HP MSL6000 Series User Manual page 138

Table 11 Troubleshooting General Problems (continued)
Problem
An Ultrium cartridge that has data
written to it and is write-protected
restores very slowly.
Cannot write to tape.
Cannot load the cleaning cartridge.
Connections
Changed the drive SCSI ID, but the
new ID is not recognized by the host
computer.
138 Troubleshooting
Solution
• LTO Cartridge Memory has failed, and the drive
cannot use the tape directory information to recover
the data. The data can still be recovered, but may
take longer than normal.
• Contact your authorized support provider for more
information.
• Check the write-protect tab on the tape to assure
write-enabled status.
• Ensure that the application software does not have
the write-protect setting activated.
• Check the host device file system access permissions.
• Verify that you are using the correct tape type for
your drive technology.
• Try a new tape.
CAUTION: During the troubleshooting process, do not
put the tape in question into another drive, since
damaged tapes can damage drives.
• Ensure you are using an approved cleaning
cartridge for your drive type.
• Verify that the reserved cleaning slot is set up
correctly and that the cartridge is in the correct slot.
The slot numbering may be affected when manually
loading a magazine, changing the number of mail
slots, or using the default numbering scheme which
begins with zero.
• Contact your authorized service provider.
• Check that all SCSI devices on the same bus have
different ID numbers.
• Reboot the host.
• Check for proper cabling and termination.
• Contact your authorized service provider.