Intermec CN3, CN3e User Manual page 103

Chapter 4 — Troubleshooting and Maintaining the CN3
Problems While Configuring 802.1x Security (continued)
Problem
A network connection icon appears in
the toolbar, but then disappears.
You are setting up multiple access
points in a network, with different
SSIDs, and the connection fails.
You are setting up multiple access
points in a network, with different
SSIDs, and the connection fails.
The CN3 indicates it is not
authenticated.
You receive a message saying "The
server certificate has expired or your
system date is incorrect" after you
perform a clean boot on the CN3.
90
Solution
The CN3 may not be communicating with the intended
access point. Make sure the CN3 network name matches
the access point network name. Default network name is
"INTERMEC."
Access point may not be communicating with server.
Ensure the access point is turned on, properly
configured, and has 802.1x security enabled
CN3 does not save WEP key values when changing the
SSID. Reenter the WEP key values and apply the network
settings. You should now be able to connect.
The CN3 does not save WEP key values when changing
the SSID. Reenter the WEP key value after changing the
SSID and save your changes. You should now be able to
connect to the different access points.
Make sure that:
•
the User Name and Password parameters on the CN3
must match the user name and password on
authentication server. You may need to reenter the
password on both the CN3, authentication server.
•
on your authentication server, the user and group are
allowed and the group policy is allowed to log into the
server. For help, see the documentation that shipped
with your authentication server software.
•
the IP address and secret key for access point must
match the IP address and secret key on the
authentication server. You may need to reenter the IP
address and secret key on both your access point and
authentication server.
•
the authentication server software is running on the
server PC.
Date and time are not saved when you perform a clean
boot. Reenter the date and time, and then save your
changes.
CN3 Series Mobile Computer User's Manual for Windows Mobile 5.0