Answering A Call - Avaya IP Office 2420 User Manual

2. Basic Call Handling Features

2.1 Answering a Call

When a call arrives at your phone, you hear a ringing tone and a blinking bell icon appears on the associated call
appearance.
To answer an incoming call:
Do one of the following:
If you are not active on another call, answer the call using your handset, headset or speakerphone (see
·
Speakerphone ).
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If you are active on a call already, place the active call on hold (see
·
If the call appearance for the ringing call is not displayed on the current screen page, press
·
the first page of the Home screen. When you locate the call appearance for the ringing call, press the corresponding
call appearance button.
If you are a member of a hunt group, you will see a blinking bell icon next to your group name, for example "Sales
·
". Press Sales to answer the call.
Note
To redirect an incoming call, do not answer, press
·
voicemail (if available).
To answer a call at another extension:
You can answer from your own phone by using Call Pick-Up; lift your handset and dial:
*30 to answer a call ringing anywhere.
·
*31 to answer a call within your group.
·
*32*201# to answer the call for a particular extension, in this example 201.
·
The default ring cadences are:
Internal calls - single ring cadence.
·
External calls - double ring cadence.
·
These can be changed by your system administrator.
Note
If your phone rings for any longer than a specified period (15 seconds in default), any re-direction feature that you
·
have activated, such as voicemail or call forwarding, will come into effect.
2420/5420 Phone
IP Office
Hold ), and then answer the incoming call.
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DROP to redirect the call to Forward On No Answer (if set) or
EXIT to return to
15-601127 Issue 09a (16 July 2009)
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