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Avaya 2420 User Manual

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2420 Digital Telephone
User's Guide
555-250-701
Issue 1
May 2002

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Summary of Contents for Avaya 2420

  • Page 1 2420 Digital Telephone User’s Guide 555-250-701 Issue 1 May 2002...
  • Page 2 YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY Avaya Inc. does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or facilities accessed through or connected to it. Avaya Inc. will not be responsible for any charges that result from such unauthorized use.

  • Page 3: Table Of Contents

    Safety Information ......3 2420 Telephone Components ..... . 4 2420 Telephone User Checklist .

  • Page 5: Overview

    (that is, answered or unanswered incoming calls, and outgoing calls) that is logged. As soon as you install the 2420 telephone, you can take advantage of these powerful features because your telephone is instantly recognized by your call processing system.

  • Page 6: Support For Call Center Users

    Support for Call Center Users To meet the needs of those working in call centers, the 2420 telephone offers the following: • Call Center Mode operation—available from the Options Screen, this setting changes the standard display from 8 to 12 call appearance/feature button labels.

  • Page 7: Support For Optional Devices

    • 20A Stand—Every 2420 telephone comes equipped with a convertible stand that allows you to install the 2420 telephone on your desktop or on a wall. You must replace this convertible stand with the 20A stand if you are using a 200A or 201A module.

  • Page 8: 2420 Telephone Components

    2420 Telephone Components Refer to Figure 1 below to familiarize yourself with your 2420 telephone screen display, buttons, and programmable features. MESSA GES EXIT HOLD SPEAKER HEADSET TRANSFER MUTE CONFERENCE DR OP REDIAL FIGURE 1 2420 Telephone Components Table 1 describes the 2420 telephone components presented in Figure 1.
  • Page 9 TABLE 1 The 2420 Telephone Components The following items correspond to the numbers in Figure 1. 1) Call appearance/feature buttons 7) Dialpad — Standard 12-button pad — For accessing incoming/outgoing for dialing telephone numbers. lines and programmed features. An underscore indicates the currently selected call appearance.

  • Page 10: 2420 Telephone User Checklist

    2420 Telephone User Checklist The remainder of this guide contains procedures for using specific screens, features, and keys on the 2420 telephone. The following table directs you to sections explaining specific activities you may want to perform. Understand call appearance/ “The Home Screen”...

  • Page 11: The Home Screen

    Note: After initially plugging in a 2420 telephone or after a power outage, it may take several minutes before the time and date appear on the screen.

  • Page 12: Navigating In The Home Screen Pages

    “OUTSIDE CALL” or a trunk identifier may be shown. One call appearance is underlined at all times. When a call arrives at the 2420 telephone, the bell icon blinks on the corresponding call appearance (see “Status Icons”...

  • Page 13: Status Icons

    Status Icons The icons displayed on the call appearance/feature buttons of your 2420 telephone are explained in the following table. Status Icons Icon Definition Ringing An incoming call is waiting to be answered. “Tones and Their Meaning” on page 41 for information about the corresponding audio alert.

  • Page 14: Call-Handling Features

    MultiVantage™ Software (555-233-767) for alternate procedures. Answer a call When a call arrives at your 2420 telephone, you hear a ringing tone and a blinking bell icon appears on the associated call appearance. In addition, call identification information is displayed (see “Call Appearance and Call...
  • Page 15 Speed Dial The Speed Dial feature allows you to have the 2420 telephone automatically dial calls to telephone numbers stored in your personal directory. See the procedures in “Managing Your Speed Dial List” on page 17 for creating and maintaining your personal 2420 telephone directory.
  • Page 16 (or headset) and the speaker are active at the same time While you are active on the handset (or headset), press Note: When the 201A Recorder Interface Module is installed with the 2420 telephone and administered to use the headset jacks on the 20A, you cannot use the Group Listen feature in which the headset and speaker are active simultaneously.
  • Page 17 Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another extension 1. While on a call, press 2. When you hear dial tone, dial the number to which the call is to be transferred.

  • Page 18: Getting Messages

    Conference The Conference feature allows you to conference up to six parties (including yourself) on a call. To add another party to a call 1. Press 2. When you hear dial tone, dial the number of the person you want to add to the call.

  • Page 19: The Speed Dial Screen

    The Speed Dial Screen Using the Speed Dial screen, you can store up to 104 speed dial entries in the personal directory of your 2420 telephone. You can access this screen by pressing the SpDial softkey at the Home screen.

  • Page 20: Working In The Speed Dial Screen

    Working in the Speed Dial Screen Working in the Speed Dial Screen Press Place a call to a displayed entry The button associated with the entry and return to the current Home screen View the next page of speed dial The right arrow key entries View the previous page of speed...

  • Page 21: Managing Your Speed Dial List

    Managing Your Speed Dial List Using the Speed Dial screen, you can store up to 104 speed dial entries in your personal 2420 telephone directory. You can access this screen by pressing the SpDial softkey at the Home screen. When you have created a speed dial list, the Speed Dial screen displays the saved entries in alphabetical order.

  • Page 22: Dialing Conventions

    Adding Speed Dial Entries You can store up to 104 personal speed dial entries in the 2420 telephone. When the maximum number of entries is stored, you must delete existing entries before the 2420 telephone allows you to enter new ones.
  • Page 23 7. Repeat Steps 2 through 6 to add more entries. Editing Speed Dial Entries You can edit information for any of the speed dial entries saved in your personal 2420 telephone directory. To edit stored speed dial entries 1. From the Home screen, press the SpDial softkey.
  • Page 24 8. Repeat Steps 3 through 7 to edit more entries. Deleting Speed Dial Entries You can delete any of the speed dial entries saved in your personal 2420 telephone directory. To delete stored speed dial entries 1. From the Home screen, press the SpDial softkey.

  • Page 25: The Call Log Screens

    The Call Log Screens The 2420 telephone can store up to 100 entries in the Call Log. By default, all new calls are logged, and the number of new calls is displayed below the date and time on your 2420 telephone (see “The Home Screen”...

  • Page 26: Working In The Call Log Summary Screen

    The most recent call is displayed in the top-most position of the first page. When the log is full (that is, 100 calls), the log automatically deletes the oldest call information to allow for continuous logging without interruption. In addition, you can delete specific entries from the Call Log Detail screen.

  • Page 27: Call Log Detail Screen

    Call Log Detail Screen The Call Log Detail screen, which is accessed from the Call Log Summary screen, allows you to: • View additional information, such as call type and the date and time that the call was processed. • Make a call to the entry displayed directly from this screen (see “Using the Call Log”...

  • Page 28: Working In The Call Log Detail Screen

    Working in the Call Log Detail Screen Working in the Call Log Detail Screen Press Make a call to the entry The Call softkey displayed View the next call log entry The right arrow key View the previous call log entry The left arrow key Remove the selected entry The Delete softkey...

  • Page 29: Using The Call Log

    Using the Call Log The Call Log feature is factory set to record answered, unanswered, and outgoing calls. For information on disabling the Call Log or changing the call types you want logged, see “Call Log Setup” on page 30 in “Selecting Personalized Options.”...
  • Page 30 4. Press the Save softkey. The Edit Name screen is displayed showing the name and number information from the Call Log. 5. Do one of the following: • To save the entry to your Speed Dial List as shown on the current screen, press the Save softkey.

  • Page 31: The Options Screen

    (Español), Italian (Italiano), Dutch (Nederlands), or Portuguese (Português) • erase all personal settings (except contrast level), stored Call Log and speed dial entries, and return the 2420 telephone to its default settings A sample Options screen is shown in Figure 6. Ring Pattern Self Test...

  • Page 32: Working In The Options Screen

    Note: If you press the right arrow key (>), a second screen is displayed that allows you to enable and disable the Automatic Gain Control (AGC) feature for the handset and headset connected to the 2420 telephone. It is strongly recommended that you leave the default setting unchanged;...

  • Page 33: Selecting Personalized Options

    Selecting Personalized Options Ring Pattern The Ring Pattern option on the Options screen allows you to choose a personalized ringing pattern for your telephone. You can choose from among eight different patterns. Note: If you receive an incoming call while you are working in the Ring Pattern option screen, you are automatically returned to the Home screen to facilitate call handling.
  • Page 34 3. Use the arrow keys to adjust the level of contrast. Note: If an EU24 is connected to your 2420 telephone, the display shows the contrast level for the EU24 as well. Press the appropriate button to indicate whether you want to adjust the contrast for the telephone or the EU24.
  • Page 35 The Visual Ring option on the Options screen allows you to choose a visual alert for incoming calls. When you enable this option, the telephone rings and the lamp above the 2420 display area flashes when an incoming call arrives. To set the Visual Ring option 1.
  • Page 36 Display Mode (Call Center Mode) When the 2420 telephone is first installed, it is set to display 8 call appearance/feature buttons per screen page. The Display Mode option on the Options screen allows users (particularly those working in Call Centers) to choose an alternate display of 12 call appearance/feature buttons on each of the first two screen pages.
  • Page 37 The Erase All option on the Options screen allows you to erase all of the personalized settings and reset the 2420 telephone to its default settings. This option erases all entries saved in your Call Log and Speed Dial List.
  • Page 38 Language When the 2420 telephone is first installed, it is set to display screen text in English. The Language option on the Options screen allows you to choose another language, including: • German (Deutsch) • French (Français) • Spanish (Español) •...

  • Page 39: Using Selected Voice Features

    Using Selected Voice Features The following features are available only if your system manager has administered them as feature buttons on your 2420 telephone or has supplied you with the required feature access codes. Abbreviated Dialing/Automatic Dialing (AD) The Abbreviated Dialing (AD) feature allows you to store selected telephone numbers for quick and easy dialing.
  • Page 40 Call Park The Call Park feature allows you to put a call on hold at your telephone for retrieval at any extension. To park a call at your extension (for retrieval at any extension) when a Call Park button is administered 1.
  • Page 41 Leave Word Calling The Leave Word Calling (LWC) feature leaves a message for a person at another extension to call you back. The called party will be able to dial the message service (for example, an attendant, AUDIX or other voice mail system, a covering user, etc.) to retrieve a short, standard message which gives your name and extension, the date and time you called, and the number of times you called.
  • Page 42 Send All Calls The Send All Calls feature temporarily sends all your calls to your voice mail system or to another extension in the same system. Note that priority calls and automatic callbacks are not redirected by the Send All Calls feature. Note: Before you can use this feature, your system manager must provide a coverage path for your extension.

  • Page 43: Using Display Features

    Using Display Features The following features are available only if your system manager has administered them as feature buttons on your 2420 telephone. Call Timer and Timer The Call Timer and the Timer features are used to measure elapsed time on a call.
  • Page 44 To place a call to the name shown on the display 1. Pick up the handset. 2. While the name is shown, press the button (if administered) Call Disp or, if you do not have a button on your set, press Call Disp and then dial the number using the dial pad.

  • Page 45: Tones And Their Meaning

    Tones and Their Meaning Note: The tables below describe the defaults for each ringing and feedback tone. Check with your system manager to verify if the descriptions in the Meaning column are accurate for your system. Ringing Tones are produced by an incoming call. Ringing Tones Rings Meaning...
  • Page 46 Feedback Tones (continued) Tones Meaning coverage One short burst of tone; indicates your call will be sent to another extension to be answered by a covering user. dial A continuous tone; indicates dialing can begin. intercept/ An alternating high and low tone; time-out indicates a dialing error, a denial of the service requested, or a failure to...

  • Page 47: Index

    2420 telephone Call Pickup display features Call softkey feedbacktones Call Timer personal directory call type ringing tones calls supported languages answering 2420 telephone components conferencing 2420 telephone display holding making redialing speakerphone Speed Dial transferring Abbreviated Dialing Case softkey AD button...
  • Page 48 editing Speed Dial entries Message lamp Erase All feature button message retrieval Erase All option message service Erase softkey Mute button EU24 Expansion Module Exit button navigating feature feedback tones Option softkey optional devices supported options Group Listen feature Call Center Mode Call Log setup display contrast Display Mode...
  • Page 49 safety information user checklist saving Call Log entries screen Self Test feature button Self Test option self-test mode Send All Calls Visual Ring feature button softkeys Visual Ring option speaker button voice features speakerphone calls Abbreviated Dialing speakerphone feature Call Park Speed Dial List Call Pickup adding entries...

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