Avaya one-X 9600 Series Installation And Maintenance Manual page 65

Table 3: Possible Error and Status Messages During Installation of 9600 Series IP
Telephones (continued)
Message
No Ethernet
Packet Error
Password Error
Request Error
Restarting...
Subnet conflict
* to program
System busy
System Error
Undefined Error
Updating: DO
NOT UNPLUG THE
TELEPHONE
Cause/Resolution
CAUSE: When first plugged in, the IP telephone is unable to
communicate with the Ethernet.
RESOLUTION: Verify the connection to the Ethernet jack, verify the jack
is Category 5, verify power is applied on the LAN to that jack, etc.
CAUSE: Protocol timeout error.
RESOLUTION: Reenter the correct extension and password. If the
condition persists, contact the System Administrator.
CAUSE: The call server does not recognize the password entered and
displays the Login Error screen.
RESOLUTION: Confirm the password is correct, then try registration
again, taking particular care to enter the password accurately.
CAUSE: The gatekeeper believes the telephone's registration request is
improperly formatted.
RESOLUTION: The telephone will automatically attempt to register with
the next gatekeeper on its list. If the problem persists, reboot the
telephone.
CAUSE: The telephone is in the initial stage of rebooting.
RESOLUTION: Allow the telephone to continue.
CAUSE: The telephone is not on the same VLAN subnet as the router.
RESOLUTION: Press * to administer an IP Address on the telephone
using Static Addressing
administer the telephone appropriately.
CAUSE: Most likely, the number of IP endpoints on the call server is
already at maximum, Less likely, network resource is unavailable.
RESOLUTION: The telephone was attempting to access a network
resource (DHCP server, HTTP server, or the call server) and was not
successful. Check the resource being called upon for its availability. If
the resource appears operational and properly linked to the network,
verify that addressing is accurate and that a communication path exists
in both directions between the telephone and the resource.
CAUSE: The call server has an unspecified problem.
RESOLUTION: Consult your Avaya Media Server administration and
troubleshooting documentation.
CAUSE: The call server has rejected registration for an unspecified
reason.
RESOLUTION: Consult your Avaya Media Server administration and
troubleshooting documentation.
CAUSE: The telephone is updating its software image.
RESOLUTION: Allow the telephone to continue.
Installation Error and Status Messages
Installation, or administer network equipment to
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Issue 6 February 2009 65