Lldp Troubleshooting - Avaya one-X 9600 Series Installation And Maintenance Manual

Table 4: Operational Error Conditions for 9600 Series IP Telephones (continued)
Condition
The user reports SBM24 buttons are not
labeled when they should be.
The user reports
personalized
labels cannot be
placed on the
SBM24 buttons,
The user reports
inability to access
Contacts or
backed-up Call
Log entries, or
user options.
The user reports
that pressing "My
Pictures" causes
the default (Avaya)
or administered
(custom)
screensaver to
appear,

LLDP Troubleshooting

If the "Waiting for LLDP" message appears for more than a few seconds, it generally indicates a
problem with getting a value for the Call Server IP Address. This can occur due to incorrect
settings in script files or in the way the network has been configured.
When the telephone boots, it expects to find a valid IP Address for the Call Server. This value,
known as MCIPADD, can come from several sources:
A static or manually programmed address on the phone.
The 46xxsettings.txt file MCIPADD setting.
A DHCP offer using option 242 that includes the MCIPADD setting.
AND the user has
tried using the
Program AD button
feature.
AND the user has
tried using the
Personalize Labels
option on the
telephone.
AND the user is
registered via a USB
login.
AND the user is
registered via a USB
login.
Cause/Resolution
CAUSE: Improper administration on the call
server.
RESOLUTION: Verify correct administration.
CAUSE: Improper administration on the call
server.
RESOLUTION: Verify correct administration.
CAUSE: The user has been pressing the
SBM24 button to indicate which button to
relabel.
RESOLUTION: The user should use the list
displayed on the telephone, scroll to highlight
the desired button label, and press either OK or
the corresponding 9630/9630G line button.
CAUSE: The telephone is working as designed.
RESOLUTION: Remove the USB device and
log in locally.
CAUSE: One or more files in the USB pictures
directory are not in proper .jpg format or are too
large for the given telephone to display.
RESOLUTION: Check the file format and verify
that height/width limits as specified in the User
Guide are followed.
LLDP Troubleshooting
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Issue 6 February 2009 71