPEAKER button. The button remains lit whilst you have a call connected handsfree. Replace the handset. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 112: Speaker Volume

    5. Use the left and right cursor keys to switch between Headset or Speaker. 6. When completed, press Save or Done. 7. Press Back/Exit to exit the menus. Related links Handsfree Speaker Operation on page 111 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 113: Automatic Gain Control

    6. To change the current setting, press Toggle. 7. When completed, press Save or Done. 8. Press Back/Exit to exit the menus. Related links Handsfree Speaker Operation on page 111 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 114: Chapter 22: Logging In/Out

    Related links Logging In on page 115 Logging Out on page 116 Changing Your Security PIN on page 117 Locking Your Phone on page 118 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 115: Logging In

    Enter your extension number and press Next . b. Enter your security PIN (login code). c. Press Done. Related links Logging In on page 115 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 116: Logging In On A "Not Logged In" Phone

    • This menu is only available if you already have a security PIN/login code set. • Your system administrator can configure whether you can access this menu. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 117: Changing Your Security Pin

    Contact your system administrator for details of your system’s settings if necessary. 6. Press Save. Related links Logging In/Out on page 114 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 118: Locking Your Phone

    2. If you have a login code, enter that code to unlock the phone. If you do not know your login code, contact your system administrator. 3. Press the Done soft key. Related links Logging In/Out on page 114 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 119: Auto Lock

    These are useful as they can be dialed from any phone on the system. For example, this allows you to login at a basic analog extension and still control a number of features. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 120 Log in to a phone using your extension number (N) and login code (P). Log Out Log yourself out from the phone where you are currently logged in. Related links Logging In/Out on page 114 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 121: Chapter 23: Groups

    Related links Groups on page 121 Switching Your Group Membership On/Off (Status Menu) on page 122 Switching Your Group Membership On/Off (Features Menu) on page 122 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 122: Switching Your Group Membership On/Off (Status Menu)

    • To change your membership to all groups, press More and then press either All Ena or All Dis. Related links Group Membership on page 121 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 123: Group Service Status And Fallback

    • To do this during a call, press the PHONE key and then press Features. 2. Use the cursor keys to select Group. 3. Use the cursor keys to select State. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 124: Changing A Group's Service Status (Status Menu)

    A hunt group can also be put into and out of night service automatically by the telephone system using a time profile. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 125: Changing A Group's Fallback Destination

    To use a short code, you may have to put your currently call on hold. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 126 Take a hunt group out of night service status by entering its extension number (N). Related links Group Service Status and Fallback on page 123 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 127: Part 7: Phone Configuration

    Part 7: Phone Configuration January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 128: Chapter 24: Ringer Controls

    The message waiting lamp at the top-right corner of the phone can also be used to indicate when you have a call alerting your phone. The lamp is flashed to indicate a call waiting to be answered. Procedure 1. Press the button. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 129: Coverage Ring

    Related links Ringer Controls on page 128 Ringer Volume You can adjust the ringer volume while the phone is idle or while it is ringing. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 130: Internal Auto-Answer

    3. Use the up/down cursor keys to selectt Internal Auto-Answer. 4. To change the setting, press the Change. Related links Ringer Controls on page 128 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 131: Chapter 25: Display Controls

    5. Use the left/right cursor keys to adjust the brightness. 6. When completed, press Save or Done. 7. Press Back/Exit to exit the menus. Related links Display Controls on page 131 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 132: Display Contrast

    The adjacent physical button on that side of the display is used to indicate the button's status and to control the button feature. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 133: Last Call Duration Display

    • For the currently selected call appearance, the call timer display can be temporarily turned on or off using a programmable button set to the Timer function. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 134: Display Language

    If you use the scroll keys to return the display focus to the currently connected call, the focus automatically returns to the waiting call after a few seconds. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 135: Inactivity Timer (Auto-Return)

    • Disabled - Do not use the inactivity timer. • 30/60 - Apply the inactivity timer after the selected number of seconds. 6. Press Save. Related links Display Controls on page 131 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 136: Chapter 26: Volume And Sound

    4. Use the cursor keys to select Button clicks. 5. When completed, press Save or Done. 6. Press Back/Exit to exit the menus. Related links Volume and Sound on page 136 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 137: Error Tones

    1. With the call connected, use the + plus and – minus keys to adjust the volume. 2. The display returns to normal after a few seconds. Related links Volume and Sound on page 136 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 138: Headset Volume

    5. Use the cursor keys to switch between Handset, Headset, or Speaker. 6. To change the current setting, press Toggle. 7. When completed, press Save or Done. 8. Press Back/Exit to exit the menus. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 139: Default Handsfree Audio Path

    5. Use the left and right cursor keys to switch between Headset or Speaker. 6. When completed, press Save or Done. 7. Press Back/Exit to exit the menus. Related links Volume and Sound on page 136 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 140: Chapter 27: Programmable Feature Buttons

    • To assign a function to the highlighted button press Replace. - Select the required function from the list and press Select. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 141: Programmable Button Features

    145 Self-Administer Button on page 145 Send All Calls Button on page 145 Suppress Digits Button on page 145 Timer on page 146 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 142: Abbreviated Dial Button

    A button with this action can be used to switch 'forwarding unconditional' on/off. • If set with a preset number, that number is used as the forwarding destination. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 143: Call Park Button

    The target user or group number from which to pickup a call can be set when the button is configured. If no number is set, pressing the button displays a menu for number entry. Related links Programmable Button Features on page 141 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 144: Call Pickup Any Button

    The button can be configured with the target user or group for the page. If configured without a number, pressing the button displays a menu for number entry before making the page call. Related links Programmable Button Features on page 141 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 145: Park And

    • When the option to suppress digits is used, the call is not recorded in the call log. Related links Programmable Button Features on page 141 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 146: Timer

    - Voicemail – Call the user's voicemail mailbox to leave a message. - CallBack – Set an automatic callback on the user. The callback occurs when the user ends their current call. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 147 - Intrude – Join the user's current call, turning it into a conference call. - Listen – Start silent monitoring of the user's call. Related links Programmable Button Features on page 141 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 148: Part 8: Miscellaneous

    Part 8: Miscellaneous January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 149: Chapter 28: Short Codes

    Start a conference between yourself and any calls that you have on hold. Join a Conference *55*N# Join a conference where N is the conference ID. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 150 Switch on 'forward unconditional.' A destination must have Unconditional On been set. Switch Forward Unconditional Off Include Hunt Group Calls in Forward Unconditional Exclude Hunt Group Calls from Forward Unconditional Table continues… January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 151 Voicemail Ringback On Have voicemail ring your phone when you have any new messages. It rings after you next use the phone. Voicemail Ringback Off January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 152: Chapter 29: System Administration

    4. Enter your security PIN (login code) and press Done. 5. Use the cursor keys to select System Information. 6. The system displays information about itself. Related links System Administration on page 152 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 153: Checking The Time Server Status

    4. Enter your security PIN (login code) and press Done. 5. Use the cursor keys to select Date. 6. The current date being used by the telephone system is displayed. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 154: Setting The Time

    9. To set the time as the new time to be used by the telephone system, press Set. Related links System Administration on page 152 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 155: Setting The Time Offset

    • A shutdown must always be used to switch off the system. Simply removing the power cord or switching off the power input may cause errors. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 156: Managing The Memory Cards

    The memory card menu allows you to check the status of the memory card or cards fitted to your telephone system and to perform a number of actions on the cards. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 157 System card in the system control unit. • Upgrade Binaries (IP500 V2) – Copy software files from an Option card to the System card in the system control unit. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 158: Reporting System Alarms

    • If displayed, press Admin to see additional information. • If displayed, press Clear to clear the alarm. Related links System Administration on page 152 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 159: Chapter 30: The Status Menu

    2. Use the cursor keys to select Do Not Disturb. 3. To clear the 'do not disturb' setting, press the Off soft key. Related links The Status Menu on page 159 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 160: Follow Me To

    If your phone is set to 'forward on busy' you can clear or change the forward settings through the Status menu. • Your system administrator can configure whether you can access this menu. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 161: Forward On No Answer

    • To select which calls are forwarded, highlight Call type. Press Change to change the option between All Calls or External Only. • To change the destination, highlight Destination and press Edit. Enter the number and press Select. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 162: Forward Unconditional

    PHONE key and then press the Status soft key. 2. Use the up and down cursor keys to highlight Fwd To Here. Related links The Status Menu on page 159 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 163: Group Membership

    A hunt group can also be put into and out of night service automatically by the telephone system using a time profile. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 164: Switch Mobile Twinning Off

    2. If you have any parked calls, the Parks... option is displayed. The option is not present if you do not have calls parked against your extension. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 165: System Alarms

    • If displayed, press Admin to see additional information. • If displayed, press Clear to clear the alarm. Related links The Status Menu on page 159 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 166: Chapter 31: Menus

    See The Status Menu on page 159. Related links Menus on page 166 Features Menu This menu is accessed by pressing the Features soft key. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 167: A Menu

    • If you are restricted from accessing an option, it may still be applied for you by your system administrator. For example, the system administrator may configure call forwarding settings for you. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 168 • System Administration Controls – The System Administration option is only shown if you have been configured as a 'System Phone' user. Related links Menus on page 166 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 169: Chapter 32: Entering Text Characters

    À, Á, Á, Ã, Ä, Å and Ç. The set of additional unmarked characters matched varies depending on the language settings of your system. January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 170: Entering Characters For Other Functions

    • Use the left and right cursor keys to move the cursor. • Press Bksp to delete the character before the cursor. Related links Entering Text Characters on page 169 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 171: Part 9: Further Help

    Part 9: Further Help January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

  • Page 172: Chapter 33: Additional Help And Documentation

    Some IP Office features require you to enter information such as your user name, password, login code (security PIN), voicemail code (mailbox password). Avaya cannot or reset the values for your passwords and codes. However, your system administrator can reset the values if necessary, either doing it theirself or through a request to your system's Avaya business partner.

  • Page 173: Additional Documentation

    Additional Help and Documentation on page 172 Additional Documentation Avaya Documentation Center website contains user guides and manuals for Avaya products. The links below cover user guides that you may find useful. Phone User Guides • IP Office J100 Series Phone User Guide IP Office J100 Series Quick Reference •...
  • Page 174 Auto-Answer ..............Programmable Buttons ..........18 Button ................. Auto-Return Display ................135 Automatic Gain Control ............138 Call Headset ..............Answer ................34 Speaker ...............113 Broadcast ..............Call details ..............January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 175 ...............133 Conference ................Call Timer ..............Button ................. Columns ..............Conference phones .............111 Contrast ..............Details ................55 Idle Timer ..............135 Drop party ..............56 Language ..............134 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 176 Follow Me ..............60, Short Codes ..............73 forgotten password ............Forward ................60, Key Clicks ................Button ................. Keys ..................15 Short Codes ..............66 Soft Keys ..............January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 177 Pickup .................. Reclaim call ..............Pickup Any Button ............Transfer to .............. 44, Pickup Button ............. Twinning ............... PIN Code Modify Login ................Buttons ............... January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 178 Mobile ................Self-Administer Button ............To Mobile Twin ..............77 Send All Calls ..............60, To Voicemail ............43, Button ................. Twin Share an extension ..............71 January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...
  • Page 179 ..............Voicemail guides ..............104 Volume ................136 Call ................Handset ..............Handsfree ..............Headset .............. 109, Ringer ..............129, Speaker ...............112, Withhold Number ..............January 2023 Using 9500 Series Phones on Avaya IP Office Comments on this document? infodev@avaya.com...

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