Intermec CN3, CN3e User Manual page 101

Chapter 4 — Troubleshooting and Maintaining the CN3
Problems While Configuring the CN3 (continued)
Problem
You cannot type a character on the
keypad or you can only type uppercase
or lowercase letters.
Problems While Operating the CN3
Problem
You press the Power button and
nothing happens.
The Battery status LED is on.
The computer appears to be locked up
and you cannot enter data.
You tap the screen and nothing
happens.
88
Solution
You may have locked a modifier key on the keypad.Press
the necessary key sequence to unlock the key. For help,
see "Using the Keypad" on page
Solution
•
Make sure the backlight is on.
•
Make sure you have a charged battery that is installed
correctly. For help, see
page 5.
•
The battery may be discharged. Replace the battery
with a spare charged battery, or charge the battery.
•
Perform a warm boot or a cold boot.
The battery status LED indicates the following states:
•
If the battery status LED is a steady green, the battery
is more than 95% charged and computer is on a
charger.
•
If the battery status LED is blinking red, then the
battery is low. Replace or charge the battery.
•
If the battery status LED is a steady red, the main
battery is on charge.
•
If the battery status LED is amber, the CN3 is on
charge and either the battery temperature is outside
of the charging range, or the battery is defective.
•
Press the power key to turn off the computer, then
press the power key again to turn it on.
•
Press and hold the power key ten seconds to warm
boot the computer.
•
Try reloading the firmware. See
System Software" on page 78
•
If the computer does not boot or reset, contact your
Intermec representative for help.
Align your screen. For help, see
Screen" on page
CN3 Series Mobile Computer User's Manual for Windows Mobile 5.0
11.
"Charging the Battery" on
"Upgrading the
.
"Aligning the Touch
21.