Troubleshooting; Basic Troubleshooting - Kodak Hero 7.1 User Manual

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Troubleshooting

Basic Troubleshooting

Some problems can be resolved quickly by power cycling the printer: Turn off your printer.
Wait five seconds. Turn on the printer.
Use the following information to help troubleshoot problems with your printer.
Problem
Printer does not
power on
Printer not detected
26
Possible Solutions
■
Make sure you are using the power cord that came with your
printer.
■
Make sure the power cord is connected to the AC adapter and
is plugged into an outlet or power strip.
■
Make sure that your printer is plugged in and turned on, and
that the on/off LED is glowing steadily.
■
If you are using a USB cable, make sure that:
– it is a USB 2.0 cable.
– it is connected to both your printer and your computer.
– you restart the computer if the USB cable was
disconnected from the printer then reconnected, or if
power to the printer was interrupted.
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