Introduction; Ring Back; Call Forwarding - Avaya IP Office 2420 User Manual

8. System Features

8.1 Introduction

As well as accessing specific features on your phone, you can access a number of system features by dialling short codes.
These instructions are for the system's default configuration. They assume that you are using the default feature codes.
It also assumes that you have full access to all features and the public phone network.

8.2 Ring Back

If your system administrator has allocated you the Ring Back When Free feature and you call an extension that does not
answer or is busy, you can:
1. Press RBak to set a callback on that extension. When the extension you called becomes free, your phone will
ring (a burst of three rings).
2. Lift the handset and the extension is called automatically.

8.3 Call Forwarding

Your calls can be forwarded to another extension or an external number when:
You are away from your desk (on no answer).
·
Your extension is busy (on all Call Appearance keys).
·
You are away from the office (e.g. when you are on holiday).
·
The following options are available for call forwarding:
To set the number to which your calls are forwarded, dial *07*201# (forwarding to 201 in this example).
·
To switch Forward Unconditional On (i.e. not Hunt Group), dial *01. The letter D is displayed. To switch it off, dial
·
*02.
To switch Forward On Busy On, dial *03. To switch it off, dial *04.
·
To switch Forward On No Answer On, dial *05. To switch it off, dial *06.
·
To switch Forward Hunt Group Calls On, dial *50. To switch it off, dial *51. This setting is for Forward Unconditional
·
only.
To Cancel All Forwarding, dial *00.
·
Note
Cancelling all forwarding will also cancel any Diverts you have set.
·
2420/5420 Phone
IP Office 15-601127 Issue 09a (16 July 2009)
Page 56