Avaya IP OFFICE 2420 User Manual
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Avaya IP OFFICE 2420 User Manual

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IP Office
2420 + EU24 User's Guide
40DHB0002UKEG – Issue 4 (9th February 2004)

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Summary of Contents for Avaya IP OFFICE 2420

  • Page 1 IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004)

  • Page 2: Table Of Contents

    Changing Key Labels ... 22 Automatic Gain Control (AGC) ... 22 Function Keys ... 23 Overview of the Function Keys ... 23 Page ii - Contents IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004)
  • Page 3 HGOS- - Clear Hunt Group Out of Service ...43 Hold - Hold Call ...43 HoldCW - Hold Call Waiting ...44 IAuto - Automatic Intercom...44 ICSeq - Set Inside Call Sequence...44 IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) Contents - Page iii...
  • Page 4 EU24 Expansion Module EU24 Overview ... 60 Connection... 60 Using the EU24 Expansion Module ... 61 Viewing the Alternate Display ... 61 Page iv - Contents ... 60 IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004)
  • Page 5 Selecting a Call Appearance/Feature Button... 61 Understanding Call Appearance/Feature Button Status Icons ... 61 Index... 62 IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) Contents - Page v...

  • Page 6: The 2420 Telephone

    The 2420 Telephone Overview of the 2420 This guide covers the use of the Avaya 2420 telephone, running in Key and Lamp mode, on Avaya IP Office telephone systems operating with Level 3.0 software and the 2410 telephone’s software running at REL:4.00 or higher (see Using Self Test on page 21).

  • Page 7: Call Appearance Keys

    This would severely restrict the use of features such as conference and transfer. It is for these reasons that it is strongly recommended that all Call IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) Appearance keys remain at their default settings.

  • Page 8: System Features

    An H is also shown on the key takes the call off hold and puts any other current IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004)

  • Page 9: Basic Call Handling Features

    Press when you will then hear silence (see Display Mode on page 24). IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) to return to the first page of the Home screen. When you locate Redial and a call appearance key Drop.

  • Page 10: Headset Working

    Redial and a call appearance key Speaker. The LED beside the Headset) and talk. Speaker. Speaker again. 40DHB0002UKEG – Issue 4 (9th February 2004) to have the 2420 telephone dial Speaker button illuminates. buttons. The display shows the IP Office 2420 + EU24 User’s Guide...

  • Page 11: Speed Dial

    Also see Transfer on page 12. IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) SpDial softkey. The Speed Dial screen is displayed.

  • Page 12: Transfer

    Conference. Conference. Drop. Messages button to retrieve your messages and follow the prompts. 40DHB0002UKEG – Issue 4 (9th February 2004) Hold. Transfer again to Drop. You can Drop. Conference and then Conference again. IP Office 2420 + EU24 User’s Guide...

  • Page 13: Speed Dials

    Where a dialing prefix is required (for example an external line access digit; usually 9) then that prefix must be part of the speed dial number. IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) SpDial.

  • Page 14: Using Speed Dials

    The to exit the current key. A request Cancel to exit without deleting. Done to return to the speed dial list. to exit the current key. Done to return to the IP Office 2420 + EU24 User’s Guide...

  • Page 15: Adding A New Speed Dial

    • To return to the speed dial list without saving the changes press • To return to the call handling screen without saving changes press Exit IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) SpDial.

  • Page 16: Using The Call Log

    40DHB0002UKEG – Issue 4 (9th February 2004) Log. IP Office 2420 + EU24 User’s Guide...

  • Page 17: Using The Call Log

    Press from the call log entry. See Adding a New Speed Dial on page 15. IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) Speaker and dialing a new call. Similarly, you Log. If Log is not shown, press any to display different pages of log entries.

  • Page 18: Deleting A Call Log Entry

    Yes/No to change the value of the currently underlined 40DHB0002UKEG – Issue 4 (9th February 2004) Soft Key. key next to the Exit. to exit the current key next to it. Save. You will Cancel. IP Office 2420 + EU24 User’s Guide...

  • Page 19: Changing The 2420 Options

    Handset AGC/Headset AGC: Switch handset/headset automatic gain control on/off. See Automatic Gain Control (AGC) on page 22. IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) next to it key actions change according to the current available actions.

  • Page 20: Selecting Personalized Options

    40DHB0002UKEG – Issue 4 (9th February 2004) Ring Pattern. A menu with the current keys or press a dial pad key Play or repress the dial pad key. Save. You will hear a Done. IP Office 2420 + EU24 User’s Guide...

  • Page 21: Call Log Setup

    • If you want to erase the settings selected, press • To return to the options menu without erasing, press • To return to the call handling screen without erasing, press IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) Option.

  • Page 22: Language

    Handset, Headset or Speaker to underline Yes/No to change the value of the currently 40DHB0002UKEG – Issue 4 (9th February 2004) Save. You will Cancel. key next to it. Save. You will Cancel. IP Office 2420 + EU24 User’s Guide...

  • Page 23: Function Keys

    See Function Key Programming on page 25. IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) Function Keys and...

  • Page 24: Display Mode

    40DHB0002UKEG – Issue 4 (9th February 2004) keys are ordered sequentially. keys for SpDial, Log and Option are to exit the current key next to the setting or press Save. You will IP Office 2420 + EU24 User’s Guide Cancel.

  • Page 25: Function Key Programming

    Admin1: The programmable functions available via an Admin 1 key. Name Park <User> <Group> <Number> Flash IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) Description Account Code Entry Abbreviated Dial Self-Administer Automatic Callback Call Forwarding All...

  • Page 26: Shorthand Programming Mode

    40DHB0002UKEG – Issue 4 (9th February 2004) Similarly, when Admin1 is pressed, you can assign any one of the functions shown to a soft key. keys to move through the list of features. key adjacent to its name. IP Office 2420 + EU24 User’s Guide...

  • Page 27: Longhand Programming

    • Press Keep programmed. • Press Delete programmed. IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) Admin or Admin 1. See Function Key Programming on page 25. to switch to longhand programming mode. until the required feature required is shown, then press Selct key.

  • Page 28: Display Key Features

    DkPickup appears against a call appearance key. 40DHB0002UKEG – Issue 4 (9th February 2004) Function ) the call, answer EXIT). key. This function can also be Admin 1 key and then the IP Office 2420 + EU24 User’s Guide...

  • Page 29: Absnt - Set Absent Text

    Admin key gives access to the menus for programming functions against keys. [User | Digital Telephony | Emulation | Self-Administer] IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) AD. * and # can be entered in the number to match IP Office Admin key.

  • Page 30: Apear - Appearance

    AutCB again cancels the callback. BusyH switches the user's 'busy on held' state to either on or off as 40DHB0002UKEG – Issue 4 (9th February 2004) Admin key. Busy and then Speaker. IP Office 2420 + EU24 User’s Guide AutCB sets...

  • Page 31: Cfrwd - Call Forwarding All (!)

    This function will not work if the extension has a current call. [User | Digital Telephony | Advanced | Call | Conference Add] IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) to backspace. When the number set as required press Done ClrCW disconnects the extension's current call and connects any waiting CnfRV places the extension into the specified conference.

  • Page 32: Cpark - Call Park (!)

    [User | Digital Telephony | Advanced | Call | Call Waiting Off] Page 32 - Function Keys Function Key Programming Admin key. Admin key. IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) CPark key and...

  • Page 33: Cwon - Call Waiting On

    • Extrn numbers. [User | Digital Telephony | Emulation | Directory] IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) CWSus is only supported if the exchange provides a Q.931 suspend call Dir displays a number of options.

  • Page 34: Dirct - Dial Direct

    DNDOf switches the extension's do not disturb state off. DNDX+ adds the set number to the extension's do not disturb exception DNDX- adds the set number to the extension's do not disturb exception 40DHB0002UKEG – Issue 4 (9th February 2004) IP Office 2420 + EU24 User’s Guide...

  • Page 35: Dpkup - Directed Call Pickup (!)

    [User | Digital Telephony | Advanced | Miscellaneous | Flash Hook] IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) DPkUp key displays that number. When a DPkUp to answer (pick up) that call.

  • Page 36: Folto - Follow Me To

    FwBNo set the extension's forwarding number to that specified by the key FwBOn toggles the extension's forward on busy state and can also be FwBOf switches the extension's use of forward on busy off. 40DHB0002UKEG – Issue 4 (9th February 2004) IP Office 2420 + EU24 User’s Guide...

  • Page 37: Fwdh+ - Forward Hunt Group Calls On

    [User | Digital Telephony | Advanced | Call | Cancel All Forwarding] IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) FwdH+ toggles the feature on/off. When on, FwdH+ is shown with a FwdH- switches the extension's use of forward hunt group calls off.

  • Page 38: Fwnon - Forward On No Answer On

    FwUOn toggles the extension's forward on busy state. When on, FwUOn FwUOf switches the extension's use of forward unconditional off. Can GrpPg. 40DHB0002UKEG – Issue 4 (9th February 2004) GrpPg key displays that number. When IP Office 2420 + EU24 User’s Guide Admin...

  • Page 39: Hdset - Headset Toggle (!)

    RngOf - Ringer Off (!) on page 53. • CWOn - Call Waiting On on page 34. IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) Here- cancels the use of follow me at the target extension.

  • Page 40: Hgena - Hunt Group Enable

    HGNS+ puts the hunt group into night service. Group calls then go to its 40DHB0002UKEG – Issue 4 (9th February 2004) HGEna toggles all the extension's HGEna. HGDis disables all the HGDis disables just the extension's Admin key. HGNS- puts the group IP Office 2420 + EU24 User’s Guide HGEna...

  • Page 41: Hgos+ - Set Hunt Group Out Of Service

    [User | Digital Telephony | Emulation | Automatic Intercom] IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) HGOS+ puts the hunt group out of service. Group calls then go to its out Hold is only supported if the exchange provides a Q.931 hold facility.

  • Page 42: Icseq - Set Inside Call Sequence

    [User | Digital Telephony | Advanced | Extn | Extn Login] Page 42 - Function Keys Function Key Programming Intru intrudes on the call in progress. 40DHB0002UKEG – Issue 4 (9th February 2004) IP Office 2420 + EU24 User’s Guide...

  • Page 43: Logof - Extn Logout

    See also: • GrpPg - Group Paging (!)on page 41. IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) Logof logs the current user off the extension. A new user must then log Music plays the telephone system's music on hold through the extension.

  • Page 44: Park - Park (#)

    PCall. This function cannot be PhyEx. This function cannot be 40DHB0002UKEG – Issue 4 (9th February 2004) key to park symbol appears next to the Admin key. Park the target for the parked call IP Office 2420 + EU24 User’s Guide...

  • Page 45: Picka - Call Pickup Any

    CPkUp - Call Pickup (!) on page 33. • DPkUp - Directed Call Pickup (!) on page 36. IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) PickA answers any call currently ringing on the telephone system.

  • Page 46: Prog - Abbreviated Dial Program (!)

    Function Key Programming Queue places that call in the target extensions call queue. If AutCB again cancels the callback. 40DHB0002UKEG – Issue 4 (9th February 2004) Admin AutCB sets a answers the ringback and IP Office 2420 + EU24 User’s Guide...

  • Page 47: Rbak - Cancel Ringback When Free

    Pressing [User | Digital Telephony | Advanced | Relay | Relay On] IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) RBak- switches off any set ring back when free. If the ringback was set AutCB key again.

  • Page 48: Rely- - Relay Off

    Rtriv retrieves any call previous held into the specified central office slot. Ride. This function cannot be programmed through Ride unparks any call previously parked into the specified system park 40DHB0002UKEG – Issue 4 (9th February 2004) IP Office 2420 + EU24 User’s Guide...

  • Page 49: Rngof - Ringer Off (!)

    Spres is shown with a symbol and each dialed digit is replaced by s on the display. [User | Digital Telephony | Emulation | AD Suppress] IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) RngOf key toggles the phones call ringer on/off.

  • Page 50: Steal - Call Steal

    SusCW is only supported if the exchange provides a Q.931 suspend call Suspe is only supported if the exchange provides a Q.931 suspend call 40DHB0002UKEG – Issue 4 (9th February 2004) Steal Steal IP Office 2420 + EU24 User’s Guide...

  • Page 51: Timer - Timer (!)

    [User | Digital Telephony | Advanced | Voicemail | Voicemail Ringback IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) Toggl puts the user's current call on hold and connects a previously held Admin key.

  • Page 52: Vmcol - Voicemail Collect

    NATim - Set No Answer Time on page 45. Page 52 - Function Keys Function Key Programming WUTim sets the extension's busy wrap up time to the indicated number of 40DHB0002UKEG – Issue 4 (9th February 2004) IP Office 2420 + EU24 User’s Guide...

  • Page 53: System Features

    Note: If your phone rings for any longer than a specified period (15 seconds in default), any re-direction feature that you have activated, such as voicemail or call forwarding, will come into effect. IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) RBak...

  • Page 54: Call Waiting

    • *11*N# to delete a number from the exception list. Note: Your callers, other than your exceptions, either hear busy tone or are re- directed to your voicemail. Page 54 - System Features Call Waiting IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004)

  • Page 55: Default Feature Codes

    Set Hunt Group Night Service *21*N# Clear Hunt Group Night Service Toggle Calls Call Pick Up Any Call Pick Up Group IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) *32*N# Call Pick Up Extension *33*N# Call Queue...

  • Page 56: Eu24 Expansion Module

    1. Call Appearance/Feature Button 2. Feature Active icon for feature in right column 3. Alternate Display Button 4. Feature Active icon for feature in left column 5. Display IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004)

  • Page 57: Using The Eu24 Expansion Module

    EU24 Expansion Module. For an explanation of these icons see Call Appearance/Function Key Icons on page 8. IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) EU24 Expansion Module - Page 57...
  • Page 58 Inclu ... 42 Inclusion... 42 Inside Call Sequence... 42 Intercom ... 41, 42 Internal Auto-Answer ... 39 Intru... 28, 42 Intrude... 42 Listen ... 42 Listn ... 28, 42 Login ... 42, 43, 47 IP Office 2420 + EU24 User’s Guide...
  • Page 59 Members ... 45 Priority Call... 44 Prog ... 46 Queue ... 46 Quota ... 46 IP Office 2420 + EU24 User’s Guide 40DHB0002UKEG – Issue 4 (9th February 2004) RBak- ... 47 RBak+ ... 46 RBSeq... 47 Recor ... 47 Record Call ...
  • Page 60 ™ All trademarks identified by the ® or are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements.

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