Answering Another Call - Avaya 9500 Series Manual

• Just pressing the alerting appearance key answers the call either on the speaker or
headset depending on the phone's default audio path setting. See
Audio Path
2. Once you have answered the call, you can switch between different talk modes:
• To switch to using the handset, lift the handset.
• To switch to handsfree, press the
can now safely replace it.
• To switch to headset mode, press the
you can now safely replace it.
• If you have answered the call on the speaker or headset, pressing the
HEADSET key again before you select another mode ends the call.
• Just pressing the call appearance key or any other appearance button puts the current
call on hold.
Related links
Answering Calls on page 34

Answering Another Call

Your phone lets you handle multiple calls at the same time. Whilst you can only have one call
connected (talking) at any time, you can have other calls on hold.
A slow flashing red lamp on an appearance button indicates an alerting call. For additional calls,
there is no ringing or just a single alert tone.
If you are already on a call, answering a new call automatically put that existing call on hold unless
your first press Drop.
• Note: This guide assumes that auto hold is enabled (the default). The system administrator
can disable auto hold for the system, in which case calls are automatically disconnected
rather than put on hold.
Procedure
1. To answer the waiting call, press the appearance key indicating the new call. The new call
is answered and your existing call is automatically put on hold.
2. You can switch between calls by pressing the appearance button of the call to which you
want to speak.
3. The soft key functions shown relate to the call which is currently highlighted. Normally that
is the call just answered or represented by the last appearance key pressed, but using
the cursor keys below the display you can change which call is highlighted whilst still
remaining connected to your current call.
Related links
Answering Calls on page 34
January 2023
on page 139.
Using 9500 Series Phones on Avaya IP Office
Comments on this document? infodev@avaya.com
SPEAKER key. If you were using the handset you,
HEADSET key. If you were using the handset,
Answering Another Call
Default Handsfree
SPEAKER or
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