Avaya 9608 User Manual

Avaya 9608 Phone User Guide
Putting a call on hold
you are on an active call).

Press the [Hold] softkey.
The line button flashes red and the hold icon appears

Retrieving a held call

Press the [Resume] softkey ro return to call
Transferring a call
(Transfer will appear on the bottom of the display once
you are on an active call).

During a call, press the [Transfer] softkey on the bottom of the display.
The call is automatically put on hold


Dial the telephone number, the Contacts list, or from the History list.

Press the [Complete] softkey to complete the transfer.
To stop the transfer and return to the caller, press the [Cancel]

softkey or press the line button of the original call.
Transferring a call straight to voicemail (DVM)

During a call, press the [Transfer] softkey on the bottom of the display.

Use  to locate the feature [Direct VM] OR Press [#]

Dial the Extension number that the call is being transferred to, press the
Phone button to return to the main screen

Press the [Complete] softkey on the bottom of the display to complete
the transfer.

In Call Functions

(Hold will appear on the bottom of the display once
(The [Resume] softkey will replace the [Hold])

Answering and Making Calls

Placing a call


Lift the handset or just dial a extension or outside number starting
with [9]

Calling a person from the contacts list


Press the [Contacts] button.

Use the left/right keys to select the type of directory entries you want
displayed; External, Users, Groups, Personal (Your own personal di-
rectory contacts) or All.

Use the to find the person you wish to call or start dialing the
name you want to find to display matching entries.

Press the [Call] softkey or OK in the center of the phone.
Redialing

Press Redial. Use to scroll through your 10 most recent outgoing
calls.

Press Call to call the number displayed in the call record.

Answering a call


To quiet the ringing, press Ignore. The call will still continue alerting
visually.

To redirect the call to your mailbox, press To VM if shown.

To answer the call using the handset, lift the handset.

To answer the call handsfree, press the SPEAKER key.

To answer the call on a headset, press the HEADSET key.
Conference calls
people including yourself).

Once you are on active call, press the [Conf] softkey.

Dial the telephone number, the Contacts list, or from the
History list.

Press the [Conf] softkey to add the new party to call.
To add additional parties press the [Add] softkey

and follow above steps.
Conferencing a held call to an active call

While on an active call, press the [Conf] softkey.

Press the Line button of the original call on hold
You have successfully added the two calls

Dropping a person from the conference
call

From the Phone screen, select you active call.

Press [Details] softkey

Select the person you want to drop

Press [Drop] softkey
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(With Conference you can have up to 6
The call is automatically put on hold
