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Troubleshooting
This appendix contains valuable information to help you solve the most common
printer problems. The problems addressed are divided into these types:
· Printer health
· Print quality
· Data transfer
· Application software
Troubleshooting quick list
Many common problems can be solved by checking for just three items:
· Is the printer connected to a good power source?
· Does the printer driver software match the emulation selected on the printer?
Isolating problems
You can quickly isolate problems to either the printer, computer/printer interface, or
application software using the following procedure:
1. Turn the printer OFF, then ON.
2. Load media, then run a prime to assure that all jets fire.
3. Perform a color calibration.
If your printer fails during any of the above steps, call your dealer or call Technical
Support. Otherwise, continue with the steps that follow.
4. Send a sample print directly to the printer through the parallel port. For
example, on Windows 95/98, type: copy /b <filename>.rtl lpt1. On Win-
dows NT type: print /d:lpt1 <filename>.
5. If your computer is running on a network, login and copy the sample file to
the printer over the network.
6. If steps 4 or 5 fail, repeat them using another computer.
If any of these steps fail, your printer may not be correctly connected to
your computer and/or network. Contact your network administrator or your
dealer. Otherwise, continue with the steps that follow.
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