Avaya 9600 Series User Manual
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Avaya 9600 Series User Manual

Ip office phone
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IP Office
9600 Series Phone User Guide
Release 11.1
Issue 2
April 2020

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  • Page 1 IP Office 9600 Series Phone User Guide Release 11.1 Issue 2 April 2020...

  • Page 2: Table Of Contents

    ...................  33 Dialing a Number in En-Bloc Mode ...................  33 Enabling/Disabling En-Bloc Dialing ......................  34 Withholding Your Number ......................  34 Adjusting the Call Volume ......................... 35 Muting a Call April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 3 Transferring a Call to Your Mobile .....................  61 Reclaiming a Twinned Call .................... 61 Switching Mobile Twinning Off .....................  62 Switching Fallback Twinning On .....................  62 Switching Fallback Twinning Off April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 4 Enabling Bluetooth Support ..................... 87 Pairing a Bluetooth Headset .................... 87 Selecting a Paired Headset ...................... 88 Headset Alert Sounds Chapter 16: Handsfree Speaker Operation................ 89 ........................ 89 Using Handsfree ........................ 90 Speaker Volume April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 5 Logging In on a “Not Logged In” Phone ................ 117 Logging In on an Unregistered Phone ........................ 118 Logging Out .................... 118 Changing Your Security PIN ...................... 119 Locking Your Phone ...................... 119 Unlocking Your Phone April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 6 Chapter 23: Ringer Controls.................... 136 ...................... 136 Disabling the Ringer ........................ 136 Visual Alerting ........................ 137 Coverage Ring ........................ 137 Ringer Volume ...................... 138 Internal Auto-Answer Chapter 24: Display Controls.................... 139 ....................... 139 Display Brightness April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 7 ...................... 163 Setting the Time Offset ...................... 163 Restarting the System .................... 164 Managing the Memory Cards ..................... 166 Reporting System Alarms Chapter 29: Menus........................ 167 ........................ 167 Status Menu April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 8 Menu Access Control Chapter 30: Entering Text Characters................. 171 ................ 171 Entering Characters for a Directory Search ................  171 Entering Additional and Accented Characters ................ 172 Entering Characters for Other Functions April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 9: Chapter 1: Introduction

    Chapter 1: Introduction This guide covers using 9600 Series telephones. These phones are supported on a number of Avaya telephone systems and support different features depending on the telephone system. This guide covers only the features supported on an IP Office telephone system.

  • Page 10: 9608 Telephone

    • The phone should not be connected directly to the outdoor telecommunication network. Related links Introduction on page 9 9608 Telephone The system supports the 9608 and 9608G telephones. The latter support Gigabit Ethernet. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 11: 9611 Telephone

    Invalid. Related links Introduction on page 9 9611 Telephone The system supports the 9611G telephone. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 12: 9620 Telephone

    Invalid. Related links Introduction on page 9 9620 Telephone The system supports the 9620L and 9620C versions of the 9620 telephone. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 13 The use of the button lamps depends on the feature associated with the button. Buttons programmed with a feature that is not supported by the phone display as Invalid. Related links Introduction on page 9 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 14: 9621 Telephone

    The use of the button lamps depends on the feature associated with the button. Buttons programmed with a feature that is not supported by the phone display as Invalid. Related links Introduction on page 9 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 15: 9630 Telephone

    The use of the button lamps depends on the feature associated with the button. Buttons programmed with a feature that is not supported by the phone display as Invalid. Related links Introduction on page 9 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 16: 9640 Telephone

    The use of the button lamps depends on the feature associated with the button. Buttons programmed with a feature that is not supported by the phone display as Invalid. Related links Introduction on page 9 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 17: 9641 Telephone

    The use of the button lamps depends on the feature associated with the button. Buttons programmed with a feature that is not supported by the phone display as Invalid. Related links Introduction on page 9 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 18: 9650 Telephone

    The use of the button lamps depends on the feature associated with the button. Buttons programmed with a feature that is not supported by the phone display as Invalid. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 19: Button Modules

    Related links Introduction on page 9 Phone Keys The following keys may be found on the phone (the keys can vary depending on the particular model of phone): April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 20 This key displays a record of your most recent calls (answered, missed, and outgoing). The button is illuminated when you have new missed calls. See Using the Call Log on page 101. Table continues… April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 21: Call Soft Keys

    • Dir – Access the directory in order to select a number by name rather than dialing it. The type of names available in the directory is adjusted to match those suitable for use by the feature. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 22: Appearance Buttons

    This means it will be the appearance button used when you go off hook. If this was not the case, you would need to select an appearance button before going off hook to make a call. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 23: Call Appearance Buttons

    The call appearance button is in use on a bridged appearance. Off | Fast Flash On Hold Here You have put a call on hold. Both Fast Flash On Hold Pending Transfer Table continues… April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 24: Bridged Appearance Buttons

    Call coverage appearance buttons are not supported between users on different systems in a network. Related links Appearance Buttons on page 22 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 25: Line Appearance Buttons

    • The next line shows information about the call/feature on the currently selected (outlined in white) button or your own extension/name if the button idle/unprogrammed. It can also display various status letter on the right-hand side. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 26: Status Icons

    • N = Do Not Disturb – You have do not disturb enabled. See Do Not Disturb on page 56. • HD = High Definition – This indicates that your telephone is using a high-quality audio connection. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 27: Touch Screen Operation

    When changing the position of the stand, be sure to check that the stand has locked into the chosen position. Related links Introduction on page 9 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 28: Chapter 2: Making Calls

    • If the call is to an internal user, and they do not answer, you can set a callback by pressing CallBack and then ending the call by pressing Drop. When a callback is set, the next time a April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 29: Making Additional Calls

    Use the left and right cursor keys to select the type of directory entries shown. • All - All directory entries. • Personal - Your own personal directory entries. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 30: Calling From The Call Log

    2. Press Call to call the number displayed in the call record. This option is not available if the caller withheld their number. Related links Making Calls on page 28 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 31: Redialling A Previous Number

    2. The number for the most recent outgoing call in your personal call log is redialed. 3. Continue in the same way as for a normal dialed call. Related links Redialling a Previous Number on page 31 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 32: Making A

    When enabled, calling those users displays Do Not Disturb or On Another Call on your phone if the call is not diverted to voicemail. Related links Making Calls on page 28 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 33: Bloc Dialing

    SPEAKER button to start the call on your phone's handsfree speaker. Related links En-Bloc Dialing on page 33 Enabling/Disabling En-Bloc Dialing You can enable or disable your en-bloc dialing setting through the phone's Features menu. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 34: Withholding Your Number

    Adjusting the Call Volume Whilst talking, you can adjust the volume of the incoming call. The volume is adjusted separately for whichever device is in use (handset, headset or speaker). April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 35: Muting A Call

    • To end the call connected on the phone's speaker, press the SPEAKER key. • To end the call connected on the phone's headset, press the HEADSET key. Related links Making Calls on page 28 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 36: Chapter 3: Answering Calls

    • To answer the call using the handset, lift the handset. • To answer the call handsfree, press the SPEAKER key. • To answer the call on a headset, press the HEADSET key. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 37: Answering Another Call

    Related links Answering Calls on page 36 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 38: Diverting A Call To Voicemail

    - Else, the call continues to ring (drop has no effect). • If the call is returning from being held or parked for too long, you cannot drop it. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 39: Page Calls

    • The soft keys at the bottom of the display automatically change to reflect actions that can be performed on the call, if any, associated with the currently highlighted button. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 40: Using Call Pickup

    However, your system administrator can remove and change the short codes available to you or all users. To use a short code, you may have to put your currently call on hold. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 41 • Pickup a Group Members Call: *53*N# – Pickup a call ringing the members of a group (N). This does not necessarily have to be a group call. Related links Answering Calls on page 36 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 42: Chapter 4: Redialling

    2. Press Call to call the number displayed in the call record. 3. Continue in the same way as for a normal dialed call. Related links Redialling a Previous Number on page 31 Redialling on page 42 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 43: Redialling A Previous Number

    • Last Dialled – In this mode, pressing Redial immediately repeats your most recent outgoing call. 5. To change the mode, press Change. 6. When the desired mode is displayed, press Save. Related links Redialling on page 42 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 44: Chapter 5: Redirecting Calls

    External Voicemail Follow Me Follow Me To – – Follow Me Here – – Forward Forward on Busy – – Forward on No Answer – – Table continues… April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 45 Method Calls Redirected Destination Forward Unconditional Do Not Disturb – – – Twinning Internal Mobile – – Fallback – – 1. Configured by your system administrator. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 46: Chapter 6: Follow Me

    4. Dial the number of another user. When it matches a user, their name is displayed. Alternatively, use the Dir soft key to select a user from the directory. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 47: Follow Me (Status Menu)

    3. Use the cursor keys to select Follow Me Here. 4. Use the menu to add or remove users: • Use the up and down cursor keys to scroll through the names. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 48: Follow Me Here (Status Menu)

    • Follow Me Here: *12*N# – Dialed at the extension to which you want your calls redirected. Use your own extension number (N) when dialing the short code. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 49 • Cancel All Forwarding: *00 – Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb'). Related links Follow Me on page 46 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 50: Chapter 7: Forwarding Calls

    • If you also have voicemail enabled , if the forwarded call is still unanswered, the system redirects the call to voicemail. Note, this is not always possible for calls that have been forwarded to an external number. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 51: Forward Unconditional (Status Menu)

    • To switch off forward unconditional, press the Off soft key. • To change the forwarding settings, press the Details soft key. 3. Press Save. Related links Forwarding Calls on page 50 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 52: Forward Unconditional (Features Menu)

    • To do this during a call, press the PHONE key and then press Features. 2. Use the cursor keys to select Forward. 3. Use the cursor keys to select Forward Busy/No Answer. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 53: Forward On No Answer (Status Menu)

    • To change the destination, highlight Destination and press Edit. Enter the number and press Select. • Press Saveto save any changes. Related links Forwarding Calls on page 50 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 54: Forward On Busy (Status Menu)

    That is indicated by N in the short codes shown below. Forwarding • Forward Unconditional: - Set the Forward Unconditional Destination: *07*N# – Set the destination number (N) for 'forward unconditional' when it is switched on. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 55 • Cancel All Forwarding: *00 – Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb'). Related links Forwarding Calls on page 50 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 56: Chapter 8: Do Not Disturb

    2. Use cursor keys to select Call Settings. 3. Use the cursor keys to select Do Not Disturb. 4. Press the Change button to select On or Off. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 57: Dnd Off (Status Menu)

    • To add a number, highlight Add Another. Dial the number and press Add. • To remove an existing number, highlight it and press Remove. 4. Press Done when completed. Related links Do Not Disturb on page 56 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 58: Do Not Disturb Short Codes

    • Cancel All Forwarding: *00 – Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb'). Related links Do Not Disturb on page 56 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 59: Chapter 9: Twinning

    Reclaiming a Twinned Call on page 61 Switching Mobile Twinning Off on page 61 Switching Fallback Twinning On on page 62 Switching Fallback Twinning Off on page 62 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 60: Switching Mobile Twinning On

    • Use the Bksp to remove the last digit of the existing number. • Use Clear to remove the whole number. • Dial the number you want to use for twinning and press Select. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 61: Transferring A Call To Your Mobile

    59 Switching Mobile Twinning Off If you have been configured as a mobile twinning user, you can use the status menu to switch mobile twinning mode off. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 62: Switching Fallback Twinning On

    Fallback twinning is used when the system cannot detect the normal connection to your phone. The twinning menu is only available if you have been configured by the system administrator to be able to use mobile twinning. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 63 4. If no twinning number has been set yet, select Destination and click Edit. Enter the number required and press Select. 5. Select Fallback Twinning. Press Off. 6. Press Save. Related links Twinning on page 59 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 64: Chapter 10: Holding Calls

    You are also still listed as a member of the conference call in the conference details. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 65: Holding A Call

    The current call is automatically put on hold and the previously held call is connected. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 66: Transferring A Held Call

    Held calls that are not pending transfer are not affected. Moreover, it is not possible to have more than one call 'on hold pending transfer'. Related links Holding Calls on page 64 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 67 Transferring a Held Call Transferring Calls on page 72 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 68: Chapter 11: Parking Calls

    However, your system administrator can remove and change the short codes available to you or all users. To use a short code, you may have to put your currently call on hold. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 69: Parking Calls (Features Menu)

    • Your system administrator can configure whether you can access this menu. Procedure 1. Press the Status soft key if shown. • To do this during a call, press the PHONE key and then press the Status soft key. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 70: Park & Page

    • Press Dir. Select the required user or hunt group from the directory and press Page. • Dial the extension number of the user or hunt group that you want to page and then press Page. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 71 Park & Page Related links Parking Calls on page 68 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 72: Chapter 12: Transferring Calls

    • Transferring a call after ringing finishes is called a supervised transfer. Related links Transferring a Call to Voicemail on page 73 Transferring a Held Call on page 66 Transferring a Call to Your Mobile on page 74 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 73: Transferring A Call To Voicemail

    • Press the Transfer soft key and enter the destination manually using the numerical keypad and press Complete. • Alternatively, press Dir to select a destination from the directory or use the Redial option, if applicable. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 74: Transferring A Call To Your Mobile

    • To do this during a call, press the PHONE key and then press Features. 2. Use the cursor keys to select Transfer to Mobile. Related links Transferring Calls on page 72 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 75: Chapter 13: Account Codes

    3. Press the Done soft key. 4. If the account code was not a valid account code, the Reenter Account menu is displayed. Related links Account Codes on page 75 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 76: Manual Account Code Entry

    6. Press the Done soft key. 7. If the account code was not a valid account code, the Failed menu is displayed. Related links Account Codes on page 75 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 77: Chapter 14: Conferencing

    • If they do not want to join the call or do not answer, press Drop. Then press the appearance key of the previously held call to reconnect to that call. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 78: Turning A Normal Call Into A Conference

    • If they do not want to join the call or do not answer, press Drop. Then press the appearance key of the previously held call to reconnect to that call. Related links Conferencing on page 77 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 79: Adding Another Party Without Using Hold

    • To add another party to the conference without putting the conference on hold, press Add. • To return to the call display, press the Back soft key. Related links Conferencing on page 77 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 80: Dropping/Muting Parties

    • If you are the only internal user in the conference, depending on your telephone system's configuration, dropping yourself might end the conference. Consult your system administrator for details. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 81: Context Sensitive Conferencing

    Call and all held calls. Call held pending transfer Conferences the connected call – and the held pending transfer call. Any other held calls are unaffected. Table continues… April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 82: Conference Short Codes

    That is indicated by N in the short codes shown below. Conference • Conference Held Calls: *47 – Start a conference between yourself and any calls that you have on hold. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 83 Conference Short Codes Related links Conferencing on page 77 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 84: Chapter 15: Headset Operation

    • To mute the call while on the headset: Press the MUTE button. The button remains lit whilst the call is muted. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 85: Headset Caller Volume

    By default, when you make a call or answer a call without lifting the handset, the audio is played through the phone's speaker while you speak via the phone's microphone. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 86: Using Bluetooth Headsets

    • When on, you can use the Devices option to pair a Bluetooth headset and to select the currently connected headset. Related links Using Bluetooth Headsets on page 86 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 87: Pairing A Bluetooth Headset

    6. Highlighting a device and clicking Forget removes the devices pairing. Only do this if you don't expect to use that device again. If done by mistake, the device needs to be paired again. Related links Using Bluetooth Headsets on page 86 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 88: Headset Alert Sounds

    (three clicks) whenever a call is waiting to be answered. 6. When completed, press Save. 7. Press Back/Exit to exit the menus. Related links Headset Operation on page 84 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 89: Chapter 16: Handsfree Speaker Operation

    • To switch from handsfree to the handset: Simply lift the handset. • To switch to handsfree from the handset: Press the SPEAKER button. The button remains lit whilst you have a call connected handsfree. Replace the handset. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 90: Speaker Volume

    5. Use the left and right cursor keys to switch between Headset or Speaker. 6. When completed, press Save. 7. Press Back/Exit to exit the menus. Related links Handsfree Speaker Operation on page 89 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 91: Automatic Gain Control

    6. To change the highlighted setting, press Toggle. 7. When completed, press Save. 8. Press Back/Exit to exit the menus. Related links Handsfree Speaker Operation on page 89 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 92: Chapter 17: Contacts

    How the Directory Search Works on page 93 Managing External Contacts on page 95 Viewing Contacts on page 95 Making a Call from the Directory on page 96 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 93: How The Directory Search Works

    Simon Henricks London Office Sales Help John Smith Tony George Simon Henricks Sales Support Sales Help Alternatively to search for "Henry Jones", you could dial JONES by pressing 56637. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 94 However, the change applies to all phones on the system. Related links Contacts on page 92 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 95: Managing External Contacts

    2. When the required entry is highlighted, press Details to display the name, number and type of contact. 3. Use the up and down cursor keys to scroll through the contacts. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 96: Making A Call From The Directory

    "Jason") and with KAR (for example "Karl") plus any other letter combinations from those 3 key presses. See How the Directory Search Works on page 93. • To remove all the characters entered so far, press Clear. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 97: Using The Directory For Other Functions

    • If you have been configured as a system phone user by the system administrator, then you can also add, edit and delete some external directory contacts. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 98: Adding A Contact From Your Call Log

    5. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. Related links Contacts on page 92 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 99: Editing A Contact

    You can delete a contact from your own personal directory. • If you have been configured as a system phone user by the system administrator, then you can also add, edit and delete some external directory contacts. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 100 List. 2. Locate the required entry and press Details. 3. Press Moreand then Delete. 4. Press Delete again to confirm the action. Related links Contacts on page 92 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 101: Chapter 18: Using The Call Log

    Related links Using the Call Log on page 101 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 102: Missed Group Calls

    • +Contact – Add the currently highlighted call log record to your personal contacts. 3. To exit the call log, press PHONE button. Related links Using the Call Log on page 101 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 103: Making A Call From Your Call Log

    • Number - The number of the caller if available. • Time and Date - The time of the call. • Call Type Icon - The type of call record. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 104: Deleting A Call From Your Call Log

    Use the up/down cursor keys to scroll through the records. 2. When the required record is highlight, press More and then press Delete. Related links Using the Call Log on page 101 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 105: Deleting The Whole Call Log

    5. When the name and number are set as required, press the Save soft key. To return without saving the name and number, press the Cancel soft key. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 106 Using the Call Log Related links Using the Call Log on page 101 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 107: Chapter 19: Voicemail

    The system administrator can also configure it so that you receive new message waiting indications for hunt groups or other users. Related links Voicemail on page 107 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 108: Accessing The Visual Voice Menus

    • To fast forward or rewind the current playing message by 5 seconds, use the left and right cursor keys. • Call – Call the person who left the message. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 109: Leaving A Message

    You can add several numbers. When the list of numbers to which the message should be sent is complete press Send. • Play – Listen to the recording. • Cancel – Abandon the message. Related links Voicemail on page 107 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 110: Using Voicemail Email

    • Depending on how your system is configured, you may be required to enter your voicemail password and then press Done. 2. The Visual Voice menu is displayed. 3. Use the up and down cursor keys to select Greeting and press Select. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 111: Record Your Name

    • Submit - Listen to your current name or the one just recorded. • Delete - Delete your current name. • Cancel - Return to the main visual voice menu. Related links Voicemail on page 107 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 112: Changing Your Voicemail Code

    3. Use the up and down cursor keys to highlight Voicemail. 4. Press the Change to switch between On or Off. 5. Press Save to save the change. Related links Voicemail on page 107 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 113: Transferring A Call To Voicemail

    Some short codes require you to enter some information when you dial them, typically an extension number. That is indicated by N in the short codes shown below. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 114 • Voicemail Ringback On: *48 – Have voicemail ring your phone when you have any new messages. It rings after you next use the phone. • Voicemail Ringback Off: *49 – Switch off ringback. Related links Voicemail on page 107 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 115: Chapter 20: Logging In/Out

    • You can set your phone to automatically lock itself after a period of inactivity. Related links Logging In on page 116 Logging Out on page 118 Changing Your Security PIN on page 118 Locking Your Phone on page 119 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 116: Logging In

    4. The login menu is displayed. a. Enter your extension number and press Next . b. Enter your security PIN (login code). c. Press Done. Related links Logging In on page 116 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 117: Logging In On A "Not Logged In" Phone

    4. When you have entered the phone password, press Done. If the details are correct, you user details are loaded into the phone. Related links Logging In on page 116 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 118: Logging Out

    2. Use the cursor keys to select Phone User. 3. Use the cursor keys to select Set Security Pin. 4. Enter your current security PIN if you already have one and press Done. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 119: Locking Your Phone

    The message PHONE LOCKED indicates that the phone has been locked. While locked, the phone can only be used to make internal calls to other extensions and none of the phone and user menus can be accessed. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 120: Auto Lock

    • Disabled - Do not use the inactivity timer. • 1/5/30/60 - Lock the phone after the indicated number of minutes. 6. Press the Save soft key. Related links Logging In/Out on page 115 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 121: Short Codes

    • Log In: *35*N*P# – Log in to a phone using your extension number (N) and login code (P). • Log Out: *36 – Log yourself out from the phone where you are currently logged in. Related links Logging In/Out on page 115 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 122: Chapter 21: Groups

    Related links Groups on page 122 Switching Your Group Membership On/Off (Status Menu) on page 123 Switching Your Group Membership On/Off (Features Menu) on page 123 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 123: Switching Your Group Membership On/Off (Status Menu)

    • To change your membership to the highlighted group, press Change. • To change your membership to all groups, press More and then press either All Ena or All Dis. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 124: Group Service Status And Fallback

    • The system administrator is able to configure whether you have access to the Membership, State and Fallback options of a group. If you are not configured for any groups, the Group menu is not shown April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 125: Changing A Group's Service Status (Status Menu)

    PHONE key and then press the Status soft key. 2. Use the up and down cursor keys to highlight the hunt group name and your current membership status. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 126: Changing A Group's Fallback Destination

    • To change the fallback destination of the currently highlighted hunt group, press Edit. • To change the fallback destination of all the hunt groups, press More and then press Edit All. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 127: Short Codes

    • Night Service Status Off: *21*N# – Take a hunt group out of night service status by entering its extension number (N). Related links Group Service Status and Fallback on page 124 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 128: Chapter 22: Programmable Feature Buttons

    5. Use the cursor keys to scroll through the list of current functions assigned to each button. • To remove the existing function from a button press Erase. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 129: Programmable Button Features

    Flash Hook Button on page 133 Group Button on page 133 Page Button on page 133 Park and Page Button on page 133 Ringer Off Button on page 133 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 130: Abbreviated Dial Button

    • If the button is set without an account code, pressing the button displays the enter account code menu. See Manual Account Code Entry on page 76. Related links Programmable Button Features on page 129 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 131: Auto Answer Button

    - When you have calls that you parked (other than Park & Page) or others parked against your extension, the button's lamp flashes. Related links Programmable Button Features on page 129 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 132: Call Park To Other Button

    This action can be used to drop your current call without having to highlight it on the display. If the call is connected, pressing the key ends the call. If the call is ringing it may follow several routes. Dropping an Incoming Call on page 38. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 133: Flash Hook Button

    Related links Programmable Button Features on page 129 Ringer Off Button A button configured with this action can be used to turn your phone's ringer on or off. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 134: Self-Administer Button

    • If pressed when the phone is idle, the phone displays the mobile twinning menu. You can use the menu to switch mobile twinning on/off and to setting the twinned destination. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 135: User Button

    - Intrude – Join the user's current call, turning it into a conference call. - Listen – Start silent monitoring of the user's call. Related links Programmable Button Features on page 129 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 136: Chapter 23: Ringer Controls

    The lamp is flashed to indicate a call waiting to be answered. Procedure 1. Press the button. On 9621/9641 phones, select Settings. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 137: Coverage Ring

    • Off - No ring. Related links Ringer Controls on page 136 Ringer Volume You can adjust the ringer volume while the phone is idle or while it is ringing. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 138: Internal Auto-Answer

    2. Use cursor keys to select Call Settings. 3. Use the up/down cursor keys to selectt Internal Auto-Answer. 4. To change the setting, press the Change. Related links Ringer Controls on page 136 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 139: Chapter 24: Display Controls

    5. Use the left/right cursor keys to adjust the brightness. 6. When completed, press Save. 7. Press Back/Exit to exit the menus. Related links Display Controls on page 139 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 140: Display Contrast

    3. Use the up and down cursor keys to highlight Show Last Call Duration. 4. Press the Change button to select On or Off. 5. Press Save. Related links Display Controls on page 139 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 141: Call Timer Display

    2. Use the cursor keys to select Options & Settings. 3. Use the cursor keys to select Screen & Sound. 4. Use the Language. 5. Use the scroll through the different languages available. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 142: Auto Display Waiting Call

    Visual Voice menus. Procedure 1. Press the Features soft key if shown. • To do this during a call, press the PHONE key and then press Features. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 143: Quick Touch Lines

    3. Use the cursor keys to select Phone Screen Settings. 4. Select Quick Touch Lines. 5. The current settings is shown: • Off – No quick touch rows. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 144: Configuring Quick Touch Line Buttons

    - Select the required function from the list and press Select. - Depending on the function, you may need to enter some information such as a target extension number. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 145 Note that the label is only shown while editing the label and after you exit the administration menu. 6. When completed, press Back. Related links Quick Touch Lines on page 143 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 146: Chapter 25: Volume And Sound

    4. Use the cursor keys to select Button clicks. 5. When completed, press Save. 6. Press Back/Exit to exit the menus. Related links Volume and Sound on page 146 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 147: Error Tones

    1. With the call connected, use the + plus and – minus keys to adjust the volume. 2. The display returns to normal after a few seconds. Related links Volume and Sound on page 146 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 148: Headset Volume

    5. Use the cursor keys to switch between Handset, Headset, or Speaker. 6. To change the highlighted setting, press Toggle. 7. When completed, press Save. 8. Press Back/Exit to exit the menus. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 149: Default Handsfree Audio Path

    5. Use the left and right cursor keys to switch between Headset or Speaker. 6. When completed, press Save. 7. Press Back/Exit to exit the menus. Related links Volume and Sound on page 146 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 150: Chapter 26: The Status Menu

    2. Use the cursor keys to select Do Not Disturb. 3. To clear the 'do not disturb' setting, press the Off soft key. Related links The Status Menu on page 150 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 151: Follow Me To

    If your phone is set to 'forward on busy' you can clear or change the forward settings through the Status menu. • Your system administrator can configure whether you can access this menu. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 152: Forward On No Answer

    • To select which calls are forwarded, highlight Call type. Press Change to change the option between All Calls or External Only. • To change the destination, highlight Destination and press Edit. Enter the number and press Select. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 153: Forward Unconditional

    PHONE key and then press the Status soft key. 2. Use the up and down cursor keys to highlight Fwd To Here. Related links The Status Menu on page 150 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 154: Group Membership

    A hunt group can also be put into and out of night service automatically by the telephone system using a time profile. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 155: Switch Mobile Twinning Off

    PHONE key and then press the Status soft key. 2. If you have any parked calls, the Parks... option is displayed. The option is not present if you do not have calls parked against your extension. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 156: System Alarms

    2. Scroll to the alarm message text: • If displayed, press Admin to see additional information. • If displayed, press Clear to clear the alarm. Related links The Status Menu on page 150 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 157: Chapter 27: Short Codes

    'do not disturb' exceptions. • Cancel All Forwarding: *00 – Switch off any forwarding (includes 'forward unconditional,' 'forward on busy,' 'forward on no answer,' 'follow me,' and 'do not disturb'). April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 158 • Log Out: *36 – Log yourself out from the phone where you are currently logged in. Voicemail • Check Messages: *17 – Access mailboxes to check for messages. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 159 • Voicemail Ringback On: *48 – Have voicemail ring your phone when you have any new messages. It rings after you next use the phone. • Voicemail Ringback Off: *49 – Switch off ringback. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 160: Chapter 28: System Administration

    4. Enter your security PIN (login code) and press Done. 5. Use the cursor keys to select System Information. 6. The system displays information about itself. Related links System Administration on page 160 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 161: Checking The Time Server Status

    4. Enter your security PIN (login code) and press Done. 5. Use the cursor keys to select Date. 6. The current date being used by the telephone system is displayed. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 162: Setting The Time

    8. When a valid time has been entered, the display confirms that by showing the Set soft key. 9. To set the time as the new time to be used by the telephone system, press Set. Related links System Administration on page 160 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 163: Setting The Time Offset

    Important: • A shutdown must always be used to switch off the system. Simply removing the power cord or switching off the power input may cause errors. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 164: Managing The Memory Cards

    The memory card menu allows you to check the status of the memory card or cards fitted to your telephone system and to perform a number of actions on the cards. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 165 System card in the system control unit. • Upgrade Binaries (IP500 V2) – Copy software files from an Option card to the System card in the system control unit. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 166: Reporting System Alarms

    2. Scroll to the alarm message text: • If displayed, press Admin to see additional information. • If displayed, press Clear to clear the alarm. Related links System Administration on page 160 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 167: Chapter 29: Menus

    See The Status Menu on page 150. Related links Menus on page 167 Features Menu This menu is accessed by pressing the Features soft key. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 168: A Menu

    Menus 9600 Series Phone Features Menu Related links Menus on page 167 A Menu This menu is used mainly for phone specific settings that are stored by the phone rather than settings that are stored by the phone system. The menu is accessed by pressing the key.

  • Page 169: Menu Access Control

    • Forwarding Functions – Controls whether you can access the phone's menu options for forwarding and follow me functions. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 170 • System Administration Controls – The System Administration option is only shown if you have been configured as a 'System Phone' user. Related links Menus on page 167 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 171: Chapter 30: Entering Text Characters

    For example, though marked with just ABC, the 2 key also matches the accented forms of those characters, for example À, Á, Á, Ã, Ä, Å and Ç. The set of additional unmarked characters matched varies depending on the language settings of your system. April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

  • Page 172: Entering Characters For Other Functions

    • Use the left and right cursor keys to move the cursor. • Press Bksp to delete the character before the cursor. Related links Entering Text Characters on page 171 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 173 Bridged Appearance .............22 Self-Administer ............Call Appearance ............Send All Calls ............. Call Coverage ...............22 Suppress Digits ............Line Appearance ............Twinning ..............Attention Ring ..............User ................April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 174 Add from the Call Log ...........98 Change Call from ............... Buttons ............... Edit ................Contacts ............... Make a call ..............Feature Buttons ............Search ..............93, Programmable Buttons ..........128 Display ................. 25, April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 175 Idle Line Preference .............22 Feature Buttons ............25, Ignore ...................38 Features Menu ..............167 Internal Auto-Answer ............Flash Hook Button ............. Internal Twinning ............44, Follow Me ..............44, Short Codes ..............48 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 176 Mobile 9630 ................15 Mobile Twin Button ............. 9640 ................16 Mobile Twinning ............44 9641 ................17 Number .................60 9650 ................18 Reclaim call ..............Auto Lock ..............120 Transfer to .............. 61, April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 177 ................137 9611 ................Ringing Line Preference ............9620 ................12 9621 ................14 9630 ................15 9640 ................16 SBM24 ................. 9641 ................17 Screen ................9650 ................18 Auto-Return ..............Auto Lock ..............120 April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...
  • Page 178 Send call to voicemail ...........38 Short Codes ..............Transfer ................ Transfer to ..............113 Visual Voice ..............Voicemail Email ............110 Volume ................146 Call ................Handset ..............Handsfree ..............Headset ..............85, April 2020 9600 Series Phone User Guide Comments on this document? infodev@avaya.com...

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