Mute; Hold - Avaya IP Office 2420 User Manual

2.10 Mute

During an active call, the Mute feature prevents the party (with whom you are speaking) from hearing you. This feature
is most commonly used in conjunction with the Speakerphone. However, it can be used to hold an off-line conversation at
any time during a call.
To prevent the other person on the line from hearing you:
1. Press MUTE. The indicator next to the Mute button lights when Mute is active.
2. To reinstate two-way conversation, press

2.11 Hold

You can put a call on hold to gather information, or to answer a second call. If a second call arrives you will here a short
ring and the flashing symbol will appear next to the Call Appearance key.
To put an existing call on hold:
1. Press HOLD.
2. Answer the second call by pressing the call appearance button with the
; showing that the line is connected.
To return to the held call:
1. If you have a call in progress, then first put that call on hold as above.
2. To retrieve a held call, press the Call Appearance button with
Notes
With hold return timer (defined by your system administrator), you are reminded that you have a call on hold. The
·
phone will ring and
If the system feature AutoHold is on (consult your system administrator) then you can hold an active call ( ) by
·
pressing ( ) against the second call. If AutoHold is off, then pressing ( ) against the second call, will drop the first
call.
2420/5420 Phone
IP Office
MUTE again.
is displayed.
symbol against it. The symbol changes to
against it.
15-601127 Issue 09a (16 July 2009)
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