Troubleshooting; Basic Troubleshooting - Kodak ESP 7200 Series Start Here Manual

Troubleshooting
Basic troubleshooting
Some problems can be resolved quickly by power cycling the printer: Turn off your printer.
Wait five seconds. Turn on the printer.
Use the following information to help troubleshoot problems with your printer.
Problem
Printer does not
power on
Printer not detected
Wireless connectivity
Printhead carriage jam
Print quality
11
• Make sure you are using the power cord that came with your printer.
• Make sure the power cord is connected to the AC adapter and is
plugged into an outlet or power strip.
• If the USB 2.0 cable was disconnected from the printer, then
reconnected, or if power to the printer was interrupted, restart the
computer.
• Make sure your printer is plugged in and turned on.
• If you are using a USB cable, make sure that:
- you have a USB 2.0 cable.
- the USB cable is connected to both your printer and your
computer.
• If you are using a wireless connection, make sure that:
- the printer is connected to your wireless network (check the
Wi-Fi connectivity LED and the SSID).
- the router is transmitting data.
- the firewall (excluding WINDOWS Firewall) is allowing the
services needed for your printer.
For more information, go to www.kodak.com/go/inkjetnetworking.
For wireless connectivity issues, go to
www.kodak.com/go/inkjetnetworking.
• Open the printer access door and clear any obstructions.
• Check that the printhead and ink cartridges are installed correctly.
(The printhead and ink cartridges are installed correctly when you
hear them click into place.)
• For best results, use KODAK Paper or a paper with the COLORLOK
Technology logo on the package.
• Make sure the paper is loaded correctly (see page
4),
• For more information, go to www.kodak.com/go/itg. select AII-in-one
printer, then Print Quality (missing colors, blank prints, etc),
www.kodak.com/go/aio5upport