Talkswitch DESKTOP PHONE SYSTEM User Manual page 4

3.0 Using Talkswitch
3.1 In the Office - Receiving Calls with the Auto Attendant
3.2 In the Office - Making and Receiving Calls
3.2.1 Making calls from a Local Extension . . . . . . . . . . . . . . . . . . .55
3.2.2 Receiving calls at a Local Extension . . . . . . . . . . . . . . . . . . . .56
3.2.3 Placing calls on Hold at a Local Extension . . . . . . . . . . . . . . .56
3.2.4 Transferring calls
3.2.5 Call Park - Parking and retrieving callers . . . . . . . . . . . . . . . .58
3.2.6 Call Queue - Queuing and retrieving callers . . . . . . . . . . . . .58
3.2.7 Conference calling with TalkSwitch . . . . . . . . . . . . . . . . . . . .59
3.2.8 Using Phones connected in parallel to TalkSwitch
3.2.9 External modem telephone line access . . . . . . . . . . . . . . . . . .61
3.3 Out of the Office - Receiving Calls through Call Forwarding . . . . . . . . . . .62
3.3.1 The three ways to forward calls . . . . . . . . . . . . . . . . . . . . . . .62
3.3.2 Screening options for forwarded calls . . . . . . . . . . . . . . . . . .63
3.4 Out of the Office - Making Calls with Call Back and Call Bridge . . . . . . . .64
3.4.1 Using Call Bridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
3.4.2 Using Call Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
3.5 Using the Internal Voicemail System . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
3.5.1 Activating Voice mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . .67
3.5.2 Accessing a Voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . .67
3.6 Music-on-Hold
3.7 Mode Switching Options
3.8 Upgrading the TalkSwitch Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Appendices
Appendix A - Help & Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Appendix B - Using TalkSwitch with Telephone Company Calling Services
Appendix C - Quick Commands and DTMF Functions
Appendix D - Safety Precautions and Regulatory Information . . . . . . . . . . . . . .91
Appendix E - TalkSwitch One Year Warranty . . . . . . . . . . . . . . . . . . . . . . . . . .95
Appendix F - Return Policy
Appendix G - TalkSwitch and Power Interruptions . . . . . . . . . . . . . . . . . . . . .101
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111
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