Table Of Contents - Avaya 9500 Series User Manual

Contents
1. Introduction
1.1 Important Safety Information ..................................................................... 9
1.2 9504 Telephone ..................................................................... 10
1.3 9508 Telephone ..................................................................... 11
1.4 Button Modules ..................................................................... 12
1.5 Phone Keys ..................................................................... 12
1.6 Status Letters ..................................................................... 14
1.7 The Phone Stand ..................................................................... 14
2. Making Calls
2.1 En-Bloc Dialing ..................................................................... 18
2.2 Call Soft Key Options ..................................................................... 19
2.3 Calling from the Contacts List ..................................................................... 20
2.4 Calling from the Call Log/History ..................................................................... 20
2.5 Redialling a Previous Number ..................................................................... 21
2.6 Making a Page Call ..................................................................... 21
2.7 Withholding Your Number ..................................................................... 21
2.8 Adjusting the Call Volume ..................................................................... 22
2.9 Muting a Call ..................................................................... 22
2.10 Ending Calls ..................................................................... 22
3. Answering Calls
3.1 Diverting a Call to Voicemail ..................................................................... 26
3.2 Ignoring an Incoming Call ..................................................................... 26
3.3 Answering a Page Call ..................................................................... 26
3.4 Using Call Pickup ..................................................................... 26
4. Redialling
4.1 Open Call Log Mode ..................................................................... 30
4.2 Last Dialed Mode ..................................................................... 30
4.3 Selecting Your Redial Mode ..................................................................... 30
5. Holding and Parking Calls
5.1 Holding Calls ..................................................................... 33
5.1.1 Holding a Call ............................................................................ 33
5.1.2 Taking a Call Off Hold ............................................................................ 33
5.1.3 Switching Between Calls ............................................................................ 33
5.1.4 Transferring a Held Call ............................................................................ 33
5.2 Parking Calls ..................................................................... 33
5.2.1 Parking Calls Using the Menu ............................................................................ 34
5.2.2 Unparking Calls (Status Menu) ............................................................................ 34
6. Transferring Calls
6.1 Transferring to Voicemail ..................................................................... 36
6.2 Transferring a Held Call ..................................................................... 36
7. Account Codes
7.1 Forced Account Code Entry ..................................................................... 38
7.2 Manual Account Code Entry ..................................................................... 38
8. Conference Calls
8.1 Starting a Conference ..................................................................... 40
8.2 Adding a Call to a Conference ..................................................................... 40
8.3 Viewing Conference Details ..................................................................... 40
8.4 Dropping/Muting Parties ..................................................................... 41
8.5 Holding a Conference Call ..................................................................... 41
9500 Series User Guide
IP Office
9. Headset/Handsfree Operation
9.1 Headset Operation ..................................................................... 44
9.1.1 Headset Volume ............................................................................ 44
9.1.2 Default Handsfree Audio Path ............................................................................ 44
9.2 Handsfree Speaker Operation ..................................................................... 45
9.2.1 Speaker Volume ............................................................................ 45
9.2.2 Default Handsfree Audio Path ............................................................................ 45
10. Contacts/Directory
10.1 Managing External Contacts ..................................................................... 50
10.2 Viewing Contacts Details ..................................................................... 51
10.3 Making a Call from the Directory ..................................................................... 52
10.4 Using the Directory for Other Functions ..................................................................... 52
10.5 Adding a New Contact ..................................................................... 53
10.5.1 Adding a Contact from the Call Log/History ............................................................................ 53
10.6 Editing a Contact ..................................................................... 54
10.7 Deleting a Contact ..................................................................... 54
11. Call History
11.1 Accessing the Call Log/History ..................................................................... 57
11.2 Making a Call ..................................................................... 57
11.3 Viewing Call Details ..................................................................... 58
11.4 Deleting a Record ..................................................................... 59
11.5 Deleting All Records ..................................................................... 59
11.6 Adding a Record to Your Contacts ..................................................................... 59
12. Voicemail
12.1 Message Waiting Indication ..................................................................... 62
12.2 Visual Voice ..................................................................... 63
12.3 Checking Messages ..................................................................... 63
12.4 Sending a Message ..................................................................... 64
12.5 Email Mode ..................................................................... 64
12.6 Mailbox Greeting ..................................................................... 65
12.7 Changing Your Voicemail Code ..................................................................... 66
12.8 Switching Voicemail On/Off ..................................................................... 67
12.9 Transferring to Voicemail ..................................................................... 67
12.10 Sending a Call to Voicemail ..................................................................... 67
13. Logging In/Out
13.1 Logging In ..................................................................... 71
13.1.1 Logging In on a Phone Already in Use ............................................................................ 71
13.1.2 Logging In on a Not Logged In Phone ............................................................................ 71
13.2 Logging Out ..................................................................... 71
13.3 Locking/Auto Locking ..................................................................... 71
13.4 Unlocking ..................................................................... 72
13.5 Changing Your Security PIN ..................................................................... 73
14. Redirecting Calls
14.1 Follow Me ..................................................................... 77
14.1.1 Follow Me To (Features Menu) ............................................................................ 78
14.1.2 Follow Me (Status Menu) ............................................................................ 78
14.1.3 Follow Me Here (Features Menu) ............................................................................ 78
14.2 Forwarding Calls ..................................................................... 79
14.2.1 Forward Unconditional (Status Menu) ............................................................................ 81
14.2.2 Forward Unconditional (Features Menu) ............................................................................ 81
14.2.3 Forward On Busy/No Answer (Features
Menu) ............................................................................ 82
14.2.4 Forward On No Answer (Status Menu) ............................................................................ 82
Contents
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Issue 05d (05 April 2012)