Page 1 DESKTOP PHONE SYSTEM U s e r G u i d e...
Page 2: Copyright Information
Copyright Information Centrepoint Technologies Inc, Copyright 2002. All Rights Reserved. Reproduction, adaptation or translation without prior written permission is prohibited, except as allowed under the copyright laws. Information in this user guide is subject to change without notice and does not represent any commitment on the part of Centrepoint Technologies Inc..
Page 3: Table Of Contents
1.3.1 The TalkSwitch 24 ....... . .3 1.3.2 The TalkSwitch 48 ....... . .4 1.4 Plugging into the Back Panel .
Page 4 3.2.6 Call Queue - Queuing and retrieving callers ... . .79 3.2.7 Conference calling with TalkSwitch 3.2.8 Using Phones connected in parallel to TalkSwitch 3.2.9 External modem telephone line access ....82 3.3 Out of the Office - Receiving Calls through Call Forwarding...
Page 5 3.7.2 Using Call Back ....... . .91 3.8 Upgrading the TalkSwitch Firmware ......92 Appendices Appendix A - Help &...
Page 6: Installing Talkswitch
7. TalkSwitch Memory Card (optional purchase for TalkSwitch 48 models) If any of these items are missing, please contact your reseller. The TalkSwitch Line jacks are sensitive to high voltage spikes from lightning. If you live in an area where electrical storms occur regularly, we recommend that you protect TalkSwitch by plugging the telephone cords coming from the TalkSwitch line jacks to a surge protection device connected to the incoming telephone lines.
Page 7: Front Panel Descriptions
Front Panel Descriptions TalkSwitch's front panel consists of a power button ("Power") and 5 LED lights that do more than let you know TalkSwitch is plugged in and turned on. What do the LED lights tell you? LED light: State...
Page 8: Back Panel Descriptions
Back Panel Descriptions Before connecting all your phones and lines to TalkSwitch, you may want to proceed with configuring the unit first. (See section 2.1) This will minimize the disruption time for your telephone lines while setting up the system.
Page 9: The Talkswitch 48
TalkSwitch. The ‘PF’ box in between E4 and L1/L2 represents power failure support. In the event of a power failure or loss of power to TalkSwitch, Extension 114 will be able to receive calls and make calls on Line 1.
Page 10 1x1 to 1x8. (x represents the unit ID number assigned to that TalkSwitch unit). By default all TalkSwitch units are shipped with a unit ID = 1. This means the extensions are 111 to 118. If it had unit ID 2 then they would be 121 to 128.
Page 11: Plugging Into The Back Panel
TalkSwitch. No commands are required to use the LAN connection. The ‘PF’ box in between E4 and L1/L2 represents power failure support. In the event of a power failure or loss of power to TalkSwitch, Extension 114 will be able to receive calls and make calls on Line 1.
Page 12: Connecting Devices To The Music And Pa Jacks
(Most modems have a telephone jack, located beside the 'Line In' jack.) You do not have to attach a PC to TalkSwitch (via the Serial or USB ports) for your modem to be functional.
Page 13: Connecting Talkswitch To A Pc
1.4.4.1 Connecting TalkSwitch to a PC using a Serial cable If you have an available Serial port, then connect TalkSwitch to your PC using the Serial cable provided with TalkSwitch. By default, TalkSwitch is shipped with the Serial port enabled and the USB port disabled so you do not have to do anything to get it working using the Serial port.
Page 14 If you have an available USB port and cable and are not running Windows 2000 or XP on your PC, then connect TalkSwitch to the PC using the USB cable*. Next, pick up a phone connected to one of TalkSwitch’s local extensions and dial to enter command mode.
Page 15 1.4.4.3 Connecting TalkSwitch to a LAN If you want to connect multiple TalkSwitch units to a LAN, please see section 1.5 To connect TalkSwitch to a LAN for configuration purposes, simply use a standard Category 5 cable with RJ45 connectors on either end. Once TalkSwitch is connected to the hub, the top LED will light only when a computer running the TalkSwitch software establishes a connection with TalkSwitch.
Page 16 If you do not have an Auto Attendant set to answer on any of the lines, TalkSwitch will answer with a generic greeting after 15 rings so that you can still get into the system to access voicemail or make configuration changes.
Page 17: Using 2 Or More Talkswitch Units On A Lan
A switch or switched hub provides direct communication between TalkSwitch units, thus keeping the TalkSwitch voice over LAN data isolated from other data on the network. Connect up to four TalkSwitch units (2 are shown on the following page) to the LAN switch or switched hub. TalkSwitch User Manual...
Page 18 TalkSwitch (unit ID 1) Connect up to four TalkSwitch units (2 are shown here) to the LAN hub. Make sure a computer is connected to the phone system either via the LAN or directly from the computer to the TalkSwitch through the USB or Serial port.
Page 19 O O O O p p p p t t t t i i i i o o o o n n n n 3 3 3 3 - - - - C C C C o o o o n n n n n n n n e e e e c c c c t t t t 2 2 2 2 u u u u n n n n i i i i t t t t s s s s t t t t o o o o g g g g e e e e t t t t h h h h e e e e r r r r v v v v i i i i a a a a a a a a n n n n E E E E t t t t h h h h e e e e r r r r n n n n e e e e t t t t c c c c r r r r o o o o s s s s s s s s - - - - o o o o v v v v e e e e r r r r c c c c a a a a b b b b l l l l e e e e ..If you plan to network only two TalkSwitch units, it is possible to network them via a LAN crossover cable.
Page 20: Setting The Unit Id For The First Time
1.5.3 Changing the Unit ID If you need to change the Unit ID of any TalkSwitch system, you can first press from a Local Extension to enter command mode, enter a password if necessary, then dial 0 0 The system will respond with the Unit ID of that particular TalkSwitch.
Page 21: Keeping Track Of The Lines And Extensions
As you may have noticed, none of the Extension Ring Groups are affected since they are global to the entire system. It doesn’t matter if there is one or four TalkSwitch units on a LAN, there will always be 10 Extension Ring Groups with the extension numbers 300-309.
Page 22 For example, all greetings, directory names and voicemail messages for extensions 121-128, 221-228 and mailboxes 420-429 are stored on the TalkSwitch with Unit ID 2. If a unit is completely filled with voicemail messages, new messages will not be stored on other units. The system will simply not accept anymore messages for mailboxes belonging to that unit.
Page 23: Configuring Talkswitch
In some cases, Windows may find a device called “Creatix V90 modem” and install drivers for this device. TalkSwitch is powered by a modem chipset, but does not act as a modem, so the drivers do not need to function properly. Simply let the install proceed so that you are not bothered by Windows detecting new hardware every time you reboot your PC.
Page 24: Control Center
Choosing PC Connection allows you to choose the correct COM port when connecting TalkSwitch to the PC. USB will appear as a COM port as well. You can also configure the TalkSwitch 48 Models across the LAN or by using a modem.
Page 25: Configuration
About: Displays useful information including the TalkSwitch software, firmware and hardware version numbers. Configuration From the Control Center choose Configure. The following screen will appear: The configuration screen consists of 4 parts: 1. Menu Items 2. Configuration Navigation Controls what is displayed in the configuration window.
Page 26 Retrieves settings from TalkSwitch connected to the PC. Open File... Opens existing configuration files from the PC. Default configuration files are included with the software. TalkSwitch also backs up to a file called “LastSavedConfig.dat” every time you save settings to TalkSwitch. Save to TalkSwitch Saves the current configuration to TalkSwitch.
Page 27 Menu Items - Help TalkSwitch Help: Opens the TalkSwitch Help file. You can search through the contents for useful information. Help is also accessible by pressing the ‘F1’ key while the Configuration is open.
Page 28 When 2 or more units are connected to a LAN and are setup for network use, you will have the ability to configure all units connected to the LAN via the Serial or USB connection to one of the TalkSwitch units, or using a PC connected to the same LAN as the TalkSwitch units.
Page 29 I I I I m m m m p p p p o o o o r r r r t t t t a a a a n n n n t t t t : : : : Anywhere in this manual where there are details specific to the use of TalkSwitch in a networked configuration, you will see the icon to the left. Networked For people using only 1 TalkSwitch unit, you can ignore any of the comments associated with this icon.
Page 30: System Information
File>Retrieve settings to update the screen. If networked, you will need to configure the options for all the units. At the top of the page, you will notice the tabs for up to 4 TalkSwitch units labeled Networked ‘TalkSwitch 1’, ‘TalkSwitch 2’, etc...
Page 31 Check this box if you have Call Waiting service on the current line. It is recommended that you remove this service from your line(s) since there is no way for TalkSwitch to handle a second call on the same line while it is handling the first call. You may want to instead con- sider adding the Hunt/Rollover service to your lines.
Page 32: Line Hunt Groups
Hunt Group 81: selects Line 1 Hunt Group 82: selects Line 2 Hunt Group 83: selects Line 3 (for the TalkSwitch 48 only) Hunt Group 84: selects Line 4 (for the TalkSwitch 48 only) TalkSwitch User Manual...
Page 33: Fax Information
This feature helps optimize how Networked TalkSwitch uses lines for outgoing calls. It is recommended that you keep this option engaged if you want to minimize ‘blocking’. Blocking can occur if too many calls are placed across the LAN simultaneously.
Page 34: Local Extensions
System Information. Next, select the extension number where you have your fax device connected. For example if you have your fax machine connected to E8 on the rear of the TalkSwitch, then select extension number 118. If your fax machine is connected to E8 on a TalkSwitch with Unit ID 2, then the fax extension number is 128.
Page 35 Networked associated to that unit. If a TalkSwitch 48 unit has a Unit ID of 2, then the Local Extensions will be 121 to 128. The second digit for all Local and Remote extensions, Local, Remote and General voicemail represents the Unit ID of the associated TalkSwitch unit.
Page 36: Remote Extensions
Calls can then be forwarded by the Auto Attendant or transferred by someone in your office simply by dialing the Remote Extension number. There are 8 Remote Extensions available per TalkSwitch unit. If a TalkSwitch has Unit ID 2, then the Remote Extension numbers are 221 - 228. Networked Choose a Remote Extension to configure.
Page 37 When using Same Line Connect, callers will hear silence while they are on hold since the callers are on hold at the Telephone Company and not at TalkSwitch. If you want callers to hear music while they are on hold for calls forwarded to Remote Extensions, do not use Same Line Connect.
Page 38: Extension Ring Groups
Extension Ring Group 300 for the Sales Department, in which case it will ring extensions 111, 112, 113, and 114. You may want to also set up Ring Group 301 for Technical Support, in which case it will ring extensions 115 and 116. TalkSwitch User Manual...
Page 39 This is the list of extensions that will ring when the Extension Ring Group is selected from the Auto Attendant or Local Extension. All extensions listed will ring simultaneously when this Ring Group is dialed from an extension or at the Auto Attendant. Configuring TalkSwitch...
Page 40 If you have more than one unit connected to the LAN, you will need to provide a music source to all units. A 1/8” audio splitter can usually be Networked obtained at most electronics stores. For more information on using Music-on-hold, please see section 3.5. TalkSwitch User Manual...
Page 41: Voicemail
2.3.2 Voicemail This section deals with the internal voicemail system included with TalkSwitch. It allows you to activate Local, Remote and General mailboxes and change global settings to the voicemail system. For details on how to use voicemail, see section 3.4.
Page 42: Remote Extension Voicemail
If attempt unsuccessful… These parameters control how many times TalkSwitch will try to notify the Remote Phone or Pager before it will abort the entire notification attempt. You can also specify the time interval between attempts.
Page 43 Remote Phone Notification. Simply enter the phone number of the cell phone or location where you want to be notified. Notification Settings: Detailed instructions are provided for how you may want TalkSwitch to han- dle notification calls being considered successful or requiring another attempt.
Page 44: General Voicemail
Remote Phone Notification. Simply enter the phone number of the cell phone or location where you want to be notified. Notification Settings: Detailed instructions are provided for how you may want TalkSwitch to handle notification calls being considered successful or requiring another attempt.
Page 45: Global Settings
If attempt unsuccessful… These parameters control how many times TalkSwitch will try to notify the Remote Phone or Pager before it will abort the entire notification attempt. You can also specify the time interval between attempts.
Page 46 If you need to simply delete a password, use the Voicemail Manager located under ‘Utilities’ in the menu bar. TalkSwitch User Manual...
Page 47: Call Handling
To use the Automatic Mode Switching feature, you must first activate it by clicking 'Use Automatic Mode Switching'. Next, set the start times for each mode. If you want TalkSwitch to change modes more than twice in one day, you can activate up to two extra mode changes for that day.
Page 48: Auto Attendant
A total of 9 different Auto Attendants can be recorded or loaded with a combined total time of 25 minutes (shared with voicemail, but can be expanded on the TalkSwitch 48 using TalkSwitch Memory cards). You do not have to use or record all 9 Auto Attendants.
Page 49 Recording Auto Attendant messages using touch tone commands: Pick up any Local Extension or dial into TalkSwitch and at the Auto Attendant enter command mode by pressing enabled, you need to enter this password. Next, begin entering the proper touch tone commands listed on the next page.
Page 50 In the “At the Auto Attendant, perform the following actions:” section: For each Auto Attendant, you can configure how you want TalkSwitch to handle calls when a caller selects '0, 1, 2, 3, 4, 5', makes 'no selection' or if a 'fax call is detected'.
Page 51 TalkSwitch will handle the call accordingly. Not all fax machines emit a CNG tone, and as a result TalkSwitch will not be able to detect the fax call and route it to the fax machine. To guarantee the reception of every fax, we recommend the use of a ‘Distinctive Ring Number’...
Page 52 Auto Attendant using a telephone. No adjustments are required for the recording volume as TalkSwitch automatically adjusts the recording volume for optimal recordings. If you find that the playback of your Auto Attendant messages are...
Page 53: Telephone Lines
Auto Attendant messages that can be deleted to free up more memory. 2.3.3.3 Telephone Lines This section deals with how TalkSwitch will handle incoming calls based on the incoming line and ring cadence (distinctive ring numbers). Configuring TalkSwitch...
Page 54 Auto Attendant answer after X rings then perform an action configured for that Auto Attendant. If you call in on any line, TalkSwitch will answer after 15 rings with a generic Auto Attendant so that you can still access the system to make configuration changes, change modes, access voicemail, or dial extensions.
Page 55: Local Extensions - Call Cascade
Cascade sequence is exactly what you will get. You can set up the Call Cascade sequences differently for both scheduling modes (the scheduling for these modes are set up on the Modes tab). Configuring TalkSwitch...
Page 56 Even if a call is manually transferred to a Local Extension and that extension is busy, TalkSwitch will follow the Call Cascade options for that extension. For Local Extensions, there are 4 different 'Call Cascade' situations; Busy at extension, No answer at extension, Answer at extension(routing when a call is rejected) and Do not Disturb (when turned on at an extension).
Page 57 Routing options include forwarding calls to a Local Extension, Remote Extension, Extension Ring Group, built in Voicemail, Announcement, Auto Attendant or hang up. In the case where ‘hang up’ is selected, TalkSwitch will first play the following prompt before hanging up: “I’m sorry, that extension is unavailable at this time.
Page 58: Remote Extensions - Call Cascade
Auto Attendant, play busy tone or hang up. If voicemail or a phone company prompt answers calls when your cell phone is busy, you may want to consider using the ‘Play accept/reject prompt’ option under the Answered at ext. tab. TalkSwitch User Manual...
Page 59 Attendant, keep ringing or hang up. If you have cell phone voicemail or a phone company message that answers after a specified number of rings, and you want the calls redirected to TalkSwitch voicemail, please ensure you set the number of rings for this extension to a number less than the cell phone company voicemail or system prompt.
Page 60: Extension Ring Groups - Call Cascade
2. No answer at ext. - routing options when all the extensions in the Ring Group do not answer after a specified number of rings. Cascade options include forwarding calls to a Local Extension, Remote Extension, Extension Ring Group, built in Voicemail, Announcement, Auto Attendant, keep ringing or hang up. TalkSwitch User Manual...
Page 61: Call Back / Call Bridge
Call Back, then hang up. S S S S t t t t e e e e p p p p 2 2 2 2 : : : : TalkSwitch calls you back within 10 seconds. You answer and accept Call Back. Your...
Page 62: Auto Call Back
Prompted Call Back. By default, Prompted Call Back is not activated in the TalkSwitch configuration. You will need to activate Prompted Call Back before you can use this feature.
Page 63 In essence this saves you the hassle of having to always enter the same prefix every time you want to set up an Auto Call Back phone number. . The corresponding key for 70 for disabling the Configuring TalkSwitch...
Page 64 Select the line/phone number when out of the office that you will be dialing to trigger this Auto Call Back. TalkSwitch will initiate the Call Back using the same line you initially called. You can make configuration changes to this Auto Call Back by dialing into this phone number only.
Page 65: Prompted Call Back
Prompted Call Back to save on your long distance charges. For details on using Call Back, see section 3.7.2. key. To enter a , for a 2 second pause dial 0, and for a Configuring TalkSwitch in a...
Page 66 This option is designed to give you security and to restrict who can use Prompted Call Back. Simply fill in a 4 to 8 digit password and when TalkSwitch calls you back, you will be prompted to input the password to accept Call Back to access Call Bridge or any TalkSwitch extension.
Page 67 Bridge box. You may also restrict the Hunt Group access using Call Bridge from this Call Back by choosing the Hunt Group Access button. The call back number shown will always be the last number TalkSwitch dialed in the last Prompted Call Back session.
Page 68: Call Bridge
How to use Call Bridge: 1. Call into TalkSwitch from any out-of-office telephone. 2. At the Auto Attendant message, dial the Hunt Group you know you have the account password for, (let’s say it’s 9 - the default) you will then be prompted...
Page 69: Options
2.3.5 Options 2.3.5.1 Administrator Password This tab allows you to set up the Administrator password for TalkSwitch. The Administrator password gives access to all configuration options. The password that is entered here will be used at configuration start-up and through DTMF configuration.
Page 70: Audio Controls
This section deals with the adjustment of volume and system gain controls. All the controls on this page update TalkSwitch in ‘real time’. This allows you to adjust levels during a conversation without having to first save the configuration to TalkSwitch.
Page 71: Manual Transfer
When performing this action, in the case of the extension not answering or being busy, you have the choice of TalkSwitch either ringing back the extension that transferred the call or performing the “no answer” or “busy” action of the extension that the call was intended for.
Page 72: Miscellaneous
Group, an Announcement, or a Voice mailbox. This section allows you to choose which transfer prefix you would like to use to perform the action. The transfer prefix ‘wakes up’ TalkSwitch and can be considered the equivalent of the Flash or Link action at a Local Extension. By default the prefix is Example: Let’s say you receive a call on a phone in your home that is not an...
Page 73 Setting up TalkSwitch behind an existing PBX: 1. Connect the PBX extension to one of TalkSwitch’s Line jacks. You may do this with all your TalkSwitch lines (1 PBX extension per line) depending upon how many Auto Attendant ports you would like on the PBX.
Page 74 Caller ID on any of the lines, this option defaults to the active position. If it is de-activated, TalkSwitch can obtain it’s time information from the time and date set in the ‘Mode’ tab under Automatic Mode Switching.
Page 75: Troubleshooting
If you are a single person operation and would like to screen all voicemail messages being left on TalkSwitch, you can connect a speaker to the PA output and select ‘Play Voicemail prompts and recordings through PA’. When a caller goes to voicemail, you will hear your greeting and the caller leaving a message.
Page 76 50 ms to 900 ms. The default setting is 400 ms. If you notice that you are having problems with any of the TalkSwitch features that use 3- way calling, you may want to experiment with this value.
Page 77 3) If you don’t want to give callers the ability to dial any of the extensions and only permit them to access single digit options, set this value to ‘immediately’. As soon as TalkSwitch detects the first digit, it will follow the specified option for that Auto Attendant.
Page 78: Using Talkswitch
If you subscribe to Caller ID service, you may want to set the Auto Attendant to answer after at least 1 ring to give TalkSwitch a chance to capture the Caller ID information. All calls ring at least one more time than what’s listed for the configuration in the Telephone Lines section under Call Handling.
Page 79: Receiving Calls Without The Auto Attendant
Cascade options for the Local Extensions will not be engaged. In order for any Call Cascade sequence to work, the Auto Attendant must first answer the call. For details on configuring TalkSwitch to ring specific extensions during inbound calls, see section 2.3.2.3. Once calls have been answered at a Local Extension, they can be transferred to any extension or voice mailbox.
Page 80: Placing Calls On Hold At A Local Extension
Call Pick Up/Call Grab: To intercept a call that is ringing on any other Local Extension before or after the Auto Attendant has engaged, pick up your handset and at the TalkSwitch internal dial tone, dial 9. This will route the call to your Local Extension.
Page 81: Call Park - Parking And Retrieving Callers
3.2.5 Call Park - Parking and retrieving callers Call Park is a useful feature for placing a caller on hold and then being able to retrieve them from any other Local Extension. TalkSwitch has 10 Park Orbits for all models.
Page 82: Call Queue - Queuing And Retrieving Callers
If you have the External Paging option enabled on TalkSwitch, you may choose to announce over the P.A. system (by pressing specific Park Orbit for a co-worker. For example: "Bob, please pick up 501." - which tells Bob that he can retrieve the parked call from any extension by getting dial tone and pressing 501.
Page 83: Conference Calling With Talkswitch
If you want to queue callers for a Ring Group, you can only queue callers to one of the extensions in the Ring Group and not to the entire Ring Group. TalkSwitch cannot currently perform Automatic Call Distribution with Ring Groups. This capability may be introduced as a future firmware upgrade.
Page 84: Using Phones Connected In Parallel To Talkswitch
TalkSwitch uses the first ring to identify the incoming ring pattern before passing it on to the extensions or the Auto Attendant (e.g. TalkSwitch determines if the call is a Distinctive Ring and detects any Caller ID information). A parallel phone can 'barge in' on any telephone call on any of TalkSwitch's Lines.
Page 85: Modems And Telephone Line Access
To change the Transfer Prefix, open the configuration software and change the setting in the Manual Transfer tab under 3.2.9 Modems and telephone line access If your modem is attached to TalkSwitch as an extension, you can configure it to access your telephone lines in one of two ways: Direct Line Access: attached 'Direct Access' to one of your telephone lines (i.e.
Page 86: Out Of The Office - Receiving Calls Through Call Forwarding
Call Cascade’s 'No answer' or 'Busy at extension' settings configurable for each Local Extension, Remote Extension and Ring Group. - The Auto Attendant can automatically forward - If someone in your office has answered a call at a - If the Auto Attendant answers a call and the Using TalkSwitch...
Page 87: Screening Options For Forwarded Calls
TalkSwitch is waiting for the Remote Extension to accept the call. If a forwarded call is not answered or the line is busy, TalkSwitch will perform the following based upon how the call was originally forwarded: If the call was automatically forwarded: Extension’s 'No answer at ext.' or 'Busy at extension' Call Cascade action.
Page 88: Using The Talkswitch Voicemail System
When a caller presses after leaving a message or 2 minutes has elapsed(timeout period, TalkSwitch will play a prompt asking the caller if they wish to keep the message, listen to the message or record a new message. + <mailbox + <mailbox...
Page 89: Accessing A Voice Mailbox
3.4.2 Accessing a Voice mailbox When a new message is left at a Local Extension mailbox, TalkSwitch will play stutter dial tone to that extension when the handset is picked up. It can also light up the message waiting light on a phone if it supports FSK Message Waiting Indicator.
Page 90: Music-On-Hold
Music-on-Hold TalkSwitch can play music to callers when they are on hold, parked or queued. The music played to the callers will be provided by whatever source you have connected to the MUSIC jack.
Page 91 If you ENABLE Music-on-Hold and do not have an audio device plugged into the back of TalkSwitch: 1. When callers are put on hold at an extension, TalkSwitch will not play its default on hold beeping tone. The caller will hear silence.
Page 92: Mode Switching Options
Call Bridge allows you to place calls using your office telephone lines when you are not in the office. You can make a direct call to TalkSwitch, access a telephone line connected to TalkSwitch and enter the number you want to dial. This is especially useful when you are out of the office with your cell phone and need to dial a long distance number.
Page 93 How to use Call Bridge: Dial into one of TalkSwitch's Lines (Main or Distinctive Ring). When the Auto Attendant answers, select a Hunt Group (81-88 or 9) or Same Line Connect (80). You will then be asked to supply your Account password to receive dial tone. If you are using Same Line Connect 80, and the line you are on supports the 3-Way Calling/Conference service, you will be prompted to enter the phone number.
Page 94: Using Call Back
For Prompted Call Back, TalkSwitch always dials the last Prompted Call Back number entered. If you do not have the Auto Attendant set to answer a line, a generic TalkSwitch Auto Attendant will answer after 15 rings and you can then dial 6 to access the Call Back settings.
Page 95: Upgrading The Talkswitch Firmware
TalkSwitch) is located on a 'Flash EPROM'. This means that the code operating your TalkSwitch can be 'updated' without removing the chip that contains the code. Because of this, you can easily update your TalkSwitch by disk or by visiting our website at www.talkswitch.com/support and downloading any new updates.
Page 96 I I I I f f f f y y y y o o o o u u u u h h h h a a a a v v v v e e e e m m m m u u u u l l l l t t t t i i i i p p p p l l l l e e e e u u u u n n n n i i i i t t t t s s s s o o o o n n n n a a a a L L L L A A A A N N N N , , , , p p p p l l l l e e e e a a a a s s s s e e e e g g g g o o o o t t t t o o o o s s s s t t t t e e e e p p p p 4 4 4 4 ..The final step in the upgrade process is to open the TalkSwitch software and select 'Flash Upgrade' from the main splash screen.
Page 97 When the update is complete, you will see a message indicating the update was successful. Click the "OK" button and the TalkSwitch software will then close. There is no need to restart Windows or TalkSwitch - your updated TalkSwitch Firmware is now ready...
Page 98 3. Connect a TalkSwitch unit (they can be done in any order) to your PC run- ning the new software you have installed. You can connect either by Serial or USB port.
Page 99: Appendices
Appendices Appendix A - Help & Troubleshooting Appendix B - Using TalkSwitch with Telephone Appendix C - Quick Commands and DTMF Appendix D - Safety Precautions and Regulatory Appendix E - TalkSwitch One Year Warranty Appendix F - Return Policy...
Page 100 Please have the following information available when you call: a) Your e-mail address and telephone number. b) The serial number located on the bottom of TalkSwitch and your date of purchase. c) The number of telephone lines that you have connected to TalkSwitch.
Page 101 If this does not resolve the problem, contact your reseller. Line 1 and 4 lights flashing simultaneously: There is a voice mailbox error. To fix the problem, reboot TalkSwitch. It will do a file system check and fix any problems encountered.
Page 102 For USB, dial # 9 1 # at a Local Extension then you should hear the prompt “Accepted”. Next, reset TalkSwitch. For Serial, dial # 9 0 # at a Local Extension then you should hear the prompt “Accepted”. Next, reset TalkSwitch.
Page 103 Mode 2 in the Telephone Lines section under ‘Call Handling’. • The line is not connected properly to TalkSwitch. Check to see that the line light associated to the line ringing in is flickering. If not try replacing the phone cord.
Page 104 • Make sure you use the ‘Flash’ or ‘Link’ button to put callers on hold. If you use the ‘Hold’ button on your phone, callers will be placed on hold at the phone and since TalkSwitch didn’t receive a signal to indicate a caller is to be placed on hold, no music can be played.
Page 105 'if a fax call is detected'. • Not all fax machines emit a CNG tone that TalkSwitch can detect and route. Therefore, it is wise to consider incorporating an additional method of fax routing.
Page 106 • Some telephones require more 'voltage' in order to ring. These phones are usually the older 'Bell' phones that have mechanical ringers. These phones are simply too much of a load for TalkSwitch and should not be used as an extension.
Page 107 Problem: After recording an Auto Attendant greeting, I can’t play it back. • After recording an Auto Attendant on one of the TalkSwitch units, it will then copy the Auto Attendant to any other TalkSwitch units on the LAN. During this process, you cannot listen to that particular Auto Attendant.
Page 108 Example: You have 2 TalkSwitch units, 6 lines and 12 employees. The 6 lines have the Hunt/Rollover service from the phone company. Suggested setup: Plug the 4 highest traffic lines into unit 1. Also connect the 8 highest phone usage employee extensions to unit 1. Next, connect the remaining lines and extensions to unit 2.
Page 109: Appendix B - Using Talkswitch With Telephone Company Calling Services
Local Extensions when incoming calls are transferred by the Auto Attendant. TalkSwitch regenerates the Caller ID and passes it only to the selected Local Extension. If a Local Extension is configured to ring at least twice before the Auto Attendant answers, TalkSwitch will pass the Caller ID information to that extension.
Page 110 Hunt and Rollover services. Call Hold and Flash TalkSwitch uses 'Flash' to put calls on hold. A Flash signal is produced by pressing the 'Flash' or 'Link' button on your telephone (Link is another name for Flash). If you do not have these buttons on your telephone, you can produce a 'Flash' by quickly depressing and releasing the telephone's 'Hangup Hook' or 'Hook Switch'.
Page 111 COs). Using a 'Double Flash': first Flash places the caller on hold, and the second Flash (if pressed within 2 seconds) tells TalkSwitch to pass a Flash to the CO line to activate the CO or PBX intended feature.
Page 112: Appendix C - Quick Commands And Dtmf Functions
TalkSwitch tells you the Unit ID of the unit you are connected to. Assign Unit ID 1 - 4 to TalkSwitch (x = 1 to 4) TalkSwitch tells you which mode it is currently using Switch Modes (x = 1or 2)
Page 113 2x1-2x8 4x0-4x9 <flash>4 Completes a transfer and returns to internal dialtone External P .A. Access TalkSwitch User Manual Notes Direct dial from dialtone. x represents the Unit ID Direct dial from internal dialtone. Direct dial from internal dialtone. x represents the Unit ID Direct dial from internal dialtone.
Page 114 DTMF Function performed <flash>5 Disconnects current caller and reconnects immediately to the last caller put on hold. Call Parking Spaces - 10 in total for 500-509 the entire system. 500-509 Parked Call Retrieval <flash>6 Conference Call for 3 parties. Enables 'Do Not Disturb' at the current extension Disables 'Do Not Disturb' at the current extension.
Page 115 1x1-1x4 Dials Local Extensions The extensions are 1x1-1x4 for the 1x1-1x8 TalkSwitch 24 and 1x1-1x8 for the TalkSwitch 48. x repre- sents the Unit ID number. 2x1-2x8 Dials Remote Extensions associated with an external phone number. Functionality similar to a Local Extension. x repre- sents the Unit ID number.
Page 116: Appendix D - Safety Precautions And Regulatory Information
4. Moisture - Do not place TalkSwitch in a high humidity environment. 5. Heat - Never place TalkSwitch near heat sources such as radiators, floor registers or direct sunlight. 6. Power Supply - The equipment should only be connected to an approved power supply of the type described in the operating instructions or marked on the equipment.
Page 117: Important Notices
• Consult the dealer or an experienced Radio/TV technician for help. This CLASS B Digital apparatus meets all requirements of the Canadian interference-causing equipment regulations. Changes or modifications not expressly approved by Centrepoint Technologies Inc. could void the user's authority to operate the equipment. TalkSwitch User Manual...
Page 118 F F F F C C C C C C C C P P P P a a a a r r r r t t t t 6 6 6 6 8 8 8 8 : : : : Notice: The Industry Canada label identifies certified equipment.
Page 119 Should you experience trouble with this telephone equipment, Model: CT-TS01, for repair or warranty information please contact your reseller. See Appendix E, “TalkSwitch One Year Limited Warranty”, for more information. If the equipment is causing harm to the telephone network, the Telephone Company may request that you disconnect the equipment until the problem is corrected.
Page 120: Appendix E - Talkswitch One Year Warranty
Centrepoint Technologies Inc. warrants to the original end-user purchaser that TalkSwitch meets applicable specifications (as set forth in the product descriptions in the technical manuals) and to be free from defects in materials and workmanship for a period of one year from the date of purchase (proof of purchase required).
Page 121 Centrepoint Technologies. The original end-user purchaser shall pay all shipping charges, duties and taxes for products sent to Centrepoint Technologies for warranty service. Centrepoint Technologies shall pay for return of the product to the end-user purchaser. TalkSwitch User Manual...
Page 122 T T T T o o o o o o o o b b b b t t t t a a a a i i i i n n n n W W W W a a a a r r r r r r r r a a a a n n n n t t t t y y y y s s s s e e e e r r r r v v v v i i i i c c c c e e e e : : : : 1.
Page 123: Appendix F - Return Policy
P P P P r r r r o o o o d d d d u u u u c c c c t t t t s s s s p p p p u u u u r r r r c c c c h h h h a a a a s s s s e e e e d d d d d d d d i i i i r r r r e e e e c c c c t t t t l l l l y y y y f f f f r r r r o o o o m m m m C C C C e e e e n n n n t t t t r r r r e e e e p p p p o o o o i i i i n n n n t t t t T T T T e e e e c c c c h h h h n n n n o o o o l l l l o o o o g g g g i i i i e e e e s s s s : : : : Contact Centrepoint Technologies for details regarding the return policy. information regarding product servicing, please refer to the TalkSwitch One Year Limited Warranty. Centrepoint Technologies will not accept product returns outside of its return policy.
Page 124: Appendix G - Specifications
-2.4 dBm DTMF only 600 ohms Loop start RJ-11, 4-pin 3,900 ohms 45 volts RMS @ 20Hz 69 dB - 10 dB All lines 2 / 4* 4 / 8* Ethernet (10BaseT) 8, 16, 32, 64 MB TalkSwitch Memory Cards Appendices...
Page 125 DTMF detectors Dial tone generators Ring detectors Power-failure pass through Dimensions Weight Approvals * Applies to TalkSwitch 48 models only. TalkSwitch User Manual Phono jack (mono) Phono jack (mono) AC wall adapter 120VAC/16VAC 2.0A Push Button 4 / 8* @ -3dBm to -30dBm...
Page 126: Appendix H - Talkswitch And Power Interruptions
C C C C a a a a l l l l l l l l i i i i n n n n g g g g F F F F e e e e a a a a t t t t u u u u r r r r e e e e s s s s : : : : In the event of a power failure, no TalkSwitch features or capabilities will be available other than: •...
Page 127: Glossary
Bits Per Second. A measure of how fast a modem can transmit and receive data. Call Back A TalkSwitch feature which, once activated, instructs TalkSwitch to call you back at a preset Out-of-Office telephone number. You can then access TalkSwitch's Call Bridge feature.
Page 128 Conference Call Connecting three or more parties together for one conversation. Configuration The way a system is setup. For TalkSwitch the configuration is the collection of values or options you have chosen for each of TalkSwitch's features. Together, the settings for each of these features (The configuration) determine what TalkSwitch will do.
Page 129 Each Distinctive Ring number has a distinctive ring cadence or ring sequence. TalkSwitch recognizes Distinctive Ring 1 as 2 short rings. Distinctive Ring 2 is identified as 3 short rings. (Distinctive Ring is also referred to as: Ident-A-Ring,...
Page 130 Flash button has the same effect as press- ing the Link button or depressing and releasing the 'hang up' (switch) hook on a telephone. All of these actions will send a signal to TalkSwitch to put calls on or off hold. Flash EPROM TalkSwitch's firmware program (the...
Page 131 LEDs are used in dis- plays on electronic devices such as com- puters. TalkSwitch has five LEDs on its front panel. They show which telephone is in use, whether data is being trans- ferred to or received from an attached PC, and which Mode setting is in use.
Page 132 Auto Attendant answer and then entering the Call Back settings. Routing Determining the path that a message or call is to take over circuits. TalkSwitch offers 'routing' of incoming calls using DSP technology. Serial Communication A type of electronic communication that, unlike parallel communication, requires that data bits be sent one after the other.
Page 133 Tel Lines 1, 2, 3, or 4 A jack or plug-in on the back panel of TalkSwitch which can accept a RJ-11 plug from either a telephone line or PBX system. A single line telephone cable can be plugged into this jack and will become a usable TalkSwitch Line.
Page 134: Index
Activating Call Back, 91 Activating Voice Mailboxes, 85 Add Local Extension, 22 Add Remote Extension, 22 Add Ring Group, 22 Add a TalkSwitch unit, 12 Adjust Sequence, 51 Administrator Password, 65 Allow Call Bridge, 61, 63 Analog, 131 Announced Message, 60, 62 Answer at ext., 52, 55, 57...
Page 135 Configuration, 20, 21, 132 Configuration software, 19 Connect using, 33 Connecting devices to the music and PA jacks, 7 Connecting TalkSwitch to a PC, 8, 9, 10, 12 Connector, 132 Copyright Information, ii Customer support, 99 Dial by Name Directory, 31, 33, 87...
Page 136 PBX, extension length, 68 PC Connection, 20 Personal options (Voicemail), 87 Placing calls on Hold, 77 Placing Intercom calls, 76 Playback (Auto Attendant), 48 Power, 3, 5 Power / Data, 2 Power Interruptions, 129 Prompt, 136 Prompt function key options, 70...
Page 137 TalkSwitch 24, 3 TalkSwitch 48, 4 TalkSwitch CD, 19 TalkSwitch help, 23 TalkSwitch memory cards, 5, 86 Technical support, 99 Telephone Company services, 109 Telephone Company voicemail, 27, 109 Telephone Lines, 26, 49 Time Scheduler, 43, 89 Touchtone phone, 101...

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