Avaya 2420 End User Manual
Digital telephone
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Also See for 2420:
- User manual (69 pages) ,
- Quick reference (21 pages) ,
- Installation and safety instructions (17 pages)
Related Manuals for Avaya 2420
Summary of Contents for Avaya 2420
- Page 1 Avaya 2420 Digital Telephone End User Guide 2420 Digital Telephone End User Guide | 1 | P a g e...
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Page 2: Table Of Contents
Tones and Their Meanings............................ 17 Ringing Tones ........................... 17 Feedback Tones..........................17 Troubleshooting ..............................17 Glossary ................................18 Access Codes ................................ 19 2420 Digital Telephone End User Guide | 2 | P a g e... -
Page 3: About Your Telephone
About Your Telephone Overview The 2420 Digital Telephone is a multi-line digital telephone for use with an Avaya MultiVantage™ software 1.1 or later. It is designed to put convenient features and capabilities at your fingertips, including: • an easy-to-read screen - that allows you to view call appearance/feature button labels, the call log, speed dial lists, and call identifier information. -
Page 4: Telephone Components
12) Call handling buttons - For call handling activities. your voice mailbox. When you set this lamp to Visual Ring, it flashes to alert you to incoming calls. You can retrieve messages using the button. 2420 Digital Telephone End User Guide | 4 | P a g e... -
Page 5: The Home Screen
The Home screen, which consists of three pages, displays the available call appearance/feature buttons, caller ID information, the current date and time, softkeys, and information provided by the Avaya call processing system. In general, you use the Home screen to perform standard call handling. When the telephone is operating in normal display mode, eight call appearance/feature buttons are displayed on each page of the Home screen. -
Page 6: Status Icons
Feature status Used by the Call Center Q Time feature. Feature status Used by the Call Center Aux Work feature. Feature status Used by the Call Center Service Observing feature. 2420 Digital Telephone End User Guide | 6 | P a g e... -
Page 7: Conventions
Call Log Logs the most recent 100 incoming calls and allows you to specify which types of calls should be logged. 2420 Digital Telephone End User Guide | 7 | P a g e... -
Page 8: Hold
Note: If Call Park has been assigned to your telephone, simply press Call Park then press Release; otherwise, follow the instructions below. 1. Press Transfer. {dial tone} 2. Dial the Call Park code *6. {confirmation tone} 3. Press Transfer again. The call is parked. 2420 Digital Telephone End User Guide | 8 | P a g e... -
Page 9: Conference
Note: You may hear a ring-ping tone from your telephone as each call is forwarded. To cancel Call Forwarding: 1. Press the Call Fwd button again (while on-hook). or, Dial the Call Forward Cancel code #2 (while off-hook). 2420 Digital Telephone End User Guide | 9 | P a g e... -
Page 10: Send All Calls
Each page of the Call Log Summary screen can display four entries. You can use < and > to page through all logged calls. 2420 Digital Telephone End User Guide | 10 | P a g e... -
Page 11: Working In The Call Log Summary Screen
View additional information, such as call type and the date and time that the call was processed. • Make a call to the entry displayed directly from this screen. A sample Call Log Detail screen is shown in the figure below. 2420 Digital Telephone End User Guide | 11 | P a g e... -
Page 12: Working In The Call Log Detail Screen
2. Use < and > to scroll through the Call Log Summary pages. 3. When you locate an entry you want to delete, press the button corresponding to the entry. 2420 Digital Telephone End User Guide | 12 | P a g e... -
Page 13: Message
2420 Digital Telephone End User Guide | 13 | P a g e... -
Page 14: Working In The Speed Dial Screen
You can add entries, delete entries, and make changes to saved entries in your personal speed dial list using the softkeys displayed at the bottom of the screen. You can also save Call Log entries to your Speed Dial List. 2420 Digital Telephone End User Guide | 14 | P a g e... -
Page 15: Quick Access To Speed Dial Entries
5. Using the dialpad, enter the telephone number for this speed dial entry. You can enter numbers up to 20 characters long, including special characters and spaces. 6. When you are done entering the telephone number, do one of the following: 2420 Digital Telephone End User Guide | 15 | P a g e... - Page 16 To return to the Delete screen without deleting the entry, press the Cancel softkey. To return to Page 1 of the Home screen without deleting the entry, press 5. Repeat Steps 3 through 4 to delete more entries. 2420 Digital Telephone End User Guide | 16 | P a g e...
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Page 17: Redial
2. For many features you must lift the handset before you can use the feature. 3. Check with your system manager to be sure this feature is administered on your telephone. 2420 Digital Telephone End User Guide | 17 | P a g e... -
Page 18: Glossary
1-, 2-, or 3-digit list item. extension A dialing number of 1 to 5 digits assigned to each phone connected to your Avaya switch. feature A special function or service, such as Conference, Hold, Send All Calls, etc. -
Page 19: Access Codes
A dial code of 1, 2, or 3 digits that you dial to access a trunk group to place an outside call. Access Codes Feature Code Answer Back Call Forward Call Forward Cancel Call Park Send All Calls Send All Calls Cancel 2420 Digital Telephone End User Guide | 19 | P a g e...
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