Avaya one-X 9600 Series Installation And Maintenance Manual
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Avaya one-X 9600 Series Installation And Maintenance Manual

Deskphone edition sip ip telephones release 2.4
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Download this manual See also: Administrator's Manual, Installation and Maintenance Manual
Avaya one-X™ Deskphone Edition
for 9600 Series SIP IP Telephones
Installation and Maintenance Guide
Release 2.4
16-601943
Issue 3
December 2008

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Summary of Contents for Avaya one-X 9600 Series

  • Page 1 Avaya one-X™ Deskphone Edition for 9600 Series SIP IP Telephones Installation and Maintenance Guide Release 2.4 16-601943 Issue 3 December 2008...
  • Page 2 "one-X Deskphone SIP". Link disclaimer Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them.

  • Page 3: Table Of Contents

    Contents Chapter 1: Introduction ......About This Guide ........Intended Audience.
  • Page 4 Contents Signaling Protocol Identifier ......Configuring SIP Settings ....... Configuring Time Server Settings .

  • Page 5: Issue 3 December 2008

    Contents ITU Documents........ISO/IEC, ANSI/IEEE Documents ......Index .
  • Page 6 Contents 6 9600 Series SIP IP Telephones Release 2.4 Installation and Maintenance Guide...

  • Page 7: Chapter 1: Introduction

    This document is intended for personnel who install and administer the 9600 Series SIP IP Telephones. CAUTION: Avaya does not provide product support for many of the products mentioned in CAUTION: this document. Take care to ensure that there is adequate technical support available for the servers involved, including, but not necessarily limited to, HTTP, HTTPS, and DHCP servers.

  • Page 8: Document Organization

    LAN administrator. Chapter 4: Maintaining Describes maintenance actions like downloading telephone 9600 Series SIP IP software from the Avaya support Web site and customizing Telephones system values. Chapter 5: Troubleshooting Describes error conditions and messages that might occur Guidelines during the installation of the 9600 Series SIP IP Telephones.

  • Page 9: What's New In This Release

    Button Module Support - The 9630/9630G and 9640/9640G SIP IP Telephones now support one SBM24 Button Module. Setting Date & Time - A small section has been added to "Chapter 8" in the Avaya one-X™ Deskphone Edition for 9600 Series SIP IP Telephones Administrator Guide on how to set the date and time for SIP telephones.

  • Page 10: Online Documentation

    The following parameters have been removed: ENABLE_AVAYA_ENVIRONMENT (replaced by DISCOVER_AVAYA_ENVIRONMENT) SIPPROXYSRVR (replaced by SIP_CONTROLLER_LIST) Online Documentation See the Avaya support site at http://www.avaya.com/support for 9600 Series SIP IP Telephone technical and end user documentation. 10 9600 Series SIP IP Telephones Release 2.4 Installation and Maintenance Guide...

  • Page 11: Customer Support

    Internet Engineering Task Force (IETF) and the International Telecommunication Union (ITU). Customer Support For 9600 Series SIP IP Telephone support, call the Avaya support number provided to you by your Avaya representative or Avaya reseller. Information about Avaya products can be obtained at the following URL: http://www.avaya.com/support...
  • Page 12 Introduction 12 9600 Series SIP IP Telephones Release 2.4 Installation and Maintenance Guide...

  • Page 13: Chapter 2: 9600 Series Sip Ip Telephone Installation

    Introduction The 9600 Series SIP IP Telephones use Internet Protocol (IP) technology with Ethernet interfaces. The IP telephones supplement the existing Avaya IP Solutions platform. The 9600 Series SIP IP Telephones support DHCP and HTTP/HTTPS over IPv4/UDP which enhance the administration and servicing of the telephones. These telephones use DHCP to obtain dynamic IP Addresses and HTTP or HTTPS to download new software versions or customized settings for the telephones.

  • Page 14: Software

    9600 Series SIP IP Telephone Installation Series SIP IP Telephones, see the instructions boxed with the telephone. Wall or desk mount instructions are also available on the Avaya support Web site http://www.avaya.com/support. Software The 9600 Series IP Telephones ship from the factory set to the H.323 protocol. To run the telephones in a SIP environment, you must convert the telephone(s) to SIP settings.
  • Page 15 The SIP upgrade script and application files from the Avaya Support Web site, http://www.avaya.com/support, are loaded correctly on the HTTP/HTTPS server. If applicable, the Voice Mail server is administered as described in the Avaya one-X™ Deskphone Edition for 9600 Series SIP IP Telephones Administrator Guide.

  • Page 16: Converting Software On 9600 Series Ip Telephones

    Note: Requirements to Verify for Each IP Telephone You have an extension number and an Avaya Communication Manager security code (password) for each applicable IP telephone. You have an OPTIM extension number and an Avaya Communication Manager security code (password) for each telephone, and have configured SIP Enablement Services for each telephone.

  • Page 17: Converting 9600 Series Ip Telephones

    HTTP server and both SES and CM must be configured with the appropriate SIP parameters. To convert an individual telephone from SIP to H.323, Avaya Communication Manager (CM) must be configured with the appropriate H.323 parameters.
  • Page 18 For information about the SIG parameter, see “Choosing the Right Application Note: File and Upgrade Script File” in the Avaya one-X™ Deskphone Edition for 9600 Series SIP IP Telephones Administrator Guide. For information on setting or changing the SIG parameter, see Signaling Protocol Identifier on page 45.

  • Page 19: Assembling The 9600 Series Sip Ip Telephone

    Assembling the 9600 Series SIP IP Telephone Table 1: H.323 to SIP and SIP to H.323 Conversion Chart (continued) To convert this To this type of type of Environment telephone telephone Then: H.323-centric H.323 Perform the SIG Craft procedure to change the SIG parameter value from “2"...
  • Page 20 9600 Series SIP IP Telephone Installation Figures 1, 2, and 3 provide illustrations to connect cords to jacks on 9600 IP Series Telephones. Use the illustrations and associated procedures as appropriate for telephone assembly. Telephone Model: See: 9620 Figure 1 9630, 9640 Figure 2 9630G, 9640G...
  • Page 21 Assembling the 9600 Series SIP IP Telephone Figure 1: Connection Jacks on a 9620 Series SIP IP Telephone IEEE Issue 3 December 2008...
  • Page 22 9600 Series SIP IP Telephone Installation Figure 2: Connection Jacks on a 9630 & 9640 Series SIP IP Telephone IEEE 22 9600 Series SIP IP Telephones Release 2.4 Installation and Maintenance Guide...
  • Page 23 Assembling the 9600 Series SIP IP Telephone Figure 3: Connection Jacks on a 9630G & 9640G Series SIP IP Telephone IEEE Issue 3 December 2008...

  • Page 24: Dynamic Addressing Process/Telephone Startup

    16 to understand the requirements for converting factory-set H.323 telephones to SIP and make any changes necessary to suit your particular environment. Also, ensure that both Avaya Communication Manager (CM) and SIP Enablement Services (SES) are properly set up for your telephone environment.
  • Page 25 The Avaya one-X™ name and logo display. 3. The system initialization value for the language file in use is checked for a non-null value, in which case the text strings in the language file named by that value are used for text display.
  • Page 26 9600 Series SIP IP Telephone Installation 5. The telephone displays the speed of the Ethernet interface in Mbps, that is, 10, 100, or 1000. The message No Ethernet displays until the software determines whether the interface is 10 Mbps, 100 Mbps, or 1000Mbps. Note: The Ethernet speed indicated is the LAN interface speed for both the telephone Note:...
  • Page 27 Dynamic Addressing Process/Telephone Startup 11. When connected, the telephone looks for an upgrade script file. 12. The HTTP server sends and identifies an upgrade script, gets the settings file, the language file, and any firmware updates. The GET message might have to be sent several times. Each time the GET message is sent, the URI for the current HTTP request displays.
  • Page 28 9600 Series SIP IP Telephone Installation 4. If a connection to the SCEP server is successfully established, if the value of the configuration parameter MYCERTWAIT is 1, SCEP remains in progress until the request for a certificate is granted or rejected. 5.
  • Page 29 Selecting “no” causes the telephone to operate in the Visiting User mode, where an inactivity timer will log the user off after a predetermined time. For more information about this feature, see the Avaya one-X™ Deskphone Edition for 9600 Series SIP IP Telephones Administrator Guide.
  • Page 30 9600 Series SIP IP Telephone Installation 30 9600 Series SIP IP Telephones Release 2.4 Installation and Maintenance Guide...

  • Page 31: Chapter 3: Local Administrative Options

    HTTP server. Chapter 4: Maintaining 9600 Series SIP IP Telephones and “9600 Series IP Telephone Scripts and Application Files” in Chapter 4 of the Avaya one-X™ Deskphone Edition for 9600 Series SIP IP Telephones Administrator Guide. CAUTION: Only trained installers or technicians should perform local (craft) procedures.

  • Page 32: Accessing Local (Craft) Procedures

    Local Administrative Options Accessing Local (Craft) Procedures Note: Local procedures can only be invoked when the local (dialpad) procedure status Note: system value (PROCSTAT) is “0”, giving full access to local procedures. Note: The factory-set default Craft Access Code is 27238. Note: During Telephone Startup: 1.

  • Page 33: Entering Data For Administrative Options

    Entering Data for Administrative Options Entering Data for Administrative Options This section applies to all 9600 Series SIP IP Telephones and describes how to enter data for administrative options. 1. The first application line on any screen is automatically highlighted (selected) when the telephone displays the screen.
  • Page 34 Local Administrative Options Note: Unless otherwise prohibited using administration, a user can view but not change Note: most of the parameters associated with Craft procedures. For more information, see the applicable users guide(s). Shown As Craft Procedure Purpose 802.1X Set the 802.1X operational Setting the 802.1X Operational mode Mode...

  • Page 35: Setting The 802.1X Operational Mode

    802.1X pass-thru and the DOT1XSTAT configuration parameter must be set to “1” or “2” for the telephone to support supplicant operation. For more information, see the Avaya one-X™ Deskphone Edition for 9600 Series SIP IP Telephones Administrator Guide.

  • Page 36: Static Addressing Installation

    Static addressing is necessary when a DHCP server is unavailable. CAUTION: Because of the increased opportunities for text entry errors associated with static addressing, Avaya strongly recommends that a DHCP server be installed and static addressing avoided. 36 9600 Series SIP IP Telephones Release 2.4 Installation and Maintenance Guide...
  • Page 37 Static Addressing Installation Use the following procedure to invoke manual address information programming. 1. When you select ADDR from the Admin Procedure Screen, the Static Addressing Local Procedure screen displays as follows with the prompt “Select address to change.”: Line Description and Static Addressing screen (Configuration Parameter Value) Yes or No (USE_DHCP)
  • Page 38 Local Administrative Options 3. Depending on the item you selected, choose one of the following: If you want to Then Change any of the IP Use the dialpad to enter the new IP Address. IP Addresses have Address values (File, three sets of three digits followed by a period.

  • Page 39: Disable/Enable Automatic Gain Control

    Disable/Enable Automatic Gain Control Disable/Enable Automatic Gain Control Use the following procedure to turn automatic gain control for the handset, headset, and/or the Speaker on or off. 1. When you select AGC from the Admin Procedures Screen, the following text displays: Handset Auto Gain Control Headset Auto Gain Control Speaker Auto Gain Control...

  • Page 40: Disable/Enable Debug Mode

    Local Administrative Options Use the following procedure to clear the telephone of its administrative, user-assigned, and options values. 1. When you select CLEAR from the Admin Procedures Screen, the telephone displays a confirmation screen. 2. If you do not want to clear all values, press No to terminate the procedure and retain the current values.

  • Page 41: Group Identifier

    Group Identifier 3. Press Save to store the new setting. If the value changed from "On" to "Off", the telephone initiates a reset. If the value changed from "Off" to "On" the Admin Procedures screen redisplays. The telephone saves the new value. Group Identifier Use the following procedure to set or change the Group Identifier.
  • Page 42 Local Administrative Options "100Mbps half" when PHY1STAT = 4 “100Mbps full” when PHY1STAT = 5 “1000 Mbps full” when PHY1STAT = 6 Note: A PHY1STAT value of 6 applies only to telephone models that support Gigabit Note: Ethernet (GigE), otherwise this value/choice does not display. The PHY2STAT text strings are: "Disabled"...

  • Page 43: Disable/Enable Event Logging

    Log: Choice Selector Bar for the SYSLOG_LEVEL value defined below. Log Categories... Use only when directed to do so by Avaya Services. on/off Remote Logging nnn.nnn.nnn.nnn Remote Log Server where the text string is the wording associated with the current system value of SYSLOG_ENABLED (1 = Enabled;...

  • Page 44: Logout

    Local Administrative Options Logout Use the following procedure to log off a telephone. CAUTION: Once a telephone is logged off, a password and extension might be needed to CAUTION: log back on. 1. When you select LOGOUT from the Admin Procedures Screen, the telephone displays a confirmation screen asking if you are sure you want to log out.

  • Page 45: Restart The Telephone

    Restart the Telephone Restart the Telephone Use the following procedure to restart the telephone. 1. When you select RESTART PHONE from the Admin Procedures Screen, the telephone displays a confirmation screen asking if you are sure you want to restart the telephone. 2.

  • Page 46: Configuring Sip Settings

    Local Administrative Options 2. To change the setting, press the Change softkey until you see the setting you want or use the Right or Left navigation arrow to cycle through the settings. Depending on the current value, the next sequential text string is selected and displayed as the setting.
  • Page 47 SIP_MODE SIP Mode: e.g., avaya.com SIP Domain: SIP_DOMAIN Yes or No - indicates whether Avaya Environment: DISCOVER_AVAYA_ only an Avaya environment (CM ENVIRONMENT & SES) is in effect. SIPSIGNAL TCP or TLS or UDP. Transport Type: SIPREGPROXYPOLICY alternate or simultaneous...

  • Page 48: Configuring Time Server Settings

    Local Administrative Options - If the field shows Right/Left Arrow indicators, press the Change softkey or the Right or Left navigation arrow to cycle through the settings. Depending on the current value, the next sequential value displays. - If the field does not show the Choice indicator, press the appropriate softkey(s) and/or use the dialpad to enter the new value.

  • Page 49: Site-Specific Option Number Setting

    Site-Specific Option Number Setting Site-Specific Option Number Setting CAUTION: Do not perform this procedure if you are using static addressing. Perform this CAUTION: procedure only if you are using DHCP and the LAN administrator instructs you to do this. Use the following procedure to set the Site-Specific Option Number (SSON). 1.
  • Page 50 Local Administrative Options 1. When you select VIEW from the Admin Procedures Screen, the following text displays: Associated Configuration Setting Description Parameter Telephone Model, e.g., MODEL Model 9630 The “big app” filename Application File The “little app” filename Boot File One to three digit GROUP GROUP Group...

  • Page 51: Chapter 4: Maintaining 9600 Series Sip Ip Telephones

    Downloading Software Upgrades The files necessary to operate the 9600 Series IP Telephones are available on the Avaya Web site at: http://www.avaya.com/support. You must select one of two software “bundles” to download the latest software, depending on whether your telephone environment is primarily SIP-centric or H.323-centric.

  • Page 52: Download Procedure

    The Avaya-provided upgrade script files and the binaries included in the zip files upgrade the Avaya IP Telephones. You should not need to modify them. It is essential that all the binary files be together on the file server. When downloading a new release onto a file server with an existing release already on it, we recommend that you: Stop the file server.

  • Page 53: Updating The Settings File

    HTTP. This happens when you initially download the script file template from the Avaya support Web site, before you make any changes. When the settings file contains no setting changes, the telephone does not go back to the upgrade script file.

  • Page 54: The Group System Value

    Maintaining 9600 Series SIP IP Telephones LANGUAGES command in the 46xxsettings file before downloading a language file with the same filename. Note: Language files for 9600 Series SIP IP Telephones have a .xml filename Note: extension whereas language files for 9600 Series IP Telephones set to H.323 have a .txt filename extension.

  • Page 55: Chapter 5: Troubleshooting Guidelines

    HTTP/HTTPS server. See The View Administrative Option on page 49 for more information. Check the Avaya Web site to verify whether the correct files are being used. Use the ADDR Craft procedure to verify IP Addresses. See...

  • Page 56: Dtmf Tones

    DTMF "tones" as "telephone event" RTP packets per RFC 2833. Whether a non-SIP telephone hears these DTMF tones depends on whether the Avaya Communication Manager media resource converts the "telephone event" RTP packets into audio RTP packets.
  • Page 57 Installation Error and Status Messages Table 2: Possible Error and Status Messages During Installation of 9600 Series IP Telephones (continued) Message Cause/Resolution CAUSE: At least one of the IP Addresses offered by the DHCP server DHCP: CONFLICT conflicts with another address. RESOLUTION: Review DHCP server administration to identify duplicate IP Address(es).

  • Page 58: Operational Errors And Status Messages

    DHCP or HTTP, as appropriate. CAUSE: This might be a firmware fault because the MAC address in memory is corrupted. RESOLUTION: Return the telephone to Avaya for repair. The message light on the telephone turns CAUSE: This is a hardware fault.
  • Page 59 Operational Errors and Status Messages Table 3: Operational Error Conditions for 9600 Series SIP IP Telephones (continued) Condition Cause/Resolution The telephone was AND no lights are lit CAUSE: Loss of power. working, but does on the telephone and RESOLUTION: Check the connections between not work now, the display is not lit.
  • Page 60 RESOLUTION: You can have the user provide as gaps in speech, or diagnostic data by invoking the Network static, clipped or Information feature under the A (Avaya) button garbled speech, etc. on the telephone. One or more Quality of Service (QoS) features should be implemented...
  • Page 61 RESOLUTION: Map the extension on the off-pbx-telephone station-mapping form, a sample of which appears in Appendix C of the Avaya one-X™ Deskphone Edition for 9600 Series SIP IP Telephones Administrator Guide. CAUSE: Possible error in SIG group configuration on CM, which indicates the default region for the SIP trunk to Communication Manager.
  • Page 62 AND the setting being CAUSE: The user changed the time format properly, ignored is the using the Avaya Menu Options & Settings. TIMEFORMAT RESOLUTION: None; the user wants the time setting. set that way. Telephone power is interrupted while the...

  • Page 63: Network Ping Diagnostics

    6 of 6 Network Ping Diagnostics A Ping softkey appears when you view a network address in the Avaya Menu Network Information... option. Users can validate the routing to provisioned addresses using the Ping softkey.

  • Page 64: Other Troubleshooting (Including Failover)

    Troubleshooting Guidelines When SRTP is provisioned in CM, the default cryptosuite used is ‘aescm128-hmac80’. The 9600 Series SIP IP Telephone also assumes that no encryption is an option provisioned in CM. If these assumptions were made explicit in the 46xxsettings.txt file they would show as: SET MEDIAENCRYPTION "9"...
  • Page 65 1. Two Craft (local admin) menu options VIEW (current/active configuration) and SIP (configuration checklist; icons indicate state. Ping in ADDR or via Avaya Menu’s Network Information option. 2. SNMP query config and view, but does not provide as much information as SIP Craft procedure.
  • Page 66 Troubleshooting Guidelines Category Symptom Diagnosis/Possible Resolution False "User logged in at Check SES and flush old registrations (or another location" wait a day or so until SES flushes old registration automatically). User was rebooted without a logoff Possible bad configuration - secondary server forwarded registration to primary server.

  • Page 67: Appendix A: Restart Scenarios

    Appendix A: Restart Scenarios Scenarios for the Restart Process The sequence of the restart process depends on the status of the boot and application files. This appendix explains the different scenarios possible. Note: The file names used in this appendix are examples only. Your particular file Note: names are likely to be different.

  • Page 68: Boot File Needs To Be Upgraded

    2. During hardware initialization, the system initialization values for contrast and brightness are checked for non-null values, and set accordingly. The Avaya one-X™ name and logo display on sets with bit-mapped displays. 3. The system initialization value for the language file in use is checked for a non-null value, in which case the text strings in the language file named by that value are used for text display.
  • Page 69 Scenarios for the Restart Process message. In addition, a progress bar consisting of an unfilled black rectangle displays, centered on an Application Line below the logo image, as shown below. The rectangle fills from left-to-right as storage proceeds, with the filled percentage of the rectangle being approximately the same as the percentage of the file that has been stored.
  • Page 70 Restart Scenarios 8. VLAN verification and tagging occur. The following message displays: VLAN ID = n where n is the VLAN ID being used. 9. The DHCP server provides IP Addresses for the following hardware: The IP telephone The HTTP/HTTPS server The SIP Proxy server 10.
  • Page 71 Selecting “no” causes the telephone to operate in the Visiting User mode, where an inactivity timer will log the user off after a predetermined time. For more information about this feature, see the Avaya one-X™ Deskphone Edition for 9600 Series SIP IP Telephones Administrator Guide.

  • Page 72: Latest Boot File Loaded/No Application File Or Application File Needs To Be Upgraded

    Restart Scenarios Latest Boot File Loaded/No Application File or Application File Needs to be Upgraded This procedure occurs with normal application file upgrades. 1. The telephone displays: Restarting... 2. The telephone detects and displays the speed of the Ethernet interface in Mbps, that is, 0, 10, or 100.

  • Page 73: Latest Boot File And System-Specific Application File Already Loaded

    Scenarios for the Restart Process 6. While the upgrade script file is being downloaded from the HTTP server, all IP telephones display the following message: HTTP:n sc etag where n is the number of the IP Address obtained from the HTTP server, sc is the status code of the HTTP response and etag is the value of the ETag header.
  • Page 74 Restart Scenarios 2. The telephone detects and displays the speed of the Ethernet interface in Mbps, that is, 0, 10, or 100. The message No Ethernet displays until the software determines whether the interface is 10 Mbps or 100 Mbps. Note: The Ethernet speed indicated is the LAN interface speed for both the telephone Note:...

  • Page 75: Appendix B: Glossary Of Terms

    Address Resolution Protocol, used, for example, to verify that the IP Address provided by the DHCP server is not in use by another IP telephone. Call Server In an Avaya SIP environment, the “call server” is the combination of SIP Enablement Services (SES) and Avaya Communication Manager. CLAN Control LAN, type of Gatekeeper circuit pack.
  • Page 76 PMK (Pair-wise Master Key) between the client and the NAS. Gatekeeper H.323 application that performs essential control, administrative, and managerial functions in the media server. Sometimes called CLAN in Avaya documents. H.323 A TCP/IP-based protocol for VoIP signaling. HTTP Hypertext Transfer Protocol, used to request and transmit pages on the World Wide Web.
  • Page 77 Terms Used in This Guide System - Specific to a particular type of call server, for example, Avaya Communication specific Manager (CM). “System-specific signaling” refers to messages specific to the signaling protocol used by the system, for example, H.323 and/or CCMS messages used by CM and IP Office.
  • Page 78 Glossary of Terms 78 9600 Series SIP IP Telephones Release 2.4 Installation and Maintenance Guide...

  • Page 79: Appendix C: Related Documentation

    Appendix C: Related Documentation IETF Documents IETF documents provide standards relevant to IP Telephony and are available for free from the IETF Web site: http://www.ietf.org/rfc.html. ITU Documents Access the ITU Web site for more information about ITU guidelines and documents, available for a fee from the ITU Web site: http://www.itu.int.
  • Page 80 Related Documentation 80 9600 Series SIP IP Telephones Release 2.4 Installation and Maintenance Guide...
  • Page 81 ..Automatic Gain Control, Disable/Enable ....Avaya Distributed Office . . . H.323 to SIP and SIP to H.323 Conversion Chart .
  • Page 82 Index ....LOG Procedure ....Logoff Procedure .

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