Out Of Warranty Service; Information About Your System - Xantrex XM 1000 Owner's Manual

Xantrex_PRO1800.book Page 4 Tuesday, April 24, 2007 11:33 AM
Warranty and Return

Out of Warranty Service

If the warranty period for your Xantrex PRO Inverter has expired, if the unit was damaged by misuse or
incorrect installation, if other conditions of the warranty have not been met, or if no dated proof of
purchase is available, your inverter may be serviced or replaced for a flat fee.
To return your Xantrex PRO Inverter for out of warranty service, contact Xantrex Customer Service for
a Return Material Authorization (RMA) number and follow the other steps outlined in "Return
Procedure" on page WA–3.
Payment options such as credit card or money order will be explained by the Customer Service
Representative. In cases where the minimum flat fee does not apply, as with incomplete units or units
with excessive damage, an additional fee will be charged. If applicable, you will be contacted by
Customer Service once your unit has been received.

Information About Your System

As soon as you open your Xantrex PRO Inverter package, record the following information and be sure
to keep your proof of purchase.
❐ Product Numbers
❐ Serial Number (on DC end)
❐ Purchased From
❐ Purchase Date
If you need to contact Customer Service, please record the following details before calling. This
information will help our representatives give you better service.
❐ Type of installation (e.g. RV, truck)
❐ Length of time inverter has been installed
❐ Battery/battery bank size
❐ Battery type (e.g. flooded, sealed gel cell, AGM)
❐ DC wiring size and length
❐ Alarm sounding?
❐ Description of indicators on front panel
❐ Appliances operating when problem occurred
❐ Description of problem
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WA–4
806-1010 (XM 1000), 806-1810 (XM 1800)
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975-0263-01-01