HP MSL6000 Series User Manual page 137

Table 11 Troubleshooting General Problems (continued)
Problem
A tape is stuck in a drive.
A tape is stuck in the robotics.
A tape is stuck in a storage slot.
Robotics are misaligned.
Robotics won't get a tape.
Tape/drive/robotics are misaligned.
Media
Cannot load tape into drive.
A new Ultrium data cartridge that is
write-enabled is rejected by the drive.
A new Ultrium data cartridge that is
write-protected is rejected in multiple
known good drives.
Solution
• Cycle power to the library or reboot using the GUI
touch screen, and retry unloading the tape from the
library GUI touch screen, the Remote Management
Interface, or the host application software.
• Ensure the host application software is not reserving
the slot or drive. The software needs to cancel the
reservation. If necessary, disconnect from the host,
power cycle, and unload the drive.
• Contact your authorized service provider.
Run a Vertical Calibration test from the
•
Diagnostics section of the Utilities menu.
• Cycle power to the library or reboot using the GUI
touch screen.
• Contact your authorized service provider.
• Using the GUI touch screen, open the appropriate
door, and remove the magazine.
• Pull the tape out.
• Reinsert the magazine.
• If the magazine is damaged, contact your
authorized service provider.
• Run a Vertical Calibration test from the
Diagnostics section of the Utilities menu.
• Ensure that you are using the correct tape type for
your drive technology.
• Contact your authorized service provider.
• Ensure your media and format type matches your
drive type.
• LTO Cartridge Memory has failed or is damaged.
Replace the data cartridge.
• LTO Cartridge Memory has failed, and the drive has
found no data to recover. Replace the data
cartridge.
MSL6000 series tape library user guide 137