Troubleshooting; Basic Troubleshooting - Kodak ESP 3200 Series Start Here Manual

Troubleshooting
Basic troubleshooting
Some problems can be resolved quickly by power cycling the printer: Turn off your
printer. Wait five seconds. Turn on the printer.
Use the following information to help troubleshoot problems with your printer.
For more troubleshooting information, go to:
o
www.kodak.com/go/itg to use our Step-by-Step Solutions and Repair tool for
help with problems such as paper jams and image quality.
o
www.kodak.com/go/esp3250support for FAQs and links to other support for
your printer.
o
www.kodak.com/go/esp3250downloads to download the latest software and
firmware files.
o
www.kodak.com/go/esp3250specs for the recommended system requirements.
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Printer does not power on
0
Make sure you are using the power cord that came with your printer.
0
Make sure the power cord is connected to the AC adapter and is plugged
into an outlet or power strip.
0
If the USB 2.0 cable was disconnected from the printer, then reconnected, or
if power to the printer was interrupted, restart the computer.
Printer not detected Make sure:
0
your printer is plugged in and turned on.
0
you have a USB 2.0 cable.
0
the USB cable is connected to both your printer and your computer.
Printhead carriage jam
0
Open the printer access door and clear any obstructions.
0
Check that the printhead and ink cartridges are installed correctly.
(The printhead and ink cartridges are installed correctly when you hear
them click into place.)
Image quality problems
0
For best results, use KODAK Paper or a paper with the COLORLOK
Technology logo on the package.
0
Make sure the paper is loaded correctly. See pages 6 through 8.
0
For more help, go to www.kodak.com/go/itg, select AII-in-one printer, then
Print Quality (missing colors, blank prints, etc).
Ink cartridge problems
0
Check that KODAK Ink Cartridge(s) are installed. Do not use non-Kodak
brand or refilled ink cartridges.
0
Remove, then install the cartridges again. Make sure the cartridges click into
place.
12 www.kodak.com/go/aio5upport