Talkswitch DESKTOP PHONE SYSTEM User Manual page 76

The first things you should check
1. Check that your telephone cables are connected to a wall jack at one end
and TalkSwitch at the other. Ensure the devices you are using as TalkSwitch
extensions (phones, faxes, etc.) are plugged into the extension jacks located
on the back panel of TalkSwitch. (Do not plug your extensions directly into
a wall jack.)
2. Check the Serial cable or U S B connection between TalkSwitch and your PC.
3. Ensure that TalkSwitch's power adapter is plugged into a working power
outlet and that TalkSwitch is turned on. Please make sure that you are
using the power adapter that was provided with TalkSwitch. This is a unique
adapter and it cannot be substituted with any other adapter. If your adapter
appears to be defective, please contact Centrepoint Technologies to order the
proper replacement adapter.
Problems that may occur during Configuration
Problem: I am not able to "Retrieve settings" from my TalkSwitch.
• Make sure your TalkSwitch is turned on and plugged into a working power
outlet. Then select "Retrieve settings", available under the File menu in the
Configuration Software.
• Make sure the serial or USB cable connecting TalkSwitch and your PC is
securely attached to the serial ports. "Retrieve settings", available under the
File menu in the Configuration Software. Confirm that TalkSwitch is set to
use the proper port. For USB, dial # 9 1 # at a Local Extension then you
should hear the prompt "Accepted". Next, reset TalkSwitch. For Serial, dial
# 9 0 # at a Local Extension then you should hear the prompt "Accepted".
Next, reset TalkSwitch.
• From the Control Centre, choose 'PC Connection' and then select COM Port.
Ensure that the Configuration Software is using the correct port to commu -
nicate with TalkSwitch. Then select "Retrieve settings", available under the
File menu in the Configuration Software.
• Try 'resetting' TalkSwitch (turn the power off and then back on). Then
select "Retrieve settings", available under the File menu in the
Configuration Software. This will often correct any 'miscommunication'
that may have occurred between TalkSwitch and your PC.
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TalkSwitch User Manual