Troubleshooting - Edirol UA-1EX Owner's Manual

Troubleshooting

If you experience problems, read this chapter first. It contains tips for solving most problems.
* For details on operating your Windows or Macintosh computer, refer to the owner's manual of the computer
and operating system you are using.
Problems related to the USB driver (Windows)
Can't install the driver correctly
Install the driver once again as described in "Getting Connected and Installing Drivers
(Windows)" (p. 15).
Does the Device Manager show "Other device," "Unknown device," or any device
marked with "?," "!," or "x"? (Windows)
If driver installation did not end successfully, the installed driver may remain in an incomplete state.
Install the UA-1EX driver once again as described in "Getting Connected and Installing Drivers
(Windows)" (p. 15).
Is the UA-1EX connected correctly?
Make sure that UA-1EX is connected to the USB connector of your computer.
Could other USB devices be connected?
When installing, all USB devices other than the UA-1EX should be disconnected from your computer.
If you have connected the UA-1EX to an external USB hard disk, please connect the UA-1EX directly
to a USB connector on the computer itself.
Could other applications or resident software (such as a virus checking program) be
running?
Installation may not occur correctly if other programs are running. Be sure to close all other programs
before installing.
Are you attempting to install from a networked CD-ROM drive?
You cannot install from a networked CD-ROM drive.
Is the CD-ROM or the lens of your CD-ROM drive dirty?
If the CD-ROM or the lens of your CD-ROM drive are dirty, the installer may not work correctly. Use
a commercially available CD cleaner or lens cleaner to clean the CD-ROM and/or lens.
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